Federal Bank cancelled my Imperio Card

[aromalanil]

As a long-term customer of Federal Bank (approximately 10 years), I was extremely excited when they announced their cards as LTF (Lifetime Free). I applied for that card and was approved for an Imperio Card. I started spending on it, as there was a special offer of receiving an Amazon Gift Voucher worth ₹400 if I spent ₹5000 within the first month.

After spending ₹5000, I also used the card for some Swiggy orders. Everything seemed fine until one day when I received a message from the bank stating that my card had been blocked. I immediately contacted customer care, and they informed me that my details were not updated and asked me to wait for 24 hours. I followed their instructions but when I called after 24 hours, they instructed me to visit the nearest branch. Unfortunately, the branch personnel had no idea about the issue.

Frustrated, I contacted customer care again after 3 days. They informed me that the card had been approved for me, despite me being ineligible due to a technical glitch. This explanation made no sense to me since I have a CIBIL score of 770, a good repayment history, and a salary that meets the eligibility requirements. They mentioned that the card had been put on hold for review.

Today, when I contacted them again, they informed me that the card had been cancelled.They have also stated that they will not credit the points and voucher as promised. This has been a truly disappointing experience with the bank, and it makes me question their reliability.

Is there anything I can do in this situation?

 

[Tejo]

As a long-term customer of Federal Bank (approximately 10 years), I was extremely excited when they announced their cards as LTF (Lifetime Free). I applied for that card and was approved for an Imperio Card. I started spending on it, as there was a special offer of receiving an Amazon Gift Voucher worth ₹400 if I spent ₹5000 within the first month.

After spending ₹5000, I also used the card for some Swiggy orders. Everything seemed fine until one day when I received a message from the bank stating that my card had been blocked. I immediately contacted customer care, and they informed me that my details were not updated and asked me to wait for 24 hours. I followed their instructions but when I called after 24 hours, they instructed me to visit the nearest branch. Unfortunately, the branch personnel had no idea about the issue.

Frustrated, I contacted customer care again after 3 days. They informed me that the card had been approved for me, despite me being ineligible due to a technical glitch. This explanation made no sense to me since I have a CIBIL score of 770, a good repayment history, and a salary that meets the eligibility requirements. They mentioned that the card had been put on hold for review.

Today, when I contacted them again, they informed me that the card had been cancelled.They have also stated that they will not credit the points and voucher as promised. This has been a truly disappointing experience with the bank, and it makes me question their reliability.

Is there anything I can do in this situation?

Did you got cibil hit?

Ask them to remove*

What's the reason for cancellation?

 

[Tejo]

As a long-term customer of Federal Bank (approximately 10 years), I was extremely excited when they announced their cards as LTF (Lifetime Free). I applied for that card and was approved for an Imperio Card. I started spending on it, as there was a special offer of receiving an Amazon Gift Voucher worth ₹400 if I spent ₹5000 within the first month.

After spending ₹5000, I also used the card for some Swiggy orders. Everything seemed fine until one day when I received a message from the bank stating that my card had been blocked. I immediately contacted customer care, and they informed me that my details were not updated and asked me to wait for 24 hours. I followed their instructions but when I called after 24 hours, they instructed me to visit the nearest branch. Unfortunately, the branch personnel had no idea about the issue.

Frustrated, I contacted customer care again after 3 days. They informed me that the card had been approved for me, despite me being ineligible due to a technical glitch. This explanation made no sense to me since I have a CIBIL score of 770, a good repayment history, and a salary that meets the eligibility requirements. They mentioned that the card had been put on hold for review.

Today, when I contacted them again, they informed me that the card had been cancelled.They have also stated that they will not credit the points and voucher as promised. This has been a truly disappointing experience with the bank, and it makes me question their reliability.

Is there anything I can do in this situation?

Close bank ac if you have or convert it to bsbd

 

[rp0703]

As a long-term customer of Federal Bank (approximately 10 years), I was extremely excited when they announced their cards as LTF (Lifetime Free). I applied for that card and was approved for an Imperio Card. I started spending on it, as there was a special offer of receiving an Amazon Gift Voucher worth ₹400 if I spent ₹5000 within the first month.

After spending ₹5000, I also used the card for some Swiggy orders. Everything seemed fine until one day when I received a message from the bank stating that my card had been blocked. I immediately contacted customer care, and they informed me that my details were not updated and asked me to wait for 24 hours. I followed their instructions but when I called after 24 hours, they instructed me to visit the nearest branch. Unfortunately, the branch personnel had no idea about the issue.

Frustrated, I contacted customer care again after 3 days. They informed me that the card had been approved for me, despite me being ineligible due to a technical glitch. This explanation made no sense to me since I have a CIBIL score of 770, a good repayment history, and a salary that meets the eligibility requirements. They mentioned that the card had been put on hold for review.

Today, when I contacted them again, they informed me that the card had been cancelled.They have also stated that they will not credit the points and voucher as promised. This has been a truly disappointing experience with the bank, and it makes me question their reliability.

Is there anything I can do in this situation?

Ask them to close savings account also. Contact nodal officer or higher authority. If matter remains unresolved file complaint on RBI ombudsman portal.
Kotak did the same thing with me, after threatening to close the savings account next day they activated the card. Even though it was 811 account with 0 balance in it.

 

[KingAAR]

As a long-term customer of Federal Bank (approximately 10 years), I was extremely excited when they announced their cards as LTF (Lifetime Free). I applied for that card and was approved for an Imperio Card. I started spending on it, as there was a special offer of receiving an Amazon Gift Voucher worth ₹400 if I spent ₹5000 within the first month.

After spending ₹5000, I also used the card for some Swiggy orders. Everything seemed fine until one day when I received a message from the bank stating that my card had been blocked. I immediately contacted customer care, and they informed me that my details were not updated and asked me to wait for 24 hours. I followed their instructions but when I called after 24 hours, they instructed me to visit the nearest branch. Unfortunately, the branch personnel had no idea about the issue.

Frustrated, I contacted customer care again after 3 days. They informed me that the card had been approved for me, despite me being ineligible due to a technical glitch. This explanation made no sense to me since I have a CIBIL score of 770, a good repayment history, and a salary that meets the eligibility requirements. They mentioned that the card had been put on hold for review.

Today, when I contacted them again, they informed me that the card had been cancelled.They have also stated that they will not credit the points and voucher as promised. This has been a truly disappointing experience with the bank, and it makes me question their reliability.

Is there anything I can do in this situation?

if you spent 5000, ask for the voucher at least else complain to ombudsman

 

[aromalanil]

I have spend above 5000 using the card. The credit limit is marginally low(20% of my salary) than all my other cards.I have send a mail to the Nodal Officer.

Thanks for the reply.

 

[0xfallup]

rbi ombudsman will kick a good ass

 

[sauchadh]

Their service is really bad. All I would suggest keep escalating till you get a proper response. I did that recently for my Celesta card.

 

[Rkr]

As a long-term customer of Federal Bank (approximately 10 years), I was extremely excited when they announced their cards as LTF (Lifetime Free). I applied for that card and was approved for an Imperio Card. I started spending on it, as there was a special offer of receiving an Amazon Gift Voucher worth ₹400 if I spent ₹5000 within the first month.

After spending ₹5000, I also used the card for some Swiggy orders. Everything seemed fine until one day when I received a message from the bank stating that my card had been blocked. I immediately contacted customer care, and they informed me that my details were not updated and asked me to wait for 24 hours. I followed their instructions but when I called after 24 hours, they instructed me to visit the nearest branch. Unfortunately, the branch personnel had no idea about the issue.

Frustrated, I contacted customer care again after 3 days. They informed me that the card had been approved for me, despite me being ineligible due to a technical glitch. This explanation made no sense to me since I have a CIBIL score of 770, a good repayment history, and a salary that meets the eligibility requirements. They mentioned that the card had been put on hold for review.

Today, when I contacted them again, they informed me that the card had been cancelled.They have also stated that they will not credit the points and voucher as promised. This has been a truly disappointing experience with the bank, and it makes me question their reliability.

Is there anything I can do in this situation?

Write to federal Nodal officer and also complaint to RBI ombudsman mentioning the whole incident.

 

[It_is_Naruto]

As a long-term customer of Federal Bank (approximately 10 years), I was extremely excited when they announced their cards as LTF (Lifetime Free). I applied for that card and was approved for an Imperio Card. I started spending on it, as there was a special offer of receiving an Amazon Gift Voucher worth ₹400 if I spent ₹5000 within the first month.

After spending ₹5000, I also used the card for some Swiggy orders. Everything seemed fine until one day when I received a message from the bank stating that my card had been blocked. I immediately contacted customer care, and they informed me that my details were not updated and asked me to wait for 24 hours. I followed their instructions but when I called after 24 hours, they instructed me to visit the nearest branch. Unfortunately, the branch personnel had no idea about the issue.

Frustrated, I contacted customer care again after 3 days. They informed me that the card had been approved for me, despite me being ineligible due to a technical glitch. This explanation made no sense to me since I have a CIBIL score of 770, a good repayment history, and a salary that meets the eligibility requirements. They mentioned that the card had been put on hold for review.

Today, when I contacted them again, they informed me that the card had been cancelled.They have also stated that they will not credit the points and voucher as promised. This has been a truly disappointing experience with the bank, and it makes me question their reliability.

Is there anything I can do in this situation?

I guess federal bank (of india) is thinking they are the real FBI... 🤔

Keep all communications and approval emails at one place...arrange in a story...fire it till RBI ombudsman...keep fighting till you win

 

[P B R G]

Complain to Federal Bank Nodal officer/ PNO and ask for compensation for the trouble and mental harassment you faced. Threaten them that you will complain to RBI Ombudsman and will terminate all the banking relationship with them.

 

[maheshspanicker]

I've had a similar experience with Federal Bank.
They've suddenly cancelled my Imperio credit card, after I have been using the card for a month. No notice, no nothing. Long-term customer of the bank, banking with them for more than 10 years. In my case, the card was approved, virtual cardd available within a minute, card delivered after 2 weeks. 2 weeks afterwards, suddenly, they just cancelled the card, and the only info I got was through SMS. When I contacted the CC, I was just toldd that the card was issued despite I being ineligible as there was some technical issue. The executive was not willing to give any more info.
I have contacted my branch and told them that if this nonsense is not fixed, I'll be done with the bank. The Branch has promised to take it up, though they say the credit card department doesn't have much to do with the branch.
If they aren't fixing it, will write to the PNO and if needed, take it up with the RBI Ombudsman. Really annoyed, not planning to let go.
Anything else I can do?

 

[SunnyM]

Seems worst than govt banks. Hope they don't come after one card users who have federal Bank as banking partner.

 

[maheshspanicker]

I have spend above 5000 using the card. The credit limit is marginally low(20% of my salary) than all my other cards.I have send a mail to the Nodal Officer.

Thanks for the reply.

Have you heard anything from the Nodal Office? I haven't heard anything yet. The branch informed me that they are taking it up with the credit card department. But no concrete solution yet.

 

[Pavan]

After reading this thread now am afraid to use the card even i have imperio

 

[saucy]

RBI zindabad.
I think it's a rule that they can't cancel without intimation. On this fact alone you can file a complaint.

 

[sauchadh]

Have you heard anything from the Nodal Office? I haven't heard anything yet. The branch informed me that they are taking it up with the credit card department. But no concrete solution yet.

I would suggest to send a reminder to Nodal officer. Sometimes they take a week to respond back. It happened with me.

 

[Strange]

As a long-term customer of Federal Bank (approximately 10 years), I was extremely excited when they announced their cards as LTF (Lifetime Free). I applied for that card and was approved for an Imperio Card. I started spending on it, as there was a special offer of receiving an Amazon Gift Voucher worth ₹400 if I spent ₹5000 within the first month.

After spending ₹5000, I also used the card for some Swiggy orders. Everything seemed fine until one day when I received a message from the bank stating that my card had been blocked. I immediately contacted customer care, and they informed me that my details were not updated and asked me to wait for 24 hours. I followed their instructions but when I called after 24 hours, they instructed me to visit the nearest branch. Unfortunately, the branch personnel had no idea about the issue.

Frustrated, I contacted customer care again after 3 days. They informed me that the card had been approved for me, despite me being ineligible due to a technical glitch. This explanation made no sense to me since I have a CIBIL score of 770, a good repayment history, and a salary that meets the eligibility requirements. They mentioned that the card had been put on hold for review.

Today, when I contacted them again, they informed me that the card had been cancelled.They have also stated that they will not credit the points and voucher as promised. This has been a truly disappointing experience with the bank, and it makes me question their reliability.

Is there anything I can do in this situation?

Federal Bank is following Kotak's path.

 

[maheshspanicker]

Just received a response from the nodal office. Saying the same nonsense. That I wasn't originally not eligible, that the card was issued because of a technical error, so they had to take the difficult decision of cancelling the card, and so the card can't be reinstated.
So what should be the next step?

 

[romilq]

Just received a response from the nodal office. Saying the same nonsense. That I wasn't originally not eligible, that the card was issued because of a technical error, so they had to take the difficult decision of cancelling the card, and so the card can't be reinstated.
So what should be the next step?

Escalate to PNO, then MD/CEO and finally RBI. I don't know how successful that will be though. As banks reserve the right to issue or deny cards.