Then freshly apply the card and leave it before selecting the card if it shows paid. You will get a call back from CC they will ask you what the issue is and ask them for the LTF card based on salary they will ask you to verify through your company email and you will get the card LTF. Might ask Salary Slip & bank statement if the salary is credited to a different account.
Otherwise, visit the offline branch and do it via CC agent or BM.