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Payment failure & details not reflecting in SBI Unipay

Survivor35

TF Ace
VIP Lounge
hello team,

I have paid 49600 rs for my cousin's icici with my hdfc dc on sbi unipay today.initially it showed succesful and later i saw "payment failed and incase of
any debit,it will be credited in 3-4 business days". The amount that showed up in the page was 496 rs and there is no info about the transaction anywhere inspite of
giving my mobile number & email address.

what should i do to ensure the refund of 49600 is tracked & credited.
 
:backhand-index-pointing-down:

"So far no response from anywhere. I have sent a mail to support.unipay@sbi.co.in today."
Technically Friday is not a national holiday just a regional holiday. I am from Kerala and all banks were working on 14th.
Saturday was also a working day. (It was not the second or 4th Saturday)
Today is also a working day.
So 3 working days over.
They say refund can come withing 3 to 5 working days. Let it come even after. 10 days but I have done my part. I need to have a record of followups from my side. So I have promptly sent an email.
 
Technically Friday is not a national holiday just a regional holiday. I am from Kerala and all banks were working on 14th.
Saturday was also a working day. (It was not the second or 4th Saturday)
Today is also a working day.
So 3 working days over.
They say refund can come withing 3 to 5 working days. Let it come even after. 10 days but I have done my part. I need to have a record of followups from my side. So I have promptly sent an email.
Good luck 🙏🏻
 
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