Premier to Eterna Upgrade

[alphadark7]

I've recently emailed to eterna@bobfinancial.com for upgrading my Premier card to Eterna.
They have asked me to do the process online but since I already hold 1 BOB card, there is no option to apply for 2nd card.

How do I do it? Offline? or with conversions@bobfinancial.com.

Conversions team will send a form to fill and sign but that form has BOB Fees and not LTF

How to proceed?

 

[hashiro7hashiro7 is verified member.]

Sent only ITR ..no salary slip.and card upgrade form on 10 August.. ticket no generated.after that no response.but suddenly today Eterna card delivered..even no dispatch sms.

are your app and website updated with a new card? or it is showing 01-Jan-0001

 

[Harry1]

are your app and website updated with a new card? or it is showing 01-Jan-0001
View attachment 3661

It generally updates properly after few weeks.

 

[Yogi24]

are your app and website updated with a new card? or it is showing 01-Jan-0001
View attachment 3661

Not updated it's same website screen..app profile update showing error .

 

[hashiro7hashiro7 is verified member.]

[UPDATE] - BOB Premier LTF to Eterna PAID

14th July 2022 - Requested for upgrade
22nd July 2022 - Reminder mail #1 to conversion team
29th July 2022 - Reminder mail #2 with escalation team in CC
2nd August 2022 - "We would like to inform you that your request is under reviewing we will revert you shortly after receiving confirmation from higher authorities."
10th August 2022 - Reminder mail #3 with escalation team in CC
17th August 2022 - Reminder mail #4 with escalation team in CC
18th August 2022 - "We have received your request for up-gradation of current card & we would like to inform you that your request is under process."
19th August 2022 - BOB card website - can see a new card number and an SMS came about the payment where the limit was showing 3L which was previously 75k. *assuming they have accepted the request and formal communication and card delivery is pending*

p.s: can anyone confirm that the Eterna CC series start from 4531?

Edit: Documents shared were - Bank Statement and Salary Slip 1L plus, Card Upgrade Form.

Got the formal confirmation today as well.

 

[alphadark7]

View attachment 3768
Got the formal confirmation today as well.

I emailed on 19th July and I've been following up with them ever since, no response yet

 

[hashiro7hashiro7 is verified member.]

UPDATE: PREMIER LTF to ETERNA Paid Card Delivered ✌️

p.s: applied on 14th July and got it on 25th August

 

[ashwinkashwink is verified member.]

UPDATE: PREMIER LTF to ETERNA Paid Card Delivered ✌️

p.s: applied on 14th July and got it on 28th August

Congrats ✌

 

[ltf4ever]

is there any cooling off period before i apply for an upgrade to eterna ltf, from my premier ltf?
my premier will be delivered soon, but i had applied for that card long before i saw on this community that ltf eterna can be requested using itr.

 

[Cryptopsycho]

is there any cooling off period before i apply for an upgrade to eterna ltf, from my premier ltf?
my premier will be delivered soon, but i had applied for that card long before i saw on this community that ltf eterna can be requested using itr.

no cooling period... you can apply anytime after getting premier

 

[sahil624]

UPDATE: PREMIER LTF to ETERNA Paid Card Delivered ✌️

p.s: applied on 14th July and got it on 25th August

Congrats!!
On the other hand. I again got a mail from BoB to wait further as they are getting confirmation from higher authorities 🤦🏼‍♂️
I mailed them on 11th July 2022.

 

[Rahul92]

They denied by request for upgrade from premier to eterna saying at least 2L limit is required !

 

[hashiro7hashiro7 is verified member.]

They denied by request for upgrade from premier to eterna saying at least 2L limit is required !

That won't be a reason as mine my upgrade from 75k and with me holding it for 3 months only. The limit was raised to 3L.
Did you provide the proper salary or ITR documents?

 

[Rahul92]

That won't be a reason as mine my upgrade from 75k and with me holding it for 3 months only. The limit was raised to 3L.
Did you provide the proper salary or ITR documents?

How much ITR did you provided ?

 

[ltf4ever]

which is the most responsive email-id for upgrading to eterna ltf from premier ltf?
is it eterna@ or conversions@?

 

[hashiro7hashiro7 is verified member.]

which is the most responsive email-id for upgrading to eterna ltf from premier ltf?
is it eterna@ or conversions@?

conversions and if they don't reply add the escalation team (escalations@bobfinancial.com).

How much ITR did you provided ?

two months 1L plus salary slip with the bank statement.

 

[Yogi24]

Any idea about billing cycle date change of Eterna card?? I emailed and received reply

NOTE : Please be informed, billing date won't be changed as it is same for all BOB credit card holders.

 

[CMGCMG is verified member.]

Any idea about billing cycle date change of Eterna card?? I emailed and received reply

NOTE : Please be informed, billing date won't be changed as it is same for all BOB credit card holders.

So statement date is 16th for everyone? and due date of 4?

 

[Harry1]

So statement date is 16th for everyone? and due date of 4?

View attachment 3892
View attachment 3893

How did u get it changed? Everyone has 1st as bill date and 20th as due date.

 

[CMGCMG is verified member.]

How did u get it changed? Everyone has 1st as bill date and 20th as due date.

I didn't change anything. It was 16 for the past two statements.

 

[amit]

So statement date is 16th for everyone? and due date of 4?

View attachment 3892
View attachment 3893

bill generation is 1st, due date is 20.