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SBI Unipay: Credit Card Bill Payments Failed - Customers Struggle with Refunds
- Thread starter TechnoFino
- Start date
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- Tags
- sbi unipay
zoom.wale.bhaiya
TF Buzz
Hello 👋 folks,
I tried making CC payments thrice on different occasions with small amounts on SBI UNIPay Portal via HDFC DC for 1% CB however it failed on all the three occasions in last one week. Money gets deducted and refund atleast takes anywhere from 3 to 5 working days. For me SBI Unipay never works & always gets failed. Anyone having similar issues like me, what could be the reason for payment failure? SBI customer service sucks and never gets any reply. Help would be much appreciated on how get it fixed. Thanks
I tried making CC payments thrice on different occasions with small amounts on SBI UNIPay Portal via HDFC DC for 1% CB however it failed on all the three occasions in last one week. Money gets deducted and refund atleast takes anywhere from 3 to 5 working days. For me SBI Unipay never works & always gets failed. Anyone having similar issues like me, what could be the reason for payment failure? SBI customer service sucks and never gets any reply. Help would be much appreciated on how get it fixed. Thanks
My Two transaction failed on 14th August...Smaller amount I got refund on 18th August (rs.686) but the higher amount (rs7686) is not refunded till now..it is already 7days..
How good is customer support at Jio Finance as at least SBI Unipay, I am getting some response over email although it is taking time too long...
what I have thought
1) I will try in small amount of rs.5000 in a lot..
2) If it fails, I will stop for the day...write mails..
3) will do again in next day, if it fails again stop and write mail..
As I think with HDFC in other side, Money can be traced, it may take time but money will ultimately be refunded...
I can tell better after I get refund for my 14th August failure...as till now I have not got any refund
i have 1.13 lacs somewhere in the air from 16th aug, tried sending email to support, no response, then tried sending to merchant sbi email, they forwarded to the same support email and no response. What is the maximum amount of days it took for the refund? 7? 10? or more?
My transaction failed on 14th..still not received
I paid the bill using UNIPAY on 19th Aug and it went through easily in one try. I also received the mail of successful payment from SBI where the mail mentions if any help is needed I am sharing it here so it might help for refund queries.
For any query please write to us at support.unipay@sbi.co.in
For any query please write to us at support.unipay@sbi.co.in
Sbi will refund in 3-5...that is fine but what to do till then. It should be immediate refund if failed and SBI itself is confirming it failed. HDFC cards cannot be paid in parts so had to pay full amount in excess of 3lacs. Now with failed transaction I have to fund such large amount again. I think SBI is making free money by keeping amounts for 3-5days.
How is Jio Finance in terms of failure rates? And what is their TAT for refund on failed transactions?
How is Jio Finance in terms of failure rates? And what is their TAT for refund on failed transactions?
I think it is more than 3-5 days for SBI unipay...as in my case, it is already 7 days
Update: i still didn't receive any response on the email, I did send a follow up email after posting here and now I got the refund for the 16th Aug transaction.
You can make the payment in parts, i paid 1.12 L using Unipay on 15th aug via Indus DC and it went through without any issues but on 16th while paying via HDFC DC, it failed for me.
If you emailed SBI unipay, then dont expect any response. They wont respond even in 1 year.
Wait for 7 business days, most likely you will get refund automatically. If not, then apply for chargeback from your bank, and let them handle it. Generally in 5-6 days they chargeback the amount
6ix9ine
TF Legend
If money deducted then 7-10 working days, welcome to SBI Unipay
Should i complaint or just wait
6ix9ine
TF Legend
If the amount doesn't gets reversed in couple of days then ofcourse, you have to do it.
Got refund after 45 days.
How it went :
i have waited for 15 days after failed transaction.
then I sent email to support email id.
No response.. waited another 15 days. Again replied to my last email.. then the very next day , I received email that refund already processed and gave some date..also they gave refund reference number. But in reality , refund not received.
So I attached bank statement start from unipay debit transaction to till date.. no response received.
Waited another 15 days.. and sent reply to the email id they replied from (support.bbps@sbi.co.in)
Got refund TODAY.. after 45 days from transaction date.
Can I ask for compensation for late refund ??
How it went :
i have waited for 15 days after failed transaction.
then I sent email to support email id.
No response.. waited another 15 days. Again replied to my last email.. then the very next day , I received email that refund already processed and gave some date..also they gave refund reference number. But in reality , refund not received.
So I attached bank statement start from unipay debit transaction to till date.. no response received.
Waited another 15 days.. and sent reply to the email id they replied from (support.bbps@sbi.co.in)
Got refund TODAY.. after 45 days from transaction date.
Can I ask for compensation for late refund ??
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