Axis Atlas Axis EDGE MILES partly blocked

[ilovecreditcards]

I hold 40,946 EDGE Miles. However, 15000 are blocked and not available for redemption. Anyone has an idea why this has happened? Attaching a screenshot below

 

[sahilgulati5]

Has anyone received edge miles for any transaction done of late. The last I received edge miles was on 10th July for a transaction done on 8th July.

not yet. we all are waiting!!

 

[Buttman]

This is what chat gpt made for me:-


I selected card issues /pin & then selected misseling

Facts of Complaint

1 I hold an Axis Bank Atlas Card with an EDGE MILES rewards program

2 My account shows a total balance of 5000EDGE MILES

3 Only 500 EDGE MILES are accessible in my Atlas Card bucket for redemption or transfer

4 I cannot access or redeem the remaining 5000 EDGE MILES

5 When attempting to redeem miles I receive error 4549 The transfer program references could not be found for the eligible cards

6 This appears to be a system error in allocating miles to card specific buckets versus a general bucket making most of my earned miles unusable

7 On June 13 2024 I emailed Axis Bank customer service explaining the issue and requesting resolution

8 As of July 21 2024 34 days later the bank has not resolved the issue or provided a satisfactory explanation

9 This violates Axis Bank terms and conditions for the EDGE MILES program as I cannot access or use my legitimately earned rewards

10 The bank failure to promptly resolve this issue indicates poor customer service and support for their credit card products

11 The inaccessibility of earned miles and inability to redeem them as promised could be considered misselling as the product is not functioning as advertised

12 Persistent technical issues with miles allocation and redemption suggest problems with the card maintenance and operation systems

13 Despite multiple attempts to resolve this over the past month I have not received a clear explanation or resolution leaving me without access to my rewards

14 This ongoing issue has caused significant inconvenience preventing use of my earned rewards and eroding trust in the bank credit card services

15 I request immediate resolution of this technical issue full access to redeem all 5000 EDGE MILES and fair compensation for the 35 day inconvenience

Perfect. Will make the necessary edits in this and share with ombudsman. Thank you brother

 

[sharad131]

When will Axes folks wrap their celebration and credit edge miles. Any idea?

 

[faltooAdmi]

This is what chat gpt made for me:-

I selected card issues /pin & then selected misseling

Facts of Complaint

1 I hold an Axis Bank Atlas Card with an EDGE MILES rewards program

2 My account shows a total balance of 5000EDGE MILES

3 Only 500 EDGE MILES are accessible in my Atlas Card bucket for redemption or transfer

4 I cannot access or redeem the remaining 5000 EDGE MILES

5 When attempting to redeem miles I receive error 4549 The transfer program references could not be found for the eligible cards

6 This appears to be a system error in allocating miles to card specific buckets versus a general bucket making most of my earned miles unusable

7 On June 13 2024 I emailed Axis Bank customer service explaining the issue and requesting resolution

8 As of July 21 2024 34 days later the bank has not resolved the issue or provided a satisfactory explanation

9 This violates Axis Bank terms and conditions for the EDGE MILES program as I cannot access or use my legitimately earned rewards

10 The bank failure to promptly resolve this issue indicates poor customer service and support for their credit card products

11 The inaccessibility of earned miles and inability to redeem them as promised could be considered misselling as the product is not functioning as advertised

12 Persistent technical issues with miles allocation and redemption suggest problems with the card maintenance and operation systems

13 Despite multiple attempts to resolve this over the past month I have not received a clear explanation or resolution leaving me without access to my rewards

14 This ongoing issue has caused significant inconvenience preventing use of my earned rewards and eroding trust in the bank credit card services

15 I request immediate resolution of this technical issue full access to redeem all 5000 EDGE MILES and fair compensation for the 35 day inconvenience

Let us know if you hear anything from rbi. Seems like they are also very slow just like axis

 

[sharad131]

Let us know if you hear anything from rbi. Seems like they are also very slow just like axis

RBI is useless. I raised complained against axis 2 months back.....still pending

 

[Buttman]

RBI is useless. I raised complained against axis 2 months back.....still pending

Then wt are we supposed to do?

 

[SoN!c]

I was facing a similar issue. It was showing me 65k points as balance, but when I was trying to redeem, was only shown some 420 magnus burgundy points. The steps it took to redeem the whole balance are as follows:
1. Redeem all the points that are shown for me it was 420. the slider was not bringing the points balance down to 0, so I put a large number in the Accor points section (the axis points redemption amount is not editable). Then it automatically changed the axis points to the maximum possible redeemable amount to make the balance zero.
2. Immediately after confirming the previous transaction, went to transfer section again and this time was able to see the whole balance of 65k. Reedemed everything at one go.

 

[sharad131]

Did anyone got points after July 10th?

 

[sahilgulati5]

Not

Did anyone got points after July 10th?

Not yet. We all axis fans are waiting..

 

[ak1423]

I was facing a similar issue. It was showing me 65k points as balance, but when I was trying to redeem, was only shown some 420 magnus burgundy points. The steps it took to redeem the whole balance are as follows:
1. Redeem all the points that are shown for me it was 420. the slider was not bringing the points balance down to 0, so I put a large number in the Accor points section (the axis points redemption amount is not editable). Then it automatically changed the axis points to the maximum possible redeemable amount to make the balance zero.
2. Immediately after confirming the previous transaction, went to transfer section again and this time was able to see the whole balance of 65k. Reedemed everything at one go.

Didn't work for me

 

[jamesdolan]

They credited my missing 3x miles from may

 

[navonline7]

Does booking hotels on www.treebo.com fetch 5x edge miles or regular edge miles? I'm assuming Treebo is not considered as an aggregator like makemytrip, goibibo, etc.

Sorry for going off topic.

 

[sahilgulati5]

Does booking hotels on www.treebo.com fetch 5x edge miles or regular edge miles? I'm assuming Treebo is not considered as an aggregator like makemytrip, goibibo, etc.

Sorry for going off topic.

no .. u should get regular miles only. Check for MCC once.. IF the MCC is of Direct Hotel, Airlines then u should get 5X

 

[Anupama_Jha]

Update everyone, the locked miles are now credited to Atlas card bucket and are usable.
Transfer and let me know.

@drsel
@Buttman
@chasni

 

[agnir]

Resolved for me check your travel edge

 

[sid16]

Transferred all miles to Accor. Chapter closed.

 

[sharad131]

Still waiting for normal miles for all transactions done after July 10th :-((

 

[Wealth is my birth right!]

Transferred all miles to Accor. Chapter closed.

Card closing or what?

 

[drsel]

Card closing or what?

He means the complaint is closed and resolved

 

[sid16]

Card closing or what?

Currently not using it. Not as rewarding as Magnus for Burgundy. No reward acceleration program. No longer gives points on advance taxes. Milestones no longer worth it. Not immediately, but might close it some time later.