Axis Bank sending notice for clarification regarding customer's travel spends on atlas

[TechnoFinoTechnoFino is verified member.]

Axis Bank today sent notices to many of its Atlas credit card customers requesting clarification and invoices regarding their "travel category spends". Axis Atlas is a travel-focused credit card, so it's surprising that the bank is asking for invoices and clarification for travel category expenses over the past few months. A few days ago, Axis Bank deducted Edge Miles and Edge Reward Points from some customers' reward accounts, citing business transactions. Now, they are requesting clarification on affected customers' travel spends within the next 30 days, otherwise, the bank will cancel their credit cards.

Here, I'm attaching a copy of the notice email:



Many genuine Atlas customers have been affected by this move. Some people just spent under 10k on travel categories and received clarification notices. I can understand Axis's desire to eliminate abusers from their customer list, but troubling genuine customers is unacceptable. This is the main reason I didn't add the Axis Magnus Burgundy credit card/Axis Magnus credit card to our list of the best credit cards for 2024. While it may offer good rewards, it's not reliable at all. Axis should revert to their old credit card reward system as they are not capable of running a reward system with airmiles transfer partners.
For peace of mind, stay away from Axis Bank credit cards.

 

[history]

This is what I received when I mailed them. It’s funny cuz I used it for myself and my parents. This is literally why we use the card, for “travel”. Anyway, once I sort this out, closing all Axis cards

 

[HumorSimpson]

View attachment 45673

How much were your spends ?
This is really a serious concern. Lets' say someone genuinely plans family trips frequently, he is tagged as non-personal use.

See the timing, in a month summer vacation starts and axis really screwing the vacation plans of many.

 

[history]

How much were your spends ?
This is really a serious concern. Lets' say someone genuinely plans family trips frequently, he is tagged as non-personal use.

See the timing, in a month summer vacation starts and axis really screwing the vacation plans of many.

I spent about 5 lakhs, but that’s because it included international flights. Those were pricy.

 

[HumorSimpson]

I spent about 5 lakhs, but that’s because it included international flights. Those were pricy.

Yes, that's exactly my point. An international trip with considerable distance even with the most economical airline would cost easily 1Lakh INR for a person to-fro.

 

[chasni]

How much were your spends ?
This is really a serious concern. Lets' say someone genuinely plans family trips frequently, he is tagged as non-personal use.

See the timing, in a month summer vacation starts and axis really screwing the vacation plans of many.

I have spent total of 1300 (1050 + 250) on Indigo and have been asked for invoice.

 

[HumorSimpson]

I have spent total of 1300 (1050 + 250) on Indigo and have been asked for invoice.

An AC bus fare costs 1500 INR and on what basis they think 1300 is a high amount ?

 

[rogerthat]

Unbelievable. They come out with a travel card and then penalise people who use it for travel! What a bunch of petty dictators!

 

[chasni]

An AC bus fare costs 1500 INR and on what basis they think 1300 is a high amount ?

I think I selected seats on two occasions. I can't seem to find the invoice as it was done in Nov. May be have been deleted by me.

 

[HumorSimpson]

Even a genuine spender who spent few 100s has to prove his chastity ?

 

[SSV]

I wonder where our Axis gem @drsel is??
He ignored me because I was bothering him with all these frustrating questions ..
Someone pls tag him..
He loves his Atlas and M4B..
I already mentioned to him that Axis will surprise him with these kinds of lovely gestures..
He may probably be searching for his invoices… not sure though…
Would love to hear from him about this

 

[ALOAK]

I hope they dont send notice for axis vistara cards. This is the reason why i use amex cards only for travel. And to recive one or two vistara vouchers i spend after that atop it. Ven then getting vistara award seat now has becoem difficult

 

[ALOAK]

I wonder where our Axis gem @drsel is??
He ignored me because I was bothering him with all these frustrating questions ..
Someone pls tag him..
He loves his Atlas and M4B..
I already mentioned to him that Axis will surprise him with these kinds of lovely gestures..
He may probably searching for his invoices… no sure though…
Would love to hear from him about this

Laughing out loud

 

[4uziaul]

I wonder where our Axis gem @drsel is??
He ignored me because I was bothering him with all these frustrating questions ..
Someone pls tag him..
He loves his Atlas and M4B..
I already mentioned to him that Axis will surprise him with these kinds of lovely gestures..
He may probably searching for his invoices… no sure though…
Would love to hear from him about this

😂 🤣 🤭

 

[RAMESH BABU N]

Glad n lucky that I/we do not have such special Travel Cards. General cards are better n safer - it now appears so.

Next month booking tickets to USA - estimated to cost about 4L-4.5L.

 

[HumorSimpson]

Glad n lucky that I/we do not have such special Travel Cards. General cards are better n safer - it now appears so.

Next month booking tickets to USA - estimated to cost about 4L-4.5L.

Any card that is other than axis seems to be better.

 

[SSV]

I wonder where our Axis gem @drsel is??
He ignored me because I was bothering him with all these frustrating questions ..
Someone pls tag him..
He loves his Atlas and M4B..
I already mentioned to him that Axis will surprise him with these kinds of lovely gestures..
He may probably searching for his invoices… no sure though…
Would love to hear from him about this

BTW, He is a great bloke.. I have no issues with him.. but he may be having issues with me because of too many questions

 

[SSV]

Glad n lucky that I/we do not have such special Travel Cards. General cards are better n safer - it now appears so.

It is not problem with Travel Cards as such.. It is the problem with the the card ISSUER per say.....
Look at what happened to Magnus six months ago...

 

[HumorSimpson]

It is not problem with Travel Cards as such.. It is the problem with the the card ISSUER per say.....
Look at what happened to Magnus...

Axis to be specific.

 

[HumorSimpson]

BTW, He is a great bloke.. I have no issues with him.. but he may be having issues with me because of too many questions

Bloke might be broke now.

 

[ALOAK]

It is not problem with Travel Cards as such.. It is the problem with the the card ISSUER per say.....
Look at what happened to Magnus...

Axis bank are unpredictable and have mood swings always.