HDFC Max upgrade case

[kuchbhi]

Okay so in short
I tried to upgrade my account to savings max online but failed zillion of times
Visited Branch : Staff too much self obsessed and daydreaming, so he said, "Do it yourself online"!
Complained online(LEVEL-1) again they said to visit branch!
Finally reached out PNO quoted all of this!
Furthermore, as appropriate restitution for the undue mental harassment, repeated inconvenience, and systemic neglect I have endured, I requested compensation of INR 20,000.
Call came from branch strictly said them to send some person home for upgrade! He will be visiting overmorrow!
So what should be my next step to get closer to compensation since I don't want to close the case as it is, at least, not because of their system(s) failure!

@sjmajumder

 

[Ram1]

This is a very interesting case!
you should definitely file and keep me updated!!
Even I have some business with bob want to post will do it ASAP!

First I have to get that eterna credit card without any issue then i will think about the complaints

 

[Ram1]

How many times you complained?
How many times you visited branch?
How.much total delay in the upgrade?
Any financial loss?

For starter review this sir 😅

If complaining to RBI and getting compensation as money is the thing . Then I should be the front liner for filing RBI complaint on BOB lol
1.They delayed account opening for 15days
2. Changed my account variant to masterstroke without my consent
3. Made me visit branch 5 times despite having premium account. Which made a lot inconvenience
4. Promised credit card getting delayed due to employee absence
5. Kit not getting dispatched
6. Mobile banking, internet banking options not working due to their glitch

So in this regard, I should demand 1LAKH From BOB🤣
What say @SSV @fradela

 

[kuchbhi]

How many times you complained?
Once on email LEVEL 1 and then to PNO

How many times you visited branch?
single time

How.much total delay in the upgrade?
from 31 oct or 1nov till now

Any financial loss?
no financial loss but their branch people are not so helpful

 

[sjmajumder]

it would also have been a lil bit more solid if i would have escalated it to RBI just after first complaint whose ans was visit branch, am I right?
doing to pno was mistake!???

No I don't get you here. What's wrong in saying visit branch? There can be minor issues for which one needs to visit branch once in a while. Account upgrade is not a daily activity like money transfer.

 

[sjmajumder]

How many times you complained?
Once on email LEVEL 1 and then to PNO

How many times you visited branch?
single time

How.much total delay in the upgrade?
from 31 oct or 1nov till now

Any financial loss?
no financial loss but their branch people are not so helpful

I don't think RBIO will give any compensation in this case. But you are free to try.

 

[kuchbhi]

No I don't get you here. What's wrong in saying visit branch? There can be minor issues for which one needs to visit branch once in a while. Account upgrade is not a daily activity like money transfer.

But I already visited branch before but they didn't upgrade then I complained over email they said visit branch like how many times should I go!

 

[kuchbhi]

I don't think RBIO will give any compensation in this case. But you are free to try.

okay thanks for the reply btw

 

[kuchbhi]

I don't think RBIO will give any compensation in this case. But you are free to try.

Once I even visited branch and one employee said straightforwardly you'll get no benefit on upgrading and didn't upgrade : same branch
but ya that was 2-3 yrs back

 

[sjmajumder]

For starter review this sir 😅

5 times is harassment.

I am not aware of Bob products. So Masterstroke is upgrade? Did you incur any financial loss like NMC? Did you ask for reverting to old type? What was their response?

Why did they delay account opening? What was the explanation by BM?

This specific employee not available is a known issue of Nationalised banks.

Overall you do have a case and you should pursue it.

 

[sjmajumder]

But I already visited branch before but they didn't upgrade then I complained over email they said visit branch like how many times should I go!

When they didn't upgrade in branch, did you escalate to BM? Action is required from your side as well. Like when you didn't get favorable response from Level 1 customer care you escalated to PNO and he addressed the issue.

 

[kuchbhi]

When they didn't upgrade in branch, did you escalate to BM? Action is required from your side as well. Like when you didn't get favorable response from Level 1 customer care you escalated to PNO and he addressed the issue.

yeah I did not go through BM!