My experience.
Good-
1. I find the netbanking is good, you can see fd, ppf , savings account in home page itself.
2. There customer care agent are better than others.
3. They frequently have offers in amazon & fk.
Bad-
1. Spam call, id click the cc page in imoble once, they will call the shit out of me.
2. Dnd don't work, they still call( manager to stop later)
3. Long wait for customer care.
4. Annoying popup in imoble.
5. Agent messup my customer id when created account online. Had to wait 10days to resolve.
This banks have become to big to care about individual customer.