Not really. Contact them repeatedly, every time it will be assigned to a new person. With the right person, you will get card upgrades and LE.
I upgraded my BoB Select to Eterna after 2 months. I also got LE while upgrading.
I've recently emailed to eterna@bobfinancial.com for upgrading my Premier card to Eterna. They have asked me to do the process online but since I already hold 1 BOB card, there is no option to apply for 2nd card. How do I do it? Offline? or with conversions@bobfinancial.com. Conversions team...
www.technofino.in