IDFC Bank Account Total Freeze

[SteelSh0t]

I've been using IDFC Bank account for around 3.5 years now but suddenly 4 days ago, they added a Total Freeze on my bank account stating - Financial transactions (both debit and credit) in your account are currently restricted.
I contacted my RM and he said that NPCI has put a restriction on the account and asked me from where I receive UPI payments in my account. I notified them that those UPI txns are from my business bank account and said the same over email, but after that, there have been no updates regarding this and just said that its in process.

Any idea what should I do next?

Update - After 20 days, the bank finally removed the Freeze from my account

 

[Aniket]

Mein jisne kal hi 2 50k ki txn kri h
View attachment 46861

Apke liye toh ye account maine nahi rakhta hai, kya tension branch bhi pass mein hai turant band...March ke baad asli yudh karye 😂

 

[SpidySpider]

Ladh ke thak chuke hai. Maan hi lia h ab kuch nhi hone wala points ka

Reward points limit cross karne se block ho Gaya tha kya?

 

[Vasuki]

Mein jisne kal hi 2 50k ki txn kri h
View attachment 46861

Me who funded 80 k today 💀

 

[ScaredIRL]

Haha. I'll update here once I manage to visit the branch in person to discuss things.

One question: An average monthly balance (AMB) of 25k is required for that account, and a few hours before the freeze, I transferred most of my money from IDFC to my other accounts due to certain requirements. So, now the balance in IDFC remained just 19K after the freeze, dropping below the required AMB. It's been a month now since the freeze, and the AMB in the app shows 46K, which I don't remember if it dropped or was the same. So, does the duration of the freeze still count towards the AMB calculation?

 

[varun__goel_]

Haha. I'll update here once I manage to visit the branch in person to discuss things.

One question: An average monthly balance (AMB) of 25k is required for that account, and a few hours before the freeze, I transferred most of my money from IDFC to my other accounts due to certain requirements. So, now the balance in IDFC remained just 19K after the freeze, dropping below the required AMB. It's been a month now since the freeze, and the AMB in the app shows 46K, which I don't remember if it dropped or was the same. So, does the duration of the freeze still count towards the AMB calculation?

Yes it will be counted even in freeze

But get it sorted soon as you have less than 25k in acc, it will decrease eventually and they might put charges

 

[ScaredIRL]

Oh, then I think I will have to close it soon, lol. I'll go to the branch this Friday or maybe next Friday.

 

[Aniket]

Haha. I'll update here once I manage to visit the branch in person to discuss things.

Oh, then I think I will have to close it soon, lol. I'll go to the branch this Friday or maybe next Friday.

Will be waiting for an update on Friday.

Till then, continue the level 2 and 3 escalation matrix of IDFC Freeze Bank!

 

[bhanu pratap singh banker]

I've been using IDFC Bank account for around 3.5 years now but suddenly 4 days ago, they added a Total Freeze on my bank account stating - Financial transactions (both debit and credit) in your account are currently restricted.
I contacted my RM and he said that NPCI has put a restriction on the account and asked me from where I receive UPI payments in my account. I notified them that those UPI txns are from my business bank account and said the same over email, but after that, there have been no updates regarding this and just said that its in process.

Any idea what should I do next?

Have u received any paytm transaction in ur account??

 

[SteelSh0t]

Have u received any paytm transaction in ur account??

No. This account is only for taking renumerations from my Business bank account to my personal savings. Except that, there are no spends on it too or money incoming from any other sources

 

[COSMOCRAT]

How big were the transactions? And were they through normal UPI transfers?

 

[Ruhinath056]

Facing the same total freeze issue on my IDFC account. I've been in contact through emails as the branch is not so close to me. So, today, I got a call from my nearest branch executive who said that I have been doing too many UPI transactions, which is the reason for the freeze. I said that almost all transactions were from my accounts, but he pointed out that some of them didn't belong to me. So, I checked myself and found that out of all the UPI transactions, I received money from 3 P2P transactions (Most of us know for what) in December, and those were the ones he specifically said for the freeze. The total sum of those 3 transactions was around 25k, so it was relatively small. Apart from these, other transactions were from my accounts only.

The only solution he provided was to visit the branch, as they would need me to do some procedure to unfreeze the account. They also said that they would try to unfreeze it, and if no possible, they would close the account. Also, the branch executive advised me to use NEFT instead of UPI for future transactions.

Frankly, I have never encountered this issue with AXIS Bank before, but regardless, I have decided to close my IDFC account, whether it unfreezes or not.

Same issue with me but branch not helping me to unblock instead they want to close the account.
Ghatiya bank

 

[SteelSh0t]

How big were the transactions? And were they through normal UPI transfers?

4 or 5 digit txn amount. Yes, normal UPI transfers

 

[ScaredIRL]

Same issue with me but branch not helping me to unblock instead they want to close the account.
Ghatiya bank

It's sad that they don't suck up like other banks do. They don't even care whether we close the account or not. Calling to close an account used to be a wildcard to get them on the line, but it is not working now lol.

Until next Friday, I will try to close the account without visiting the branch. Let's see.

 

[jack333]

Your account get closed not customer id .
Points will remain linked to customer id not account

Even after account closure u can redeem it via another account

Any experience with only rewards portal getting blocked but account working fine? Do they unblock the rewards portal? What if i close and open new account will I be able to redeem reward points again?

 

[ScaredIRL]

Any experience with only rewards portal getting blocked but account working fine? Do they unblock the rewards portal? What if i close and open new account will I be able to redeem reward points again?

I remember someone mentioning that their account was also freezed after the reward portal was blocked. 💀

 

[jack333]

I remember someone mentioning that their account was also freezed after the reward portal was blocked. 💀

Yes I've also emptied my account as a precautionary measure

 

[Vasuki]

Any experience with only rewards portal getting blocked but account working fine? Do they unblock the rewards portal? What if i close and open new account will I be able to redeem reward points again?

I have closed account in December .had 1k points
Now opened have 3.5 k points.. after opening future first
Redemption is not a problem
Since points earned have life time validity.

:- i haven't redeemed yet ..
Waiting for points to be 4k then i will redeem & tell you 120% confirmation

 

[jack333]

I have closed account in December .had 1k points
Now opened have 3.5 k points.. after opening future first
Redemption is not a problem
Since points earned have life time validity.

:- i haven't redeemed yet ..
Waiting for points to be 4k then i will redeem & tell you 120% confirmation

Can you just check if you are able to receive Otp for redemption

 

[Vasuki]

Can you just check if you are able to receive Otp for redemption

Y e s .
Received the otp

Those points got on new account is not there for redemption ( few days after)
So didn't redeem

 

[HumorSimpson]

Be the torch bearer.
Do upi transction
10 a day ..get freezed and lead the march commander

well said .