Payment failure & details not reflecting in SBI Unipay

[Survivor35]

hello team,

I have paid 49600 rs for my cousin's icici with my hdfc dc on sbi unipay today.initially it showed succesful and later i saw "payment failed and incase of
any debit,it will be credited in 3-4 business days". The amount that showed up in the page was 496 rs and there is no info about the transaction anywhere inspite of
giving my mobile number & email address.

what should i do to ensure the refund of 49600 is tracked & credited.

 

[cardio_guycardio_guy is verified member.]

"So far no response from anywhere. I have sent a mail to support.unipay@sbi.co.in today."

Technically Friday is not a national holiday just a regional holiday. I am from Kerala and all banks were working on 14th.
Saturday was also a working day. (It was not the second or 4th Saturday)
Today is also a working day.
So 3 working days over.
They say refund can come withing 3 to 5 working days. Let it come even after. 10 days but I have done my part. I need to have a record of followups from my side. So I have promptly sent an email.

 

[6ix9ine]

Technically Friday is not a national holiday just a regional holiday. I am from Kerala and all banks were working on 14th.
Saturday was also a working day. (It was not the second or 4th Saturday)
Today is also a working day.
So 3 working days over.
They say refund can come withing 3 to 5 working days. Let it come even after. 10 days but I have done my part. I need to have a record of followups from my side. So I have promptly sent an email.

Good luck 🙏🏻

 

[ujjwal2024]

I tried to pay 30k. Money was debited from SBI Virtual Debit Card. But the transaction was unsuccessful.

I mailed all the available email but no reply from their side.


Should I wait 7 days ?

It seems I should stick to my strategy to pay maximum rs. 5000 at a time...
this way, if failure happens and money get stuck, not much stress...