DCB HDFC Addon number different from Primary

[vishp]

Hi everyone,

I received my HDFC DCB Metal Addon today. To my surprise, it has different card no. compared to my primary.

1. I can see the addon card while setting up card controls or changing pin in mycards app. When I changed card limit or set pin, I got a mail saying addon card no. XXXX changed. But they mention primary card no. over there in place of XXXX.
2. I don't see addon on Netbanking, when i click on addon controls. I can add addon card separately on Netbanking tho.
3. I also checked the OTP. The OTP came on the addon mobile number!

@Ankit Goyal also received a different card number for his addon.

1. Does anyone know about this change from HDFC? This is a big change in their card policy.
2. Since my Primary Card is FYF, would the addon too remain FYF?
3. Since card nos. are different, would the spending milestones of addon be counted on Primary?

I have mailed HDFC about this. Meanwhile would be helpful if forum experts can share any info on this.

 

[vishp]

How? When I do online transaction using add-on DCB it says OTP sent to registered mobile number but no last digits of mobile number is shown, tried on smartbuy & Amazon add-on DCB OTP not coming anywhere. Please guide what to do

How did you get the DCB addon? Was it through netbanking? Or physical form?? Are you sure the mobile number is correct on addon card?? My brother is using my DCB addon from last 1 week. All the OTPs are coming to him.

 

[suneelkumar206@]

How did you get the DCB addon? Was it through netbanking? Or physical form?? Are you sure the mobile number is correct on addon card?? My brother is using my DCB addon from last 1 week. All the OTPs are coming to him

Through net banking. Using other persons customer ID

 

[AllThatStuff]

Nope add-on card with different number is useless. No OTP no Rupay using add-on mobile number

Ok, got your point !!
But why did you down-vote/dislike my comment…above???

 

[suneelkumar206@]

Ok, got your point !!
But why did you down-vote/dislike my comment…above???

It was me saying that it didn't work 👎

 

[elite34700]

For infinia this worked : First reissued new addon to existing addon member then called CC and got the old one cancelled. Received nee addon with different number . This won’t work if all three addons are issued. Alternatively call CC have addons cancelled and then reissue.

 

[AllThatStuff]

It was me saying that it didn't work 👎

It doesn't work like that bro !!
Thumbs down means....a negative remark for me.
If you had to say it didn't work....JUST WRITE IT DOWN !!!

 

[D₹V]

Thumbs down means....a negative remark for me.

Should not even be a concern.

On social media, everyone have right to react whatever they want.

Peace 🕊️

 

[Deleted member 9785]

Yes. I too couldn't add. But go to card controls in mycards app. You ll see the addon in drop-down.

mobile app or desktop site?

 

[AllThatStuff]

Should not even be a concern.

On social media, everyone have right to react whatever they want.

Peace 🕊️

My main concern was the mismatch b/w his intentions & action !

 

[dpscsela]

I received the DCB metal add on card recently with different card number from Primary card. However the OTP is being received on primary card's mobile number. Contacted customer care and they told me to write a letter (physical letter and not email) to card division in Chennai to update the mobile number for add on card. I will try this to see if it works.

 

[DDYYMM]

The amount of plastic, paper, fuel and time that is going to get spent in people cancelling their existing add-ons and requesting for new ones in the hope of getting a different CC number is disturbing. People will always look out for themselves at the cost of everything/everyone else but at least HDFC should have foreseen this and been clear in their communications and policies. They should have said something like existing add-on holders will not get new CC number until their next renewal, even if it is years from now, and cancellation and re-issuing of add-on cards won't be tolerated.

Why do you think they have started issuing add-on cards with different numbers. It is Rbi directive

 

[NinjaHatori]

Update:
OTP is not coming on add-on member mobile number. Infact using card details of add-on member OTP is not coming either on primary or add-on person mobile. Such a useless thing 😔

Weird. For me, same number add on comes to primary and different number add on is coming to the RMN of add on holder.

 

[Pravas]

Has anyone checked that with different addon card number, one can buy 2X Amazon gv or pay vouchers from gyftr with bonus points?

If that is true then only it makes sense to go with the hassle to cancel and reapply addon

 

[sm9811911]

Has anyone checked that with different addon card number, one can buy 2X Amazon gv or pay vouchers from gyftr with bonus points?

If that is true then only it makes sense to go with the hassle to cancel and reapply addon

People are already doing that. But there will be associated risk.

 

[JimCarrey]

For infinia this worked : First reissued new addon to existing addon member then called CC and got the old one cancelled. Received nee addon with different number . This won’t work if all three addons are issued. Alternatively call CC have addons cancelled and then reissue.

New priority pass card issued for the new addon?
And does the PP has a different no?

 

[sxchzy]

yes

New priority pass card issued for the new addon?
And does the PP has a different no?

+
+
+

 

[parasf]

Can someone please confirm if the add on cards, that have a different number from the primary card, have a different Smartbuy limit?
That is an Infinia credit card could earn upto 15K accelerated reward points via Smartbuy per month. With an add on (with different number), is it still the same limit or increased?
Also, are people now able to buy 50K Amazon pay vouchers rather than the 25K per month limit?

I think
Amazon pay voucher limit is 20k
Amazon shopping voucher limit is 20k

Not 50k

 

[JimCarrey]

For infinia this worked : First reissued new addon to existing addon member then called CC and got the old one cancelled. Received nee addon with different number . This won’t work if all three addons are issued. Alternatively call CC have addons cancelled and then reissue.

Could not reissue new infinia addon on an existing linked account.
Getting error: "REQUEST CANNOT BE PROCESSED AS RECORD ALREADY EXISTS AT VISA END"

Called CC and requested to cancel the addon. Can see the addon gone from netbanking. However still getting the same error.
Maybe there's some backend processing for which I might have to wait. CC had said card will be cancelled within 7 days.

However if anybody has any idea, please do update. Basically just want to know after addon cancellation, how long did it take to request a new addon using the same customerid for addon?


@sxchzy

 

[elite34700]

Could not reissue new infinia addon on an existing linked account.
Getting error: "REQUEST CANNOT BE PROCESSED AS RECORD ALREADY EXISTS AT VISA END"

Called CC and requested to cancel the addon. Can see the addon gone from netbanking. However still getting the same error.
Maybe there's some backend processing for which I might have to wait. CC had said card will be cancelled within 7 days.

However if anybody has any idea, please do update. Basically just want to know after addon cancellation, how long did it take to request a new addon using the same customerid for addon?


@sxchzy

7 days max. If it’s failing through NB, try through app.

 

[JimCarrey]

7 days max. If it’s failing through NB, try through app.

Mobile App:


I am just wondering how are others doing so fast. Same cust id multiple addons. Cancel addon and re-issue a new one.