DCB HDFC Addon number different from Primary

[vishp]

Hi everyone,

I received my HDFC DCB Metal Addon today. To my surprise, it has different card no. compared to my primary.

1. I can see the addon card while setting up card controls or changing pin in mycards app. When I changed card limit or set pin, I got a mail saying addon card no. XXXX changed. But they mention primary card no. over there in place of XXXX.
2. I don't see addon on Netbanking, when i click on addon controls. I can add addon card separately on Netbanking tho.
3. I also checked the OTP. The OTP came on the addon mobile number!

@Ankit Goyal also received a different card number for his addon.

1. Does anyone know about this change from HDFC? This is a big change in their card policy.
2. Since my Primary Card is FYF, would the addon too remain FYF?
3. Since card nos. are different, would the spending milestones of addon be counted on Primary?

I have mailed HDFC about this. Meanwhile would be helpful if forum experts can share any info on this.

 

[Arosaurabh]

I am seeing a new card account with the same issue date as my primary HDFC card.
Is HDFC creating new card accounts for addons with different number

Yes it is since few months ago.

 

[hks789]

Yes it is since few months ago.

yes facing same

Did you raise any complaint to the HDFC customer care?
If this is how it is, it will lead to 5x limit reported to credit report for 1 primary + 4 addons.
thats bad 🙁

 

[Ram1]

Did you raise any complaint to the HDFC customer care?
If this is how it is, it will lead to 5x limit reported to credit report for 1 primary + 4 addons.
thats bad 🙁

Lol I have 3 4 more problems with hdfc add ons

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[WandereR]

Today randomly addon card's phone number change to addon's. Was issued with primary's phone number. Don't know what triggered this. Whoever had this issue do check, possible that they fixed for all

 

[Daunt]

Today randomly addon card's phone number change to addon's. Was issued with primary's phone number. Don't know what triggered this. Whoever had this issue do check, possible that they fixed for all

Just checked & you are right. I was too lazy to contact them & looks like they fixed the issue without getting poked. Not something we see very often these days.

 

[nileshgr]

Looks like you too are having the same issue I am. They sent my addon registered with my mobile number 🤦‍♂️
I can see the card in mycards of myself (primary holder), but when trying to add it to addon's mycard it says invalid.

So although the card number is different, with independent PIN, the OTPs for online transactions come to my phone.

Weirder part: I tried to insert this metal card in ATM the machine doesn't detect this as a valid card.
Branch person says it may not be recognizing it as a valid card due to metal.

Now looks like to change addon mobile number I will have to send a manually filled form.

Form submission worked. Now separate OTPs.

 

[Ram1]

I'm getting separate statement pdf for add on cards. Anyone getting same?

 

[Daunt]

I'm getting separate statement pdf for add on cards. Anyone getting same?

Same for me. Just different section within same pdf

 

[Ram1]

Same for me. Just different section within same pdf

But for me, there is difference section in same pdf
And also different pdf received for add on card

 

[sm9811911]

I think now the process is getting streamlined.

To summarise, we have to cancel the existing add on (same card number) by calling customer service and then reapply through online banking/app and likely we will receive add-on with different number and OTP will be sent on add-on card holder mobile.

Couple of questions:
- I have requested CS to cancel existing add-on, how long to wait before reapplying?
- Anyone tried this with rupay (tata neu cc)?

 

[WandereR]

Anyone tried this with rupay (tata neu cc)?

Somebody posted on a UPI thread that addon was able to link to their phone number.

 

[hello11]

I've applied for a dcb addon yesterday. I can see the addon in mycards and HDFC app. How do I know if the card number is same or different?
I'm out of town and will only be able to open the courier after a week so just curious.

 

[AllThatStuff]

I have add on card with same card no as primary. Now I want to close this add on and apply again later!
How to close the add on card???

 

[sm9811911]

I've applied for a dcb addon yesterday. I can see the addon in mycards and HDFC app. How do I know if the card number is same or different?
I'm out of town and will only be able to open the courier after a week so just curious.

You will get different card number. Also, if you are still curious and the add on holder has hdfc account, open their net banking account and check. May take 2-3 days to appear

I have add on card with same card no as primary. Now I want to close this add on and apply again later!
How to close the add on card???

Call cc to close. Apply new add on after 1 day or so

 

[Hemang]

I received the DCB metal add on card recently with different card number from Primary card. However the OTP is being received on primary card's mobile number. Contacted customer care and they told me to write a letter (physical letter and not email) to card division in Chennai to update the mobile number for add on card. I will try this to see if it works.

Bhai mene January me add on liya tha. OTP ke liye ek application form aata hai, uspe card number, signature sab karke, branch ke through chennai send karvaya tha, tb jake OTP mere number pe aane laga. Otherwise mother ke pas hi jata tha OTP.

 

[AllThatStuff]

Call cc to close. Apply new add on after 1 day or so

I called to close add-on card but I was told that they can’t close it online…I’ve to send a letter to their Chennai address!!

 

[sm9811911]

I called to close add-on card but I was told that they can’t close it online…I’ve to send a letter to their Chennai address!!

Try again. Some cc executives not aware. Tell them I did on another account

 

[Deepak_Shetty]

I have add on card with same card no as primary. Now I want to close this add on and apply again later!
How to close the add on card???

I called to close add-on card but I was told that they can’t close it online…I’ve to send a letter to their Chennai address!!

Addon card can be closed over call itself. I did it recently. Call 1800 258 3838 from primary number.

 

[cardy]

Did you raise any complaint to the HDFC customer care?
If this is how it is, it will lead to 5x limit reported to credit report for 1 primary + 4 addons.
thats bad 🙁

Are addon cards reported to cibil?

 

[hks789]

Are addon cards reported to cibil?

Technically it won't be reported separately with HDFC.
I tried to block and reissue my primary card to get addons with separate numbers, that seems to have caused this new cibil account.
Customer care told me that old account will be closed in next report