Kotak Everyday Debit card

[vipin89]

Hello members,

I have recently opened Kotak Everyday Account for Everyday Rupay Platinum Debit card. I have opened account for Kotak offers as well as Rupay Platinum offers such as Amazon rupay Friday offer. But to my surprise they have issued me Everyday Visa Platinum debit card.
I tried contacting Branch, customer care, no one knows whether variant to Rupay Platinum can be changed. They even said Rupay Variant I’d now discontinued on this account.
What should I do now ? Has anybody received this debit card on Visa Platinum variant and successfully changed into Rupay Variant ? Do let me know so that I can follow similar procedure.

Thanks

 

[vine]

As of now, no online processes allowed for Kotak.
So for everything you will need to visit the branch and ask there.
Worst case is to block the visa card and ask them to issue the Rupay platinum DC.

 

[vipin89]

As of now, no online processes allowed for Kotak.
So for everything you will need to visit the branch and ask there.
Worst case is to block the visa card and ask them to issue the Rupay platinum DC.

I have visited branch, they denied. They have even emailed their backend team. They said you have to change account variant for Rupay card and it will not be Rupay Platinum it will be Rupay Classic card. For Everyday account only Visa card is issued.
I gave also mentioned them about RBI guidelines that a customer can avail card on any network. But I don’t have that circular. So branch is like helpless. Any other mode u can try ?

 

[vine]

I have visited branch, they denied. They have even emailed their backend team. They said you have to change account variant for Rupay card and it will not be Rupay Platinum it will be Rupay Classic card. For Everyday account only Visa card is issued.
I gave also mentioned them about RBI guidelines that a customer can avail card on any network. But I don’t have that circular. So branch is like helpless. Any other mode u can try ?

If the RBI circular is all they need, please search in this forum "RBI Master Directions"

 

[ashwinkashwink is verified member.]

Hello members,

I have recently opened Kotak Everyday Account for Everyday Rupay Platinum Debit card. I have opened account for Kotak offers as well as Rupay Platinum offers such as Amazon rupay Friday offer. But to my surprise they have issued me Everyday Visa Platinum debit card.
I tried contacting Branch, customer care, no one knows whether variant to Rupay Platinum can be changed. They even said Rupay Variant I’d now discontinued on this account.
What should I do now ? Has anybody received this debit card on Visa Platinum variant and successfully changed into Rupay Variant ? Do let me know so that I can follow similar procedure.

Thanks

Can you please share the card image?