What 'good experience' y'all are getting with HDFC? 🤔 Is the bar so low?
So overall 10 years
what did you like so much in HDFC ?
It's 10 years for me too, so let me have a shot at it.
But first let me admit that there are things about HDFC that I'm not too happy about, -- like many others. What stood out:
HDFC is the only bank in India that had lost a cheque I'd deposited! The employee accepting the cheque was having a cup of tea and was merrily gossiping with someone over phone! He probably dropped my cheque in the waste basket! I've never deposited a cheque there ever again. -- And we badmouth PSBs !
* Now for some positives:
1. Most importantly for me, basic things usually work at HDFC, unlike at some other large private banks.
2. I have always received helpful service at non-home branches anywhere, -- and this as only a regular SB account holder. This is exemplary professionalism.
In contrast, I've received pitiful service at non-home branches of some other private banks, even as a premium customer!
3. Once I was far away from my hometown when I was supposed to receive my renewed CC. I called them up and explained the situation. They held the card for me, and advised me to put an address change request for my new location (I had another residence there). Accordingly, I submitted a written request at the nearest branch (didn't need to mail it to Chennai). In less than a week my renewed CC was in my hand! I was still only a regular customer back then!
Such exemplary service does remain etched in one's memory.
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