saivaraprasadreddy
TF Neo
Hi Everyone,
I’m facing an issue with a duplicate payment made for my Axis Bank credit card bill through CRED, and I need your suggestions on how to resolve it.
Background:
1. On 30th August 2024, I made a credit card payment of ₹14,545.04 through Axis Bank. The payment went through successfully, and I received a confirmation.
2. However, on 8th September 2024, I was prompted by the CRED app to make another payment for the same credit card bill. Without realizing the previous payment had already been made, I processed the second payment of ₹14,545.04 through CRED.
Problem:
Both payments have been debited from my account, resulting in a double payment for the same bill. Here’s what I’ve done so far:
- Contacted CRED Support: I couldnt able to raise a request here.
Not sure how to raise in cred app
- Contacted Axis Bank Support: I’ve also contacted Axis Bank for assistance, but I haven’t received any response yet.
Documents:
- I have email confirmations from both Axis Bank (for the first payment) and CRED (for the second payment).
Request:
If anyone here has experienced a similar issue, can you please suggest:
1. What should my next steps be?
2. How long does it typically take for CRED or Axis to resolve such an issue?
3. Should I escalate this further with any specific authority or platform?
Any help or suggestions would be greatly appreciated!
Thank you.
I’m facing an issue with a duplicate payment made for my Axis Bank credit card bill through CRED, and I need your suggestions on how to resolve it.
Background:
1. On 30th August 2024, I made a credit card payment of ₹14,545.04 through Axis Bank. The payment went through successfully, and I received a confirmation.
2. However, on 8th September 2024, I was prompted by the CRED app to make another payment for the same credit card bill. Without realizing the previous payment had already been made, I processed the second payment of ₹14,545.04 through CRED.
Problem:
Both payments have been debited from my account, resulting in a double payment for the same bill. Here’s what I’ve done so far:
- Contacted CRED Support: I couldnt able to raise a request here.
Not sure how to raise in cred app
- Contacted Axis Bank Support: I’ve also contacted Axis Bank for assistance, but I haven’t received any response yet.
Documents:
- I have email confirmations from both Axis Bank (for the first payment) and CRED (for the second payment).
Request:
If anyone here has experienced a similar issue, can you please suggest:
1. What should my next steps be?
2. How long does it typically take for CRED or Axis to resolve such an issue?
3. Should I escalate this further with any specific authority or platform?
Any help or suggestions would be greatly appreciated!
Thank you.
