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#BHIMPeAsliFaydaHai - BHIM app offers for UPI and RuPay Credit Card UPI

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CosmicCat said:
True that. In a span of one month, I've written them four emails. None of them were answered. Not even an acknowledgement email.

Also, today, I called them up on 1800-120-1740, and there was no way to reach out to a human agent!

First the IVR asked me to enter the 12-digit long transaction number of the failed transaction, then an automated complaint was raised against that transaction.

Then I had to call them up again and had to enter the complaint number in the IVR. Waited for 10 minutes, wherein it was shuffling between a good soothing music and a computer voice saying "All our executives are busy attending other customers. You may continue to hold or call us after some time."

Then all of a sudden, I hear a mobile number's caller tune (The prrr..prrr... one) followed by the classic message saying, "The number you're trying to reach is currently busy. Please try again after some time" in Marathi! (It was for routed to a mobile number instead of a landline, for sure.)

I was like, "Bruh, have I contacted a freaking customer support or a Flipkart delivery wale bhaiya?!"

Moreover, today, I experienced many glitches in the BHIM app, leading to failed transactions (Weren't bank-specific, but rather app/client-specific errors), and the app wouldn't even redirect back to the main app! The app is really buggy at times, and I can understand why.
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My update is No update
 

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CosmicCat said:
No updates to my grievance on National Consumer Helpline either. Please keep us updated with the latest status.
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CosmicCat said:
I already received ₹100 cashback each for the first three RuPay credit card UPI transactions. However, for the fourth one, it was stuck for a while at the cashback popup after the payment confirmation, followed by greeting me with the message "Better luck next time."

View attachment 42399

But when I checked in transaction history, I noticed that the ₹30 cashback payment has failed.
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As per their FAQ page, if the cashback has failed, it would be retried within 3 days.

Has anybody else experienced it? If so, did they retry cashback issuance automatically? Or you had to raise a complaint?
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My dad did a transaction using BHIM just now, and got the same issue for the ₹30 cashback (Coincidentally, it was his 4th transaction of this month as well).

Sometimes I think yeh log jaan boojhkar karte hain aisa. Chalo khair, koi na. Jai BHIM!
 
abhiver said:
They are worse than Zomato and Swiggy customer support
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At least reply toh aata hai unka, and they they are helpful at times.

But NPCI ne toh BHIM ke customer support pe chindi sa bhi kharcha nahi kiya. 𝕏 pe jo reply aate hain BHIM se, woh bhi seem automated.
 
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CosmicCat said:
So, I did an evil thing. Registered a grievance against NPCI in National Consumer Helpline portal for the failed cashback.💀
Let's see ab BHIM wale reply karte hain ki nahi.
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They closed my complaint on National Consumer Helpline portal with the following remark:
"Madam/Dear Sir, The given below issue is not related to NPCI. Please take up with your service provider."

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Bhai, app NPCI ka, complaint bhi NPCI ki, toh service provider bhi NPCI hi hua na. 🙄

Yaar mujhe bhi chahiye woh jo yeh log foonkte hai.
 
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panchabhut said:
since the cashback is funded by Govt budgetary support, you can as well register a complaint on PG-portal against Min of Finance.
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Kuch bhi. 🤣🤣 NPCI is profitable company and private company. Usko govt se funds lene ki kya jarurt hai.

All offers funded by NPCI.

SBI, ICICI, HDFC, HSBC, Axis bank, Citi Bank, Amazon, Walmart jaisi bade bade banks and US based companies NPCI ko owned karte hai.
 
CosmicCat said:
Nahi hota re-send. Ab tak jitno se poocha, kisi ka nahi hua. Mere khud 7 working days ho chuke fail hue, ab tak re-issue nahi hua.
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Acha, NPCI k pas actually proper koi team hai he nahi yeh sab ko handle karne k liye aur na NPCI ka kam hai offers dena.

Bas apna market share increase karne k liye mazburi me karna par raha hai.

Twitter pe tweet karo NPCI ko, shayad wohi se koi baat bane.
 
Abhishek012 said:
Kuch bhi. 🤣🤣 NPCI is profitable company and private company. Usko govt se funds lene ki kya jarurt hai.

All offers funded by NPCI.

SBI, ICICI, HDFC, HSBC, Axis bank, Citi Bank, Amazon, Walmart jaisi bade bade banks and US based companies NPCI ko owned karte hai.
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For past several years, incl this year, the Central Govt budget provides specific outlay as fiancial support for BHIM-UPI transactions., you mean the finance minister is giving false statement in the parliament?
 
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