Hello, I hold an HDFC Regalia LTF card with a 3 lakh limit (got through a c2c application in March) and I am an HDFC preferred account holder. Since September I have been getting this mail with the title "Congrats S****, Lifetime Free 2nd Credit Card!
Apply before 16/Oct/2023" (the date always changes whenever I get the mail, the apply before date is always a few days after to show the urgency I guess) Anyway the card they are showing in these offers are Diners Club Privilege which I would like to have along with my LTF Regalia if it is indeed lifetime free.
I have gone through multiple threads in this forum that say one can't have more than one core card from HDFC, so that makes me doubt this even more. Secondly, the URL this opens has the word floater mentioned in it so I called customer care and asked and they said floater card means it will have a shared limit with my regalia but they were unable to verify if this is LTF, they said they have no access to offers being sent in email but confirmed what floater card is.
Has anyone else received this offer? is this even real? If you have received it did you apply for it and did you get it LTF?
An update
So I got a message and email about an instant card and checked the status of the application, and it showed approved. So I called customer care and they said it is a chargeable card, I explained the situation and they said to email it to customerservices.cards@hdfcbank.com
so I dropped an email explaining the whole situation and with screenshots to both customerservices.cards@hdfcbank.com and grievance.redressalcc@hdfcbank.com. now let's see what reply I get back, also I spoke with the assistant branch manager of the branch where I have my HDFC account, and told him to see if he can do anything to make this ltf, he said he will try and to email him with all the details so let's see. Meanwhile, I won't activate the card after receiving it.
What is the next step after this? if they decline to make it LTF? where do I escalate it after this? I couldn't find any mail for the PNO so if anyone knows how to escalate this further, any help would be really appreciated.
Update 5th November
After 2 weeks of back and forth and with grievance readdressed team, I received a mail today confirming that the card will be converted to Lifetime free within 90 days of activation.
I have gone through multiple threads in this forum that say one can't have more than one core card from HDFC, so that makes me doubt this even more. Secondly, the URL this opens has the word floater mentioned in it so I called customer care and asked and they said floater card means it will have a shared limit with my regalia but they were unable to verify if this is LTF, they said they have no access to offers being sent in email but confirmed what floater card is.
Has anyone else received this offer? is this even real? If you have received it did you apply for it and did you get it LTF?
An update
So I got a message and email about an instant card and checked the status of the application, and it showed approved. So I called customer care and they said it is a chargeable card, I explained the situation and they said to email it to customerservices.cards@hdfcbank.com
so I dropped an email explaining the whole situation and with screenshots to both customerservices.cards@hdfcbank.com and grievance.redressalcc@hdfcbank.com. now let's see what reply I get back, also I spoke with the assistant branch manager of the branch where I have my HDFC account, and told him to see if he can do anything to make this ltf, he said he will try and to email him with all the details so let's see. Meanwhile, I won't activate the card after receiving it.
What is the next step after this? if they decline to make it LTF? where do I escalate it after this? I couldn't find any mail for the PNO so if anyone knows how to escalate this further, any help would be really appreciated.
Update 5th November
After 2 weeks of back and forth and with grievance readdressed team, I received a mail today confirming that the card will be converted to Lifetime free within 90 days of activation.
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