Axis Bank sending notice for clarification regarding customer's travel spends on atlas

[TechnoFinoTechnoFino is verified member.]

Axis Bank today sent notices to many of its Atlas credit card customers requesting clarification and invoices regarding their "travel category spends". Axis Atlas is a travel-focused credit card, so it's surprising that the bank is asking for invoices and clarification for travel category expenses over the past few months. A few days ago, Axis Bank deducted Edge Miles and Edge Reward Points from some customers' reward accounts, citing business transactions. Now, they are requesting clarification on affected customers' travel spends within the next 30 days, otherwise, the bank will cancel their credit cards.

Here, I'm attaching a copy of the notice email:



Many genuine Atlas customers have been affected by this move. Some people just spent under 10k on travel categories and received clarification notices. I can understand Axis's desire to eliminate abusers from their customer list, but troubling genuine customers is unacceptable. This is the main reason I didn't add the Axis Magnus Burgundy credit card/Axis Magnus credit card to our list of the best credit cards for 2024. While it may offer good rewards, it's not reliable at all. Axis should revert to their old credit card reward system as they are not capable of running a reward system with airmiles transfer partners.
For peace of mind, stay away from Axis Bank credit cards.

 

[HumorSimpson]

Along with TWO independent witnesses - preferably with their Aadhaar cards in hand - to certify that you actually ordered, received the order, opened the same box and consumed the contents. You also need to give a written certificate that you would not cancel that specific order. Only then, the rewards will be considered as genuine expenses and may be placed before a committee to permit those rewards. It might take about 3-4 months - considering the thousands of orders they had to handle - per day. Poor chaps, what a load.....

Makes sense.
But again validity of witnesses, they may say that Friends n family can't be considered for witnesses. So, we have to book Uber for an unknown person to come to our home as witness.

 

[TrueColours]

Makes sense.
But again validity of witnesses, they may say that Friends n family can't be considered for witnesses. So, we have to book Uber for an unknown person to come to our home as witness.

booking Uber for an unknown person using Axis credit card ... non-personal use అవుతుంది కదా

 

[HumorSimpson]

booking Uber for an unknown person using Axis credit card ... non-personal use అవుతుంది కదా

Here, he is a witness, so they can't deny.

 

[rogerthat]

Going to book plane tickets for parents using Axis Atlas card today. I like to live dangerously you see 😏

 

[Vasuki]

Going to book plane tickets for parents using Axis Atlas card today. I like to live dangerously you see 😏

Prepare paper for the legal fight 🥸 ahead

 

[HOME_CARDER]

Going to book plane tickets for parents using Axis Atlas card today. I like to live dangerously you see 😏

 

[sharad131]

It has been 3-4 days now. Has anyone been successful in getting the edge portal unlocked with all genuine transactions???

 

[kapsshah42]

Any update of the block will be for edge miles or even edge rewards as well?

 

[live_and_let_live]

Any update of the block will be for edge miles or even edge rewards as well?

both of them zero. can't redeem both.

 

[kapsshah42]

both of them zero. can't redeem both.

But what if we cancel the atlas what about edge rewards then?

 

[malavkarkar]

But what if we cancel the atlas what about edge rewards then?

It's as good as gone. I'll be losing 44k miles (132k Marriott points) because of this fiasco and will never trust Axis again with any of their offerings.

 

[D7162]

It's as good as gone. I'll be losing 44k miles (132k Marriott points) because of this fiasco and will never trust Axis again with any of their offerings.

44k miles -132k marriot ?? through ITC ?

 

[meumangarora]

My reward points got unblocked today. Got a call that they found my documents satisfactory.

 

[D7162]

My reward points got unblocked today. Got a call that they found my documents satisfactory.

When you submitted documents ?? And what were your transactions ? I mean on which merchants ?

 

[SSV]

My reward points got unblocked today. Got a call that they found my documents satisfactory.

Now @drsel can come back from AXES exile / vanavasam !!
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Note: Please take my comments for fun !! Don’t take it in any other way 😉

 

[Zacobite]

Along with TWO independent witnesses - preferably with their Aadhaar cards in hand - to certify that you actually ordered, received the order, opened the same box and consumed the contents. You also need to give a written certificate that you would not cancel that specific order. Only then, the rewards will be considered as genuine expenses and may be placed before a committee to permit those rewards. It might take about 3-4 months - considering the thousands of orders they had to handle - per day. Poor chaps, what a load.....

LOL.. Ridiculous Life.. Living Dangerously.. Axis off Axis

 

[meumangarora]

When you submitted documents ?? And what were your transactions ? I mean on which merchants ?

I was traveling in South India at the time so most of the transactions were of hotel bookings from Agoda, GoStops, MMT or POS transactions at hotels.
Submitted the documents on 13th

 

[D7162]

I was traveling in South India at the time so most of the transactions were of hotel bookings from Agoda, GoStops, MMT or POS transactions at hotels.

No Cred/Intermiles one ?? And when you submitted documents ?

 

[SSV]

I was traveling in South India at the time so most of the transactions were of hotel bookings from Agoda, GoStops, MMT or POS transactions at hotels.

So it seems , travelling in South India is considered as SIN by AXES..
Nice move by AXES for national integration!!!

 

[HumorSimpson]

Now @drsel can come back from AXES exile / vanavasam !!
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Note: Please take my comments for fun !! Don’t take it in any other way 😉

Rather spending lakhs in flight bookings and hotel reservations on Axis Cards only to be blocked,
going to vanavasam on foot is better , nothing to pay and get detoxed.