DCB HDFC Addon number different from Primary

[vishp]

Hi everyone,

I received my HDFC DCB Metal Addon today. To my surprise, it has different card no. compared to my primary.

1. I can see the addon card while setting up card controls or changing pin in mycards app. When I changed card limit or set pin, I got a mail saying addon card no. XXXX changed. But they mention primary card no. over there in place of XXXX.
2. I don't see addon on Netbanking, when i click on addon controls. I can add addon card separately on Netbanking tho.
3. I also checked the OTP. The OTP came on the addon mobile number!

@Ankit Goyal also received a different card number for his addon.

1. Does anyone know about this change from HDFC? This is a big change in their card policy.
2. Since my Primary Card is FYF, would the addon too remain FYF?
3. Since card nos. are different, would the spending milestones of addon be counted on Primary?

I have mailed HDFC about this. Meanwhile would be helpful if forum experts can share any info on this.

 

[DDYYMM]

7 days max. If it’s failing through NB, try through app.

After 7 days you were able to apply through app?

 

[elite34700]

After 7 days you were able to apply through app?

I was able to even though there was an existing addon.

 

[elite34700]

Mobile App:


I am just wondering how are others doing so fast. Same cust id multiple addons. Cancel addon and re-issue a new one.

Try the same name without the first name or the last name or just with the initial it should work.

 

[JimCarrey]

Try the same name without the first name or the last name or just with the initial it should work.

You won't believe me, but I am giving a totally different name
If it was "John Doe", I am giving "George Doe"

Surname's same of course. My guess is the mobile app is just giving the same error as desktop, just the desktop has a customisation from the web end.

I am highly unsure if anybody currently is able to just cancel old addon and request a new one with the same customer id within a day or two. Will love if somebody who has really done it in last 1 or 2 day can confirm

 

[elite34700]

Do you already have 3 addons issued ? I don’t think so. Hmmm strange, either they patched the loophole or it’s just bad luck.

You won't believe me, but I am giving a totally different name
If it was "John Doe", I am giving "George Doe"

Surname's same of course. My guess is the mobile app is just giving the same error as desktop, just the desktop has a customisation from the web end.

I am highly unsure if anybody currently is able to just cancel old addon and request a new one with the same customer id within a day or two. Will love if somebody who has really done it in last 1 or 2 day can confirm

 

[NinjaHatori]

You won't believe me, but I am giving a totally different name
If it was "John Doe", I am giving "George Doe"

Surname's same of course. My guess is the mobile app is just giving the same error as desktop, just the desktop has a customisation from the web end.

I am highly unsure if anybody currently is able to just cancel old addon and request a new one with the same customer id within a day or two. Will love if somebody who has really done it in last 1 or 2 day can confirm

Lmao. I've had 2 active addons on the same customer id. Weird that doesn't work for you

 

[JimCarrey]

Lmao. I've had 2 active addons on the same customer id. Weird that doesn't work for you

Bro your infinia on Visa? Since seems the blockage is from Visa's end

 

[NinjaHatori]

Bro your infinia on Visa? Since seems the blockage is from Visa's end

Yep. Visa network.

 

[sxchzy]

i didnt cancel and re apply i directly re applied

 

[JimCarrey]

i didnt cancel and re apply i directly re applied

I had tried before cancelling, didn't work. Maybe some changes done by HDFC to prevent misuse.

 

[sxchzy]

it worked for me

 

[Sriim]

Lmao. I've had 2 active addons on the same customer id. Weird that doesn't work for you

Same customer ID and same relationship? Or same customer ID and different relationship?

 

[NinjaHatori]

Same customer ID and same relationship? Or same customer ID and different relationship?

Don't exactly remember. I guess relationship chosen was different

 

[NinjaHatori]

Anyone able to buy voucher from Smartbuy ? Tried for apay rn, gives error message

 

[D₹V]

Anyone able to buy voucher from Smartbuy ? Tried for apay rn, gives error message

Because they blocked you

 

[NinjaHatori]

Because they blocked you

Kyu bhai 😂😂

 

[NinjaHatori]

@JimCarrey @sxchzy @S S V Are you guys able to buy Apay vouchers ? I am unable to buy. Doesn't go to payment page. Other voucher purchase go to payment OTP page atleast. it just keeps failing. I have bought 4k Apay voucher so not sure, AFAIK, the limit is 20k per month right ?

 

[bsc0008]

Received a card with different number than the primary one. Able to set the pin from add-on user's netbanking login, but card not showing in mobile app. Tried purchasing Apay voucher in gyftr & it's proceeding to OTP page and OTP received in add-on's mobile number.

I applied for a Regalia Gold add-on 2 days back. Will confirm whether getting different number once receiving the card.

 

[NinjaHatori]

Received a card with different number than the primary one. Able to set the pin from add-on user's netbanking login, but card not showing in mobile app. Tried purchasing Apay voucher in gyftr & it's proceeding to OTP page and OTP received in add-on's mobile number.

Okay thanks. Will try again tomorrow. This issue has been since yesterday

 

[NinjaHatori]

Received a card with different number than the primary one. Able to set the pin from add-on user's netbanking login, but card not showing in mobile app. Tried purchasing Apay voucher in gyftr & it's proceeding to OTP page and OTP received in add-on's mobile number.

The different number add on doesn't show up on the addon netbanking. How do you even see it?