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IndusInd bank Select Savings Account and Legend Credit Card

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hellobois

hellobois

TF Legend
Hi. I received my Select Savings Account welcome kit today but I'm not able to link it with my legend credit card in mobile application. Please help. My 50000 is already stuck in select account and there is no way to take it out as I have to pay penalty as non maintenance charges.
Please help 🥺
 
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4uziaul said:
Is your account under debit freeze?
Click to expand...
no everything is working fine, even when i visited the branch they also didn't find any issue..
but when i asked customercare via call or video branch they said that your account is not fully updated with our system
i opened this account 2 weeks ago then how come they are saying not fully updated with our systems..
they also raised complaints for the same multiple times but no help from that too
 
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BUDHRAJ said:
no everything is working fine, even when i visited the branch they also didn't find any issue..
but when i asked customercare via call or video branch they said that your account is not fully updated with our system
i opened this account 2 weeks ago then how come they are saying not fully updated with our systems..
they also raised complaints for the same multiple times but no help from that too
Click to expand...
Were you able to do any transaction on this account because from what you have shared it seems your account is still under debit freeze.
 
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4uziaul said:
Were you able to do any transaction on this account because from what you have shared it seems your account is still under debit freeze.
Click to expand...
i am able to do upi transactions, bank transafers and even transactions with gold(digicard) debit card
netbanking, app everything is fine..
linked legend on day 1 of account activation
 
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j_s said:
I have been following this thread for a while and I am quite surprised with the issues faced by the members here especially relating to debit freeze. I opened a select account online and yet to receive the welcome kit. So, obviously I have not been able to link relationship with Legend card. That aside, I have been able to create UPI ID and make payments seamlessly.

Given my experience so far, I don't think Indus has a standard practice or putting freeze and could be individual case related issue. Maybe try calling CC to understand where the issue is.
Click to expand...
That's great. I was able to link the card to the account however, my account is put on debit freeze just because PayTM created FD account with CIF number back in 2017 which I wasn't even aware of. It had old address and I gave in KYC again as told by the RM but it didn't change any address neither removed the debit freeze yet. It has been more than 3 weeks since the account opening.
 
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emadiqbalali said:
That's great. I was able to link the card to the account however, my account is put on debit freeze just because PayTM created FD account with CIF number back in 2017 which I wasn't even aware of. It had old address and I gave in KYC again as told by the RM but it didn't change any address neither removed the debit freeze yet. It has been more than 3 weeks since the account opening.
Click to expand...
We are on the same boat 🤣
 
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emadiqbalali said:
That's great. I was able to link the card to the account however, my account is put on debit freeze just because PayTM created FD account with CIF number back in 2017 which I wasn't even aware of. It had old address and I gave in KYC again as told by the RM but it didn't change any address neither removed the debit freeze yet. It has been more than 3 weeks since the account opening.
Click to expand...
I also faced somewhat same issue..
When i opened the accounts they said I already have realationship with indusind but as far as i know i never had any relationship..
They opened the account but issue is even though i gave my docs with my current address, opened account had my old address and there was some kyc issue don’t know why because of that debit freeze was there in my account for 5-6 days.. i have to do physical kyc again but still no help, then i did ekyc with aadhar, this time problem resolved and debit freeze was removed after some hours, but address was still old, i tried to update via app and net banking but it throws an error again and again. But finally updated address via video branch easliy..

So contact your rm or the executive who opened the account maybe some kyc issue is there, you can try your luck with video branch
 
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BUDHRAJ said:
I also faced somewhat same issue..
When i opened the accounts they said I already have realationship with indusind but as far as i know i never had any relationship..
They opened the account but issue is even though i gave my docs with my current address, opened account had my old address and there was some kyc issue don’t know why because of that debit freeze was there in my account for 5-6 days.. i have to do physical kyc again but still no help, then i did ekyc with aadhar, this time problem resolved and debit freeze was removed after some hours, but address was still old, i tried to update via app and net banking but it throws an error again and again. But finally updated address via video branch easliy..

So contact your rm or the executive who opened the account maybe some kyc issue is there, you can try your luck with video branch
Click to expand...
I contacted RM and he keep saying that he has raised request from backend and is still waiting for it to update. The eKYC and Address Update within the app doesn't work as it throws error. I tried multiple times each day. However, I wrote to nodal officer and is expecting some good work from their end as they were helpful with the CC issue previously.
 
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emadiqbalali said:
I contacted RM and he keep saying that he has raised request from backend and is still waiting for it to update. The eKYC and Address Update within the app doesn't work as it throws error. I tried multiple times each day. However, I wrote to nodal officer and is expecting some good work from their end as they were helpful with the CC issue previously.
Click to expand...
as i said above, you will not be able to update address via app or netbanking, just download video branch app and then place a address update request they will capture aadhar photo and take the request, it will be updated within 24 hrs.. ( it may or maynot work as there is debit freeze in your account)
as for debit freeze contact branch as most probably your account has some kyc issue, if you have other doc like DL with current address then give it and otherwise ask branch person to proceed with ekyc with biometric for aadhar, it will solve the problem..

I faced exact same problem as you people, for me it took 7 days from date of account opening, my rm was quite good so after each kyc when the issue was not resolved he again called me next day to try again, in 3rd try we did it via ekyc..

@emadiqbalali @4uziaul
 
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BUDHRAJ said:
no everything is working fine, even when i visited the branch they also didn't find any issue..
but when i asked customercare via call or video branch they said that your account is not fully updated with our system
i opened this account 2 weeks ago then how come they are saying not fully updated with our systems..
they also raised complaints for the same multiple times but no help from that too
Click to expand...
don't know how but issue resolved. maybe some complaint or escalation or pno worked
raised a signature card at 3 am today and in morning card is showing in app, also called customer care for world selct debit card, they are able to apply now but as i applied for signature today itself they asked me apply 1-2 days later..

Didn't recieve any respone for any mails from reachus or pno even after 4 days, pretty slow mail support
 
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