Annual Fees Issue on PNB RuPay Platinum Credit Card

[Oishik Sarkar]

I applied and got this PNB RuPay Platinum Credit Card a year back. When I applied to till date on their website its clearly mentioned "No annual and joining fee (if card is used one in a quarter)". I use this card everyday for UPI transactions and average monthly spend on this card is Rs. 2000-3000. I didn't had to pay any joining fees but now they've added annual fees of Rs.500 + 90 IGST on current statement.

I've already tried to reach PNB Customer Care No 1800 180 2345 multiple times but no one picks it up. Please suggest how to remove this fees.

 

[It_is_Naruto]

How much time they took to reverse (the time between --> you raised the request & you got reversal)

1 week to get the reply that it will be reversed by next statement. But I could see the reversal in next 4-5 days. Didn't have to wait for next statement.

 

[metal_heart]

I too faced similar issue earlier.... posted in another thread.

PNB Card Application

If everything works as per process then one should get card approved in 1 week. Check this thread also https://www.technofino.in/community/threads/how-to-apply-for-pnb-credit-card-so-that-it-approved-quickly.10340/

www.technofino.in

Though it got reverted after complain. Earlier I thought, it was one of the case, but looks like it's intentional strategy.

 

[It_is_Naruto]

I too faced similar issue earlier.... posted in another thread.

PNB Card Application

If everything works as per process then one should get card approved in 1 week. Check this thread also https://www.technofino.in/community/threads/how-to-apply-for-pnb-credit-card-so-that-it-approved-quickly.10340/

www.technofino.in

Though it got reverted after complain. Earlier I thought, it was one of the case, but looks like it's intentional strategy.

Seems like it.. the ones who raise it, will get refunds. Others - Bank's profit

 

[girish3456]

Bro what do you think that i did not mail them,I had mailed them several times but they don't give a F**k .

Finally when does your card got approved and when exactly you have received the physical card

 

[OptiCard]

1 week to get the reply that it will be reversed by next statement. But I could see the reversal in next 4-5 days. Didn't have to wait for next statement.

My charges reversed just now (within 2 days span) --> as I complained over twitter 🤣

 

[It_is_Naruto]

My charges reversed just now (within 2 days span) --> as I complained over twitter 🤣

Great...did not expect PNB to be so fast ...

 

[girish3456]

My charges reversed just now (within 2 days span) --> as I complained over twitter 🤣

Can you please share the Twitter pnb link

 

[OptiCard]

Great...did not expect PNB to be so fast ...

Today is 2nd day --> even I am thinking how can they do this much fast 🤣

 

[It_is_Naruto]

Today is 2nd day --> even I am thinking how can they do this much fast 🤣

Hehe.....and By the law of averages...baki requests ka delay hone ka reason samajh aa gaya hai...
ab ye itna fast kiya hai k..baki ko next week karenge

 

[ayush3006]

I have the same issue with my pnb platinum cc. However, pnb credit had reversed the annual charges including gst when I have mailed the same at pnb customer care email ID

Can you please copy and paste the mail template here, it would be great help

 

[c640]

Can you please copy and paste the mail template here, it would be great help

Dear Sir/ Madam,

I have charged annual fees of Rs. 590 (Annual Fee 500 + 90 GST) dated 16th Nov, 2023. However, at the time of applying for my PNB Credit Card, it was shown that if the card is used once in a quarter no annual fee will be levied and the same is still shown on the PNB card portal. I have attached the screenshot for your reference.

I have used my credit card more than once in every quarter. However, I have charged the annual fee, I would request you to reverse the annual fee of Rs. 590 and credit the same to my credit card account. My credit card's last four digits are ____.

 

[ayush3006]

Can you please copy and paste the mail template here, it would be great help

Update on the query:
I mailed the pnb credit card department regarding the issue and they have refunded the annual joining fees of 499 along with 90 ruppes gst.

 

[MOhit __]

Update on the query:
I mailed the pnb credit card department regarding the issue and they have refunded the annual joining fees of 499 along with 90 ruppes gst.

I emailed them as well, they have not responded to my email for 3 days
How long does it take them to respond?

 

[OptiCard]

I emailed them as well, they have not responded to my email for 3 days
How long does it take them to respond?

Ya, it used to take 3-4 days to respond.

but within that time frame itself I saw refund from them

 

[OptiCard]

Don't say it annual joining fees.
Annual fees is different & Joining fees is different.

You might get charged annual fees of Rs.499 + 18% GST --> like me & most of us here.

They will refund it. Just wait for their reply.

 

[Lakshya Mahani]

I just called their helpline, and they said upi transactions are also counted. They literally said that there should be debit transactions of at least ₹1 every quarter for fee waiver, it can be any channel. Ecom, pos, upi, atm any uses will qualify.

Will accessing airport lounge will also be counted?
As it is chargeable for 2Rs only, but it doesn't gets reversed.
So it's a valid transaction.

 

[girish3456]

Will accessing airport lounge will also be counted?
As it is chargeable for 2Rs only, but it doesn't gets reversed.
So it's a valid transaction.

Yes technically it should get counted

 

[c640]

I emailed them as well, they have not responded to my email for 3 days
How long does it take them to respond?

Around 7-10 working days

 

[savy2020]

I just checked by statement for Dec'2023 and there it is! Sneaky annual fees.
This is so unethical

 

[Darthvader]

I got charged for rupay select 750 + GST. mailed them for reverse. Let's see