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Payment failure & details not reflecting in SBI Unipay

Survivor35

TF Ace
VIP Lounge
hello team,

I have paid 49600 rs for my cousin's icici with my hdfc dc on sbi unipay today.initially it showed succesful and later i saw "payment failed and incase of
any debit,it will be credited in 3-4 business days". The amount that showed up in the page was 496 rs and there is no info about the transaction anywhere inspite of
giving my mobile number & email address.

what should i do to ensure the refund of 49600 is tracked & credited.
 
:backhand-index-pointing-down:

"So far no response from anywhere. I have sent a mail to support.unipay@sbi.co.in today."
Technically Friday is not a national holiday just a regional holiday. I am from Kerala and all banks were working on 14th.
Saturday was also a working day. (It was not the second or 4th Saturday)
Today is also a working day.
So 3 working days over.
They say refund can come withing 3 to 5 working days. Let it come even after. 10 days but I have done my part. I need to have a record of followups from my side. So I have promptly sent an email.
 
Technically Friday is not a national holiday just a regional holiday. I am from Kerala and all banks were working on 14th.
Saturday was also a working day. (It was not the second or 4th Saturday)
Today is also a working day.
So 3 working days over.
They say refund can come withing 3 to 5 working days. Let it come even after. 10 days but I have done my part. I need to have a record of followups from my side. So I have promptly sent an email.
Good luck 🙏🏻
 
I tried to pay 30k. Money was debited from SBI Virtual Debit Card. But the transaction was unsuccessful.

I mailed all the available email but no reply from their side.


Should I wait 7 days ?
It seems I should stick to my strategy to pay maximum rs. 5000 at a time...
this way, if failure happens and money get stuck, not much stress...
 
Wierd move from SBI - They have blocked my virtual debit card due to suspicious transactions.
I had entered a wrong OTP once. Apart from that, some times, payment fails from unipay gateway side.
The sad part is that it is not due to problem from my side. I need to visit the branch to activate it.
(I am not generating a new VDC, I will see if I can get the existing one re-activated)
 
Wierd move from SBI - They have blocked my virtual debit card due to suspicious transactions.
I had entered a wrong OTP once. Apart from that, some times, payment fails from unipay gateway side.
The sad part is that it is not due to problem from my side. I need to visit the branch to activate it.
(I am not generating a new VDC, I will see if I can get the existing one re-activated)
SBI acting like JIO Payments Bank ?
 
Wierd move from SBI - They have blocked my virtual debit card due to suspicious transactions.
I had entered a wrong OTP once. Apart from that, some times, payment fails from unipay gateway side.
The sad part is that it is not due to problem from my side. I need to visit the branch to activate it.
(I am not generating a new VDC, I will see if I can get the existing one re-activated)
Update: I got it re-activated. Just went to home branch that's near my place, told them the problem. They gave me a form to fill (which contained application request to activate ATM card), filled it and gave. They activated it instantly. I got the confirmation SMS then and there itself. Verified in net banking also.

Moral of the story - if your home branch staff are good, you can get everything done easily.
 
Adding my failure problem to the thread.

Paid Rs 15000 using Unipay with my SBI VDC but it failed. The failure payment receipt shows Rs 15000 itself. This happened on March 13th.
I got 150 points (+150 for VDC) in rewardz portal.
Waiting for refund. I'll update this thread if and when refund comes. So far no response from anywhere. I have sent a mail to support.unipay@sbi.co.in today.
I got refund today, amount credited in bank. 👍
Rewardz points not reversed yet.
 
I already issued two virtual sbi dc in last 7-8 months in my sbi savings ac.I also blocked them because I didn't use these virtual cards previously.Now I can't apply for a new virtual dc as it shows I have exhausted the limit.Can I issue another virtual dc by visiting branch?
 
I already issued two virtual sbi dc in last 7-8 months in my sbi savings ac.I also blocked them because I didn't use these virtual cards previously.Now I can't apply for a new virtual dc as it shows I have exhausted the limit.Can I issue another virtual dc by visiting branch?
Try after 1st april..
 
I already issued two virtual sbi dc in last 7-8 months in my sbi savings ac.I also blocked them because I didn't use these virtual cards previously.Now I can't apply for a new virtual dc as it shows I have exhausted the limit.Can I issue another virtual dc by visiting branch?
you can only issue 2 VDC in a year, I'm also facing the same issue. You will have to wait for 1 year since the closing of your first VDC.
 
I got refund today, amount credited in bank. 👍
Rewardz points not reversed yet.
Currently in the same boat of failed transaction in exact situation like you .
Same mode of payment VDC , same gateway of Unipay.
Not even showing in transaction history that's ridiculous.Luckily i had downloaded receipt of last page .
Have you contacted cc for refund or it came automatically ?because no response from unipay support which I believe is just a BS as no acknowledgement also for complaints.
 
Currently in the same boat of failed transaction in exact situation like you .
Same mode of payment VDC , same gateway of Unipay.
Not even showing in transaction history that's ridiculous.Luckily i had downloaded receipt of last page .
Have you contacted cc for refund or it came automatically ?because no response from unipay support which I believe is just a BS as no acknowledgement also for complaints.
Wait 5 working days. It will automatically refunded
 
Currently in the same boat of failed transaction in exact situation like you .
Same mode of payment VDC , same gateway of Unipay.
Not even showing in transaction history that's ridiculous.Luckily i had downloaded receipt of last page .
Have you contacted cc for refund or it came automatically ?because no response from unipay support which I believe is just a BS as no acknowledgement also for complaints.
No need to do anything. It will come after 5-7 days.
 
No need to do anything. It will come after 5-7 days.
I am kind of getting impatient as today is 7th day from 19th March and 5th working day even if exclude saturday-sunday .SBI is really testing nerves of customers .These bastards should be held accountable for non responding to even emails .I am saying this as i am banking with SBI for more than 17 years now but this kind of shit show is regular since its inception .Any idea how long should i wait ? and when does refund process like in morning or afternoon?
 
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