Annual Fees Issue on PNB RuPay Platinum Credit Card

[Oishik Sarkar]

I applied and got this PNB RuPay Platinum Credit Card a year back. When I applied to till date on their website its clearly mentioned "No annual and joining fee (if card is used one in a quarter)". I use this card everyday for UPI transactions and average monthly spend on this card is Rs. 2000-3000. I didn't had to pay any joining fees but now they've added annual fees of Rs.500 + 90 IGST on current statement.

I've already tried to reach PNB Customer Care No 1800 180 2345 multiple times but no one picks it up. Please suggest how to remove this fees.

 

[Krndeep]

Same happened with my card 590 rs deducted.i mailed them two days back but still no reply. shall i have to call the customer care too?
How did you got yours reversed?

SORRY, JUST saw ur message.
Issue solved?

 

[girish3456]

Did you get it reversed ? I just saw my statement and there is a 750 + 150 charges annual fees .which email id have you sent the email ?

Can you once share that line item screenshot of annual charges for your PNB credit card

 

[RAMESH BABU N]

Glad to see this thread.
Started with charges on PNB CC. Moved on to PNB CC versus SBI CC.
Enjoyed going thru all posts here.

Both were my first two employers.
PNB (04/1980 - 12/1983)
SBI (12/1983 - 11/2012).

 

[nik007rock]

Can you once share that line item screenshot of annual charges for your PNB credit card

 

[girish3456]

View attachment 49659

In my case I think they haven't charged me joining fee till now for my PNB Rupay select credit card

 

[RAMESH BABU N]

In my case I think they haven't charged me joining fee till now for my PNB Rupay select credit card

Even for me, they did not charge any joining fee on PNB Select Rupay CC issued in 11/2023.

May be, they will charge in 11/2024.

 

[girish3456]

Even for me, they did not charge any joining fee on PNB Select Rupay CC issued in 11/2023.

May be, they will charge in 11/2024.

Ok. But if we are making the transactions every quarter then they won't charge right

 

[nik007rock]

Ok. But if we are making the transactions every quarter then they won't charge right

FYI I have been using my pnb card every month (20-30k bills) still got charged

 

[shsinha]

PNBcard is unprofessional. They don't look at if waiver is applicable or not. They charge annual fees. If user request for waiver, then they revert it. It happened to me. https://www.technofino.in/community...-rupay-platinum-credit-card.23132/post-590159
They should fix this issue, otherwise their will be more customer unsatisfaction. Not sure if they care unsatisfaction.

 

[RAMESH BABU N]

FYI I have been using my pnb card every month (20-30k bills) still got charged

Probaby thay are expecting a simple request (love) letter from you.

 

[ayush0010]

Same happened with me. They charged annual fee (that too 750/-) even after transacting every month.

 

[girish3456]

Same happened with me. They charged annual fee (that too 750/-) even after transacting every month.

This is not fare actually. We can report to RBI Ombudsman

 

[imdjay]

This is not fare actually. We can report to RBI Ombudsman

First report to Bank. 😂
RBI should be the last resort.

 

[ayush0010]

Same happened with me. They charged annual fee (that too 750/-) even after transacting every month.

They reversed after sending an email.

 

[girish3456]

Please be aware that UPI transaction is not counted according to t&c. Only e-com and POS transaction are counted. Get it confirmed from the bank's customer care.

No it's wrong update bro. All the transactions irrespective of the mode of payment i.e., it can be of anything UPI/POS/E-commerce anything will be considered for annual fee waiver as I have checked with PNB customer care. So ideally if the card is being used every quarter, then the annual fee shouldn't be charged.

He need to call customer care or needs to drop a email to creditcardpnb@pnb.co.in

 

[girish3456]

PNB is atleast better than other PSU banks

Approved my PNB Rupay Select credit card on Jan 30th 2024, got my physical PNB Rupay Select credit card on March 11th after multiple follow ups by waiting eagerly.

But at last received the card. Joining fee of Rs.500/- is still not yet charged (which supposed to be done by this time)

 

[OptiCard]

on 25th April 2024 they charged me Rs.500 (annual fee) + Rs.90 (GST) = Rs.590.

I called customer care & he said first you have to pay Rs.6xx your bill amount then call us back for fee wavier.
By listening this --> I made by vocals hard & started recording (intentionally made your call is now being recorded mode on so that he can also listen).
Now, I said to him why are you waiting for customer to pay the amount first then reversal of fees ?? it's not like fraud or transaction which need to be settle first by payment then you will raise the ticket (I even said I just now did the payment around 2 mins back during call only but asking to wait till it reflect ~ 2 days). I said if you don't I will directly send this audio recording to twitter, mail & RBI Ombudsman.
He was silent & kept my call on hold & in next 20-30 seconds he raised the ticket for fee wavier.

 

[c640]

Please be aware that UPI transaction is not counted according to t&c. Only e-com and POS transaction are counted. Get it confirmed from the bank's customer care.

You are wrong bro. I have the card and I am only using the UPI. PNB card has considered it a valid transaction and reverse my annual charges

 

[It_is_Naruto]

PNB is adding the charge irrespective of the conditions. It will be reversed with an email request. Unnecessary Effort but karna hi padega. I got it reversed two months back.
Also UPI transactions are covered in eligible trasactions.

 

[OptiCard]

PNB is adding the charge irrespective of the conditions. It will be reversed with an email request. Unnecessary Effort but karna hi padega. I got it reversed two months back.
Also UPI transactions are covered in eligible trasactions.

How much time they took to reverse (the time between --> you raised the request & you got reversal)