I received a mail from HDFC after complaining about the mix up with my card.I can't see my membership details in the Marriott website,because HDFC messed up with my email id,they entered the wrong email id by deleting 2 words from the mail id.Now I received a message saying you can change your mail id( the mail id they entered on the Marriott website,which doesn't exist) by downloading a form and sending it to the Chennai office.Why would I want to change the email id for the mistake they committed,and why would I want to change a working mail to a mail which doesn't exist?I replied,I can't cahnge me mail id,you have to change the mail id from your end in the Marriott website.Let's see how it goes.
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HDFC Bank Marriott Bonvoy Credit Card Launched
- Thread starter TechnoFino
- Start date
Ummm.. they will not care. Sorry to know this. I think you will have to do it yourself.
So you did not activate your marriott membership yet ? You have your membership number already yes ? With wrong email ?
You need to activate your membership 1st.
Go here - https://www.marriott.com/loyalty/createAccount/activateAccountChallenge.mi
It doesnt need email. Just use your membership no. And set up a password.
Then login with membership no and password, you can edit and change your email from your profile.
Let me know how that work out. If you can enter inside your marriott membership. Once inside, you can edit your profile and change email to your correct email.
If this not work call - 18002582527 (marriott india no). And talk with a rep and they will help you. You can tell them, my bank did mistake when they create my membership and you tell them your membership number. I am sure they can help on phone, after verification, your full name, zip code etc.
I tried with the membership number provided by the customer care,I entered my name,first name,last namd and country and clicked continue.It showed,no profile exists for customer id.I suspect the number provided by them may not be correct or they might have messed up with the name also.
Hey,calling marriott helpline worked and the issue was resolved with in minutes.Thank you so much @PrinceHeart for the help.HDFC entered my last name as first name and the middle name as last name,so I could not log in previously.The customer care representative updated my email with in seconds after I gave the membership number and I did not experience such swift resolution of a problem until now.Marriott customer service is next level.
Glad it all worked out. For others, who are having issues getting membership numbers or name and email issues, can contact marriott helpline 😁
The Marriott membership is sorted,still the problem persists with the validation of card at Diners concierge.I called the number 022 4232 0226.They said they can't validate the card,it's either blocked or it doesn't exist.Maybe HDFC did not add the Marriott cards to the golf booking access.Has anyone booked the golf game/lesson with the MB card?
Did you activate your credit card yet ? You have to change PIN and use your card to activate it.
Maybe after that, your card will show in their account ?
I activated the card,did a transaction and enabled online shopping also.Phone banking people can see the card and they are saying there is no problem with the card,it's only the concierge who can't see the card.I had to make a lot of phone calls,wrote a lot of emails,still the issue isn't resolved.
Just had few calls with the concierge staff. My card also saying blocked or not activated. And its been 3 months i am using this card lol.
They ask me to call hdfc cc, and they confirm all is good and card is active.
Called concierge again. Same issue, they cannot validate my card. They give me an email, since i am diners international member, i can email them and book golf games - dinersblack.support (@)smartbuyoffers(.)co
5 days in advance for within india, and 15 days in advance for international. Only golf games, lessons not allowed with the card.
I got them last night as well. Got "welcome free night award, up to 15k points", valid for 1 year from now.
Now, i want to see if the 10 free night stay will continue next year or not. Cause I dont have any plans for booking till next yr.
pmhunter
TF Select
So booked a mattress run stay to hit the next tier since I was not going to get the ENC this year. Today, ENC credited to account.
Nights will be showing up till feb. And then they will reset the status and nights count to show per Dec 31st.
The previous year status will continue if you have met the status requirement. I.e. if you have stayed for 10 nights in 2023 then you will have silver status in 2024 too.
Avatar Aang
TF Premier
Received card last month and Marriott account showing 10 Nights and 1 award night valid till 15/12/2024. Joining Fees yet to be charged on the card.
Wow that was fast for you. It says get the free nights + 1 award night AFTER joining fees. You got lucky 👍
Avatar Aang
TF Premier
Yeah lucky me..
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