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Premier to Eterna Upgrade

I've recently emailed to eterna@bobfinancial.com for upgrading my Premier card to Eterna.
They have asked me to do the process online but since I already hold 1 BOB card, there is no option to apply for 2nd card.

How do I do it? Offline? or with conversions@bobfinancial.com.

Conversions team will send a form to fill and sign but that form has BOB Fees and not LTF

How to proceed?
 
[UPDATE] - BOB Premier LTF to Eterna PAID

14th July 2022 -
Requested for upgrade
22nd July 2022 - Reminder mail #1 to conversion team
29th July 2022 - Reminder mail #2 with escalation team in CC
2nd August 2022 - "We would like to inform you that your request is under reviewing we will revert you shortly after receiving confirmation from higher authorities."
10th August 2022 - Reminder mail #3 with escalation team in CC
17th August 2022 - Reminder mail #4 with escalation team in CC
18th August 2022 - "We have received your request for up-gradation of current card & we would like to inform you that your request is under process."
19th August 2022 - BOB card website - can see a new card number and an SMS came about the payment where the limit was showing 3L which was previously 75k. *assuming they have accepted the request and formal communication and card delivery is pending*

p.s: can anyone confirm that the Eterna CC series start from 4531?

Edit: Documents shared were - Bank Statement and Salary Slip 1L plus, Card Upgrade Form.

25th August 2022 - CARD DELIVERED
 
Last edited:
[UPDATE] - BOB Premier LTF to Eterna PAID

14th July 2022 -
Requested for upgrade
22nd July 2022 - Reminder mail #1 to conversion team
29th July 2022 - Reminder mail #2 with escalation team in CC
2nd August 2022 - "We would like to inform you that your request is under reviewing we will revert you shortly after receiving confirmation from higher authorities."
10th August 2022 - Reminder mail #3 with escalation team in CC
17th August 2022 - Reminder mail #4 with escalation team in CC
18th August 2022 - "We have received your request for up-gradation of current card & we would like to inform you that your request is under process."
19th August 2022 - BOB card website - can see a new card number and an SMS came about the payment where the limit was showing 3L which was previously 75k. *assuming they have accepted the request and formal communication and card delivery is pending*

p.s: can anyone confirm that the Eterna CC series start from 4531?
yes it's starts from 4531
 
[UPDATE] - BOB Premier LTF to Eterna PAID

14th July 2022 -
Requested for upgrade
22nd July 2022 - Reminder mail #1 to conversion team
29th July 2022 - Reminder mail #2 with escalation team in CC
2nd August 2022 - "We would like to inform you that your request is under reviewing we will revert you shortly after receiving confirmation from higher authorities."
10th August 2022 - Reminder mail #3 with escalation team in CC
17th August 2022 - Reminder mail #4 with escalation team in CC
18th August 2022 - "We have received your request for up-gradation of current card & we would like to inform you that your request is under process."
19th August 2022 - BOB card website - can see a new card number and an SMS came about the payment where the limit was showing 3L which was previously 75k. *assuming they have accepted the request and formal communication and card delivery is pending*

p.s: can anyone confirm that the Eterna CC series start from 4531?
Did u shared itr or any income documents...??? Did u tried to push for LTF
 
[UPDATE] - BOB Premier LTF to Eterna PAID

14th July 2022 -
Requested for upgrade
22nd July 2022 - Reminder mail #1 to conversion team
29th July 2022 - Reminder mail #2 with escalation team in CC
2nd August 2022 - "We would like to inform you that your request is under reviewing we will revert you shortly after receiving confirmation from higher authorities."
10th August 2022 - Reminder mail #3 with escalation team in CC
17th August 2022 - Reminder mail #4 with escalation team in CC
18th August 2022 - "We have received your request for up-gradation of current card & we would like to inform you that your request is under process."
19th August 2022 - BOB card website - can see a new card number and an SMS came about the payment where the limit was showing 3L which was previously 75k. *assuming they have accepted the request and formal communication and card delivery is pending*

p.s: can anyone confirm that the Eterna CC series start from 4531?

Edit: Documents shared were - Bank Statement and Salary Slip 1L plus, Card Upgrade Form.
When did u get Premier?
 
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