Missing IDFC First Rewards on Select Debit Card Transaction Done Between 14-22th June

[Anindya98]

I did some transactions using my IDFC Select DC between 14th-22nd June on these 2 merchants "Sbiunipaydbcard" & "BHARTIAIRTELLTD". But have not received any RPs. Before 14th June, all RPs were credited and on 23rd June I did 3 transactions on "BHARTIAIRTELLTD", today it was credited Successfully. Asked customer care they said to wait for 14 days from the date of the transaction. Also, mentioned that today they came to know a few more customers raised the same concern with them regarding RPs. He mentioned that it will be credited within 14 days if not then they can raise a manual request.

Also, highlighted many faced these issues on the transactions done between 13th-20th June.

I am missing 622 RPs.

Can anyone check there and confirm whether yours is credited or not during this time frame?

 

[Krishna Kumar]

Yes.. I got my points till 21 June. But points were not credited only for June 13. Called them and they told the same. Wait for 14 working days, and then call if not credited automatically,

 

[Anindya98]

I did some transactions using my IDFC Select DC between 14th-22nd June on these 2 merchants "Sbiunipaydbcard" & "BHARTIAIRTELLTD". But have not received any RPs. Before 14th June, all RPs were credited and on 23rd June I did 3 transactions on "BHARTIAIRTELLTD", today it was credited Successfully. Asked customer care they said to wait for 14 days from the date of the transaction. Also, mentioned that today they came to know a few more customers raised the same concern with them regarding RPs. He mentioned that it will be credited within 14 days if not then they can raise a manual request.

Also, highlighted many faced these issues on the transactions done between 13th-20th June.

I am missing 622 RPs.

Can anyone check there and confirm whether yours is credited or not during this time frame?

@Vasuki @SSV @gowthamselvam @Wealth is my birth right! @sadhunath @TheTrickySid @jetesh

 

[Calm Radiance]

I didn't receive points for transactions done on SBI Unipay using IDFC Wealth DC on June 1, 2024. Raised request on June 22 for manual credit of reward points.

Remind me on June 27.

 

[Anindya98]

I didn't receive points for transactions done on SBI Unipay using IDFC Wealth DC on June 1, 2024. Raised request for manual credit of reward points on June 22.

Pls Update here when you receive the rewards

 

[Wealth is my birth right!]

@Vasuki @SSV @gowthamselvam @Wealth is my birth right! @sadhunath @TheTrickySid @jetesh

If both mcc are utility then there some silent devaluation without informing us
Wait till 14 days then escalate

 

[Sudbht]

Yes.. I got my points till 21 June. But points were not credited only for June 13. Called them and they told the same. Wait for 14 working days, and then call if not credited automatically,

same here June 13th transection RP's are not credited.

 

[#aniket]

I did some transactions using my IDFC Select DC between 14th-22nd June on these 2 merchants "Sbiunipaydbcard" & "BHARTIAIRTELLTD". But have not received any RPs. Before 14th June, all RPs were credited and on 23rd June I did 3 transactions on "BHARTIAIRTELLTD", today it was credited Successfully. Asked customer care they said to wait for 14 days from the date of the transaction. Also, mentioned that today they came to know a few more customers raised the same concern with them regarding RPs. He mentioned that it will be credited within 14 days if not then they can raise a manual request.

Also, highlighted many faced these issues on the transactions done between 13th-20th June.

I am missing 622 RPs.

Can anyone check there and confirm whether yours is credited or not during this time frame?

@Anindya98 See in IDFC not only date, even txn amount and timing matters.

This problem is persistent, usually what's observed that on manual complaint points do credit from next time, only thing that can be done is wait for 14 days, many time points get credited even after more than 14 days or so (happened with me including other TF members), you can wait patiently or raise your complaint with customer care or rewards team (ask customer care to transfer the call) after the passage of 14 days from the transaction date, then rewards team will credit the points within 3-4 business days as Bank Courtesy Point transaction.

Note: Rewards Points can be redeemed only post 14 days of the transaction, even it gets credited on the transaction date only. A redemption fee will be charged as ₹116.82 (including GST) on every redemption within 60 days.

You can mark my answer as the solution by clicking on ✅, lies below the comment.

 

[Anindya98]

If both mcc are utility then there some silent devaluation without informing us

Devaluation has not happened yet as I received RPs for 3 transactions made to BHARTIAIRTELLTD Merchant on 23rd June

 

[Anindya98]

@Anindya98 See in IDFC not only date, even txn amount and timing matters.

Total Amount was around 33K in 8 Transactions.

This problem is persistent, usually what's observed that on manual complaint points do credit from next time, only thing that can be done is wait for 14 days, many time points get credited even after more than 14 days or so (happened with me including other TF members), you can wait patiently or raise your complaint with customer care or rewards team (ask customer care to transfer the call) after the passage of 14 days from the transaction date, then rewards team will credit the points within 3-4 business days as Bank Courtesy Point transaction.

Yes, I was asked to wait till 2nd July let's hope it gets resolved. One more question as I am spending more than 50K in total via DC will I receive the 10X above 50K?

 

[Krishna Kumar]

Total Amount was around 33K in 8 Transactions.

Yes, I was asked to wait till 2nd July let's hope it gets resolved. One more question as I am spending more than 50K in total via DC will I receive the 10X above 50K?

Y E S

 

[#aniket]

Total Amount was around 33K in 8 Transactions.

In 8 txn?

Yes, I was asked to wait till 2nd July let's hope it gets resolved.

Don't worry, it will get resolved.

One more question as I am spending more than 50K in total via DC will I receive the 10X above 50K?

Yes, but on incremental spends, means only above the threshold but not on total amount.

Also, you're supposed/ asked to mark as the solution whereas you have marked as the best answer. Kindly rectify it, if possible. Screenshot for your reference:

 

[Anindya98]

In 8 txn?

yes

es, but on incremental spends, means only above the threshold but not on total amount.

That's what I said the amount above 50K I will receive 10x

 

[pinki]

Also, you're supposed/ asked to mark as the solution whereas you have marked as the best answer. Kindly rectify it, if possible. Screenshot for your reference:

Jaise @#aniket bhai bol re hain waisa kro bhai ...
Inke aage koi bol skta hai kya 😈😈 aeeeeeeee....
Inko aaj ke aaj hi legend bn na hai 😈😉



just jokin aniket bhaaaaaaayyyyyy 😃🤣

 

[Anindya98]

Jaise @#aniket bhai bol re hain waisa kro bhai ...
Inke aage koi bol skta hai kya 😈😈 aeeeeeeee....
Inko aaj ke aaj hi legend bn na hai 😈😉



just jokin aniket bhaaaaaaayyyyyy 😃🤣

Done B r o

 

[#aniket]

Done B r o

Thank You 🤭

 

[#aniket]

just jokin aniket bhaaaaaaayyyyyy 😃🤣

Maje lene wale ke liye 🤣:

 

[boxerdev]

@Anindya98 See in IDFC not only date, even txn amount and timing matters.

This problem is persistent, usually what's observed that on manual complaint points do credit from next time, only thing that can be done is wait for 14 days, many time points get credited even after more than 14 days or so (happened with me including other TF members), you can wait patiently or raise your complaint with customer care or rewards team (ask customer care to transfer the call) after the passage of 14 days from the transaction date, then rewards team will credit the points within 3-4 business days as Bank Courtesy Point transaction.

Note: Rewards Points can be redeemed only post 14 days of the transaction, even it gets credited on the transaction date only. A redemption fee will be charged as ₹116.82 (including GST) on every redemption within 60 days.

You can mark my answer as the solution by clicking on ✅, lies below the comment.

Any email id to escalate? as its 14 days already for me? or customer care call only?

 

[Anindya98]

Any email id to escalate?

banker@idfcfirstbank.com

as its 14 days already for me? or customer care call only?

Ask them to connect with First Reward Team after calling the CC

 

[#aniket]

Any email id to escalate? as its 14 days already for me? or customer care call only?