citibank priority world debit card - lounge guest access

[ltf4ever]

1. anybody having experience with the complimentary guest lounge access of citibank priority world debit card? we get this through loungekey.

2. how is the acceptance compared to pp, df and diners black?

3. also, the offer ends on 31dec2022. does it get renewed automatically every year?

4. with axis taking over citi business in india, will we get new axis equivalent cards issued, if the merger gets completed before card expiry (they say it would be complete mid 2023)?

i am mainly interested because of the guest access on this card.

 

[ltf4ever]

anyone?

 

[thanix]

I have used it probably before COVID. You can find the list of lounges in lounge key website that Citi Bank lists.

No issues in metro airports. It gets auto renewed each year.

No idea about Axis takeover and what equivalent debit card will be given for priority world debit card.

 

[ltf4ever]

I have used it probably before COVID. You can find the list of lounges in lounge key website that Citi Bank lists.

No issues in metro airports. It gets auto renewed each year.

No idea about Axis takeover and what equivalent debit card will be given for priority world debit card.

thanks!

loungekey states that there are 8 international visits (including guest visit).
how many domestic visits are there? are guest visits also allowed on domestic?

i tried contacting citibank but they are not responding.

 

[RajBlr]

thanks!

loungekey states that there are 8 international visits (including guest visit).
how many domestic visits are there? are guest visits also allowed on domestic?

i tried contacting citibank but they are not responding.

Domestic should be Unlimited as nothing mentioned, but list of Airports are given

Citi Priority Banking Privileges and Offers | Citi India

Citi Priority offers lifestyle and banking privileges including travel, entertainment, dining, and more. Know more about the financial services offered at Citi.

www.online.citibank.co.in

Another document of Citi shows Unlimited with Family(but doesn't state clearly for the Guest access, so you can try and see only)

https://www.online.citibank.co.in/products-services/banking/citi-priority/cp-benefits-valuation.pdf

 

[ltf4ever]

Domestic should be Unlimited as nothing mentioned, but list of Airports are given

Citi Priority Banking Privileges and Offers | Citi India

Citi Priority offers lifestyle and banking privileges including travel, entertainment, dining, and more. Know more about the financial services offered at Citi.

www.online.citibank.co.in

Another document of Citi shows Unlimited with Family(but doesn't state clearly for the Guest access, so you can try and see only)

https://www.online.citibank.co.in/products-services/banking/citi-priority/cp-benefits-valuation.pdf

View attachment 8414

thanks a lot!

any idea how to use the access for family? as for credit cards, i know they can be swiped at a lounge only once per day. so will this debit card be swiped multiple times at the reception if i take my family with me?

 

[RajBlr]

thanks a lot!

any idea how to use the access for family? as for credit cards, i know they can be swiped at a lounge only once per day. so will this debit card be swiped multiple times at the reception if i take my family with me?

Haven't tried as I use Ccards.

But per the 1st link I shared they validate with Rs.25 for domestic is what it says.

 

[ltf4ever]

UPDATE:

though in the screenshots above, they have mentioned guest access also available, the folks at reception (mumbai T2) confirmed that guest access is NOT there on this card. when they added +1 to number of visitors, the 2nd visit was shown as chargeable at 1500 rupees, while 1 visit was chargeable at 25 rupees (mastercard).

I don't know if they would have refunded 1500 later but i did not want to take the risk, and used my other card.

should i have mentioned loungekey membership? i think that is only for international access.

 

[ltf4ever]

UPDATE 2:

upon escalation, the useless team at citibank sends me t&c for international lounge access, whereas i had specifically mentioned the domestic issue.

 

[ltf4ever]

UPDATE 3:

their customer care has shared this over the email. that guest access is not free for this card.

 

[RajBlr]

UPDATE 3:

their customer care has shared this over the email. that guest access is not free for this card.
View attachment 8793

Beautiful, so after charging and on your dispute now Customer care is answering with their side if documents.

Have you shared the Doc which listed in their own website that unlimited for family it said for domestic?

 

[ltf4ever]

Beautiful, so after charging and on your dispute now Customer care is answering with their side if documents.

Have you shared the Doc which listed in their own website that unlimited for family it said for domestic?

if anyone has pno email id then please share.

they reply from the donotreply email ids. every ticket i raise, it is through their form on website which does not take url or attachments as input. so i am not able to share your link with them for reference.

 

[RajBlr]

if anyone has pno email id then please share.

they reply from the donotreply email ids. every ticket i raise, it is through their form on website which does not take url or attachments as input. so i am not able to share your link with them for reference.

It is there citi site

https://www.online.citibank.co.in/p...IQFnoECBsQAQ&usg=AOvVaw0zkON6QXoFinlP8RWso_F6

 

[ltf4ever]

It is there citi site

https://www.online.citibank.co.in/p...IQFnoECBsQAQ&usg=AOvVaw0zkON6QXoFinlP8RWso_F6

thanks!
done, sent to both pno and ceo.
let's see what happens.
i think they are just killing time till Axis takes over these grievances.

 

[ltf4ever]

Beautiful, so after charging and on your dispute now Customer care is answering with their side if documents.

Have you shared the Doc which listed in their own website that unlimited for family it said for domestic?

I shared the docs and screenshots of their website, and got an email from their team today, stating that there is no guest access!
also, they thanked me for bringing the website error to their notice and they will work towards correcting it, but they also said that they cannot give any timeframe during which they will correct it 🤦‍♂️

 

[RajBlr]

I shared the docs and screenshots of their website, and got an email from their team today, stating that there is no guest access!
also, they thanked me for bringing the website error to their notice and they will work towards correcting it, but they also said that they cannot give any timeframe during which they will correct it 🤦‍♂️

CITI NEVER SLEEPS is their Tagline

Oops.... CITI SLEPT HERE 🤣