Had another golden experience with IndusInd today.
In reply of my week old ticket for the ongoing issue, they asked me to share screenshot and description of all the pages and errors and everything I'm facing in their mind-blowing tech stack, as if I've no other work. No attempt to help, or solve the issue even via call to understand the issue.
Angry with this response, tried to take another chance with IVR, after sometime to my immense luck were able to reach a human who listened to the issue and transferred to another - she at first couldn't understand the issue then after prolonged explanation finally understood and informed me that the idiot who had taken the request to delete/delink my old cc userid had put the wrong request which didn't work and she placed the correct request to 'delete' the old cc userid and it will be done within 24 hours.
Couple of hours after this, MC debit request ticket also got reply and this time they said they are unable to do it via mail, I have to place the request via IVR. So over to IVR again, this time the support person at first was adamant that I can't have two debit cards at a time, then I kind of forcefully explained that it is select account and have read SOB SOC TNC everything and I'm eligible, her job is to take the request and not worry about approval.
Then she said she would place the request in the system and tried for few minutes and in the end, said system is not taking request, she acknowledged that I'm eligible but due to system technical limitation this request cannot be placed while one debit card is active.
I then said IndusInd is a worthless bank and I want to close the account and raise a closure request, again got the reply that It can be done via visiting branch only.
I then asked for branch contact no, even that she said cannot be given.
Then I said another round about worthless bank and would definitely close the account and cut the call.
