• Hey there! Welcome to TFC! View fewer ads on the website just by signing up on TF Community.

BOB Premier - VKYC done but Customer Care says that it is not done

Apply For Lifetime Free IDFC First Credit Card
alphadark7

alphadark7

TF Premier
TF Family
Moderator
VIP Lounge
Moderator Verified User
I applied for LTF BOB Premier card online and completed the VKYC but customer care is saying VKYC is pending and there is no update after that.
I have tried mailing them multiple times, everytime they say that VKYC is not done and don't reply anything else.
What to do?
 
Apply For LTF AU LIT Credit Card
Sort by date Sort by votes
alphadark7 said:
I got 1 rejection email and for another application, status is pending
Click to expand...
What was the reason for rejection ? After fetching the cibil and verifying documents which I am sure must be proper, what could be the possible cause of rejection ?

My vkyc was also done last week but system says pending , just like everyone else’s. Cibil received 1 hard enquiry for 50k. Let’s see what happens.
 
Upvote 0 Downvote
dhshankar said:
Ok, but It’s not done in my case .. In the initial response from crm , they have mentioned that field verification report pending , but later they had mentioned that nothing pending except final decision
Click to expand...
Field verification basically means your BGV (background verification) which bank does either by themselves or through any third party vendors and they may visit your residence/work address if they feel so. So this is not in our (customer) hand actually. Once this report is submitted to the central team, the application would be taken forward for further/final processing considering all other required factors.
 
Upvote 0 Downvote
prc1990 said:
Field verification basically means your BGV (background verification) which bank does either by themselves or through any third party vendors and they may visit your residence/work address if they feel so. So this is not in our (customer) hand actually. Once this report is submitted to the central team, the application would be taken forward for further/final processing considering all other required factors.
Click to expand...
Yes, Field verification reports are not in our hand.. But, I'm not quite sure how bank mentioned that my application was pending for field report in the initial response and later mentioned "final decision pending" without field report (as nobody visited my office/residence)
 
Upvote 0 Downvote
dhshankar said:
Yes, Field verification reports are not in our hand.. But, I'm not quite sure how bank mentioned that my application was pending for field report in the initial response and later mentioned "final decision pending" without field report (as nobody visited my office/residence)
Click to expand...
As I told you visiting you in person is bank's choice if they feel so, otherwise they have their own networks to do so.
 
Upvote 0 Downvote
BMR said:
What was the reason for rejection ? After fetching the cibil and verifying documents which I am sure must be proper, what could be the possible cause of rejection ?

My vkyc was also done last week but system says pending , just like everyone else’s. Cibil received 1 hard enquiry for 50k. Let’s see what happens.
Click to expand...
No idea
I applied C2C with 8 lakhs limit, VKYC done, IPV done and then they say rejected
 
  • Wow
Reactions: BMR
Upvote 0 Downvote
11 Jul applied online for premier.
13 Jul - Vkyc completed.

System still shows vkyc pending.

How long will it take for the status to change and for things to move forward ?
 
Upvote 0 Downvote
I asked them if I can request for eterna now, but they said you will have to email for canceling your existing application first...and then 3-4 days after cancellation, you can reapply for eterna. But this is too much of a risk, if they deny eterna later. So I guess the sensible option is to come on-board and then keep trying for upgrade.
 
Upvote 0 Downvote
You must log in or register to reply here.

Similar threads

Itachi_Uchiha
  • Question Question
BoB premier query
2
Replies
22
Views
1K
gobsy
G
haroldh
  • Question Question
Airtel Axis Bank credit Card VKYC done, but application still under review
2
Replies
31
Views
4K
Card_Crafter
C
S
  • Question Question
BOB Premier Credit Card charges mentioned in letter and email
2
Replies
29
Views
2K
vn_1
V
N
  • Question Question
AU Bank Vkyc done but now bank is sending me that Vkyc pending
2
Replies
20
Views
3K
AsB
AsB
Back
Top