Axis Bank sending notice for clarification regarding customer's travel spends on atlas

[TechnoFinoTechnoFino is verified member.]

Axis Bank today sent notices to many of its Atlas credit card customers requesting clarification and invoices regarding their "travel category spends". Axis Atlas is a travel-focused credit card, so it's surprising that the bank is asking for invoices and clarification for travel category expenses over the past few months. A few days ago, Axis Bank deducted Edge Miles and Edge Reward Points from some customers' reward accounts, citing business transactions. Now, they are requesting clarification on affected customers' travel spends within the next 30 days, otherwise, the bank will cancel their credit cards.

Here, I'm attaching a copy of the notice email:



Many genuine Atlas customers have been affected by this move. Some people just spent under 10k on travel categories and received clarification notices. I can understand Axis's desire to eliminate abusers from their customer list, but troubling genuine customers is unacceptable. This is the main reason I didn't add the Axis Magnus Burgundy credit card/Axis Magnus credit card to our list of the best credit cards for 2024. While it may offer good rewards, it's not reliable at all. Axis should revert to their old credit card reward system as they are not capable of running a reward system with airmiles transfer partners.
For peace of mind, stay away from Axis Bank credit cards.

 

[HOME_CARDER]

How much were your spends ?
This is really a serious concern. Lets' say someone genuinely plans family trips frequently, he is tagged as non-personal use.

See the timing, in a month summer vacation starts and axis really screwing the vacation plans of many.

I got to Platinum tier by January, so spends were above 15 lakhs. All the transactions were genuine personal spends. Had a family trip to Maldives in Dec so had high spends in Nov-Dec.

They’ve asked for 5 working days to verify the invoices/evidences.

Previously, during Magnus fiasco. I heard that users gained access to the ER portal within 7-10 days of submitting their invoices/evidence.

The timing is definitely a BAD one. I personally know a lot of guys who were planning for trips in May-June.

 

[HumorSimpson]

The timing is definitely a BAD one. I personally know a lot of guys who were planning for trips in May-June.

That's exactly I said few posts ago. They intentionally messing up summer vacation plans.

 

[SSV]

I wonder what happened to CITI customer base / business??
Have they leveraged the acquisition benefits?? What a joke .....

 

[ALOAK]

I wonder what happened to CITI customer base / business??
Have they leveraged the acquisition benefits?? What a joke .....

I too was a citi customer but now axis has taken over in next few months will close all relationship with axis and move my sal account to hdfc

 

[SSV]

I hope they dont send notice for axis vistara cards

Now that you have given them the hint, wait for your turn..
looking at the trend.. may be in 6 months time .. 😉

 

[HOME_CARDER]

That's exactly I said few posts ago. They intentionally messing up summer vacation plans.

And worst part is this is not the end. From what I know they have one more surprise coming up for the Globe card.

 

[HumorSimpson]

Now that you have given them the hint, wait for your turn.. looking at the trend.. may be in 6 months time .. 😉

Please don't say that. He may fill up with guilt later.

 

[HumorSimpson]

I too was a citi customer but now axis has taken over in next few months will close all relationship with axis and move my sal account to hdfc

While at it, negotiate for Infinia LTF form HDFC.

 

[SSV]

Please don't say that. He may fill up with guilt later.

Its logical reasoning question from AXIS..

CHoose the right answer??

1) September 2023 - Magnus
2)March 2024 - Atlas
3) ? - ??
.
.
Answer: Spetember 2024 - Axis Vistara / or something else?? 😉 😉

 

[HOME_CARDER]

Now that you have given them the hint, wait for your turn..
looking at the trend.. may be in 6 months time .. 😉

 

[ALOAK]

Now that you have given them the hint, wait for your turn..
looking at the trend.. may be in 6 months

Please don't say that. He may fill up with guilt later.

I dont have guilt all are genuine transaction. If they send i will say take a hike if u want to close it goahead anyway no use now. I mostly use amex or scb or idfc now thay ingot 3 weeks back diners black metal fyf this isnfar enough for my kinda of spend. Already closed citicards i am actually trying to close axis card when it comes for renewal. They deducted 100 ER on rupay card stating it was a mistkae crediting where has i have used it for groceries and fuel so what ever small er are there will trf it and say goodbye to axis

 

[HumorSimpson]

Its logical reasoning question from AXIS..

CHoose the right answer??

1) Septem 2023 - Magnus
2)March 2024 - Atlas
3) ? - ??
.
.
Answer: Spetember 2024 - Axis Vistara / or something else??

alavokaga aa renditini moosestundi. Deenilo Aloak ni laagakandi.

So, its logical that it will strike both and @ALOAK has nothing to do with it.

Axis being axis its not at ALL OK.

 

[HumorSimpson]

I dont have guilt all are genuine transaction. If they send i will say take a hike if u want to close it goahead anyway no use now. I mostly use amex or scb or idfc now thay ingot 3 weeks back diners black metal fyf this isnfar enough for my kinda of spend. Already closed citicards i am actually trying to close axis card when it comes for renewal. They deducted 100 ER on rupay card stating it was a mistkae crediting where has i have used it for groceries and fuel so what ever small er are there will trf it and say goodbye to axis

By guilt I mean, you giving hint to Axis to close a particular card.

 

[SSV]

I dont have guilt all are genuine transaction. If they send i will say take a hike if u want to close it goahead anyway no use now. I mostly use amex or scb or idfc now thay ingot 3 weeks back diners black metal fyf this isnfar enough for my kinda of spend. Already closed citicards i am actually trying to close axis card when it comes for renewal. They deducted 100 ER on rupay card stating it was a mistkae crediting where has i have used it for groceries and fuel so what ever small er are there will trf it and say goodbye to axis

NO mate, I am just having a blabber.. not directing at you... THere is nothing to worry about any CC spending.. it is just the fact that some people are too attched to some cards.. its just a CC.. Life is much beyond that..

 

[ALOAK]

NO mate, I am just having a blabber.. not directing at you... THere is nothing to worry about any CC spending.. it is just the fact that some people are too attched to some cards.. its just a CC..

I understand. I always knew this because my friends were working for axisbank they themselves say management has bonkers Even they dont know which idiot decides to these type of hiccups

 

[Zacobite]

I have spent total of 1300 (1050 + 250) on Indigo and have been asked for invoice.

lol

I wonder what happened to CITI customer base / business??
Have they leveraged the acquisition benefits?? What a joke .....

Just cancelled my Axis Vistara Infinite.. On renewal.. One down. 🙂..Refused the 3k CV points

 

[sourpai]

Axis has gone little too far this time, blocking accounts for people even for small value transactions. But my sense is that they will unblock also, once invoices are shared. I got the card last month so no action for me yet.

But two learnings - 1) keep transferring the points and 2) keep all Axis card invoices preserved somewhere.

And yes third learning - close the card if all this is too dramatic for you

 

[SSV]

Axis has gone little too far this time, blocking accounts for people even for small value transactions. But my sense is that they will unblock also, once invoices are shared. I got the card last month so no action for me yet.

But two learnings - 1) keep transferring the points and 2) keep all Axis card invoices preserved somewhere.

And yes third learning - close the card if all this is too dramatic for you

For a customer, all the above are such a put off... after all.. Customer is KING in any field...

 

[HumorSimpson]

Axis has gone little too far this time, blocking accounts for people even for small value transactions. But my sense is that they will unblock also, once invoices are shared. I got the card last month so no action for me yet.

But two learnings - 1) keep transferring the points and 2) keep all Axis card invoices preserved somewhere.

And yes third learning - close the card if all this is too dramatic for you

These days even in govt. departments you don't need to submit travel bills for petty amounts.
BUT with axis we have to pull Drishyam scenes every day and save bills.

 

[_amit_]

In times of bank privatisation, Axis should be de-privatised and be done with. dil se sarkari