need help with tata neu infinity card (solved)

[silly_putty]

i received my tata neu infinity card on 28th march and made quite a few transactions on it on both tata brands and non-tata brands and all of those are shown as unbilled in my cards statement. No statement is available there.

But on the app i can see dues of Rs 4204 without any statement and only posted neu coins for tata brand transactions on the app. So, i decided to check on IVR, where my dues were Rs 2021! I continued to talk to an executive but to my surprise, they just put my call on hold and hung up. I gave up on the third attempt and now dont know what to do.

I even faced problems in the IVR, as it didn't recognize the last 4 digits on my card and asks me to enter entire number to get transaction PIN. When i somehow managed to get an OTP, it simply rejected it and hung up, went to my nearest ATM and the situation was no different and ended up spending Rs 50 talking to automated call. Finally, threatened the customer rep to do it for free else I would not activate the card.

Edit: solved, hdfc bank provided written guarantee for no charges and all my transactions were clubbed with may month statement.

 

[Wealth is my birth right!]

View attachment 14056View attachment 14057
i received my tata neu infinity card on 28th march and made quite a few transactions on it on both tata brands and non-tata brands and all of those are shown as unbilled in my cards statement. No statement is available there.

But on the app i can see dues of Rs 4204 without any statement and only posted neu coins for tata brand transactions on the app. So, i decided to check on IVR, where my dues were Rs 2021! I continued to talk to an executive but to my surprise, they just put my call on hold and hung up. I gave up on the third attempt and now dont know what to do.

I even faced problems in the IVR, as it didn't recognize the last 4 digits on my card and asks me to enter entire number to get transaction PIN. When i somehow managed to get an OTP, it simply rejected it and hung up, went to my nearest ATM and the situation was no different and ended up spending Rs 50 talking to automated call. Finally, threatened the customer rep to do it for free else I would not activate the card.

No
Without statement it won’t show due amount and once u pay it will show zero
App bug i guess

 

[silly_putty]

No
Without statement it won’t show due amount and once u pay it will show zero
App bug i guess

Thanks for replying, But i haven't received statement even on email. My cards shows all the transaction as unbilled and ivr and app show different due amount.

 

[Wealth is my birth right!]

Thanks for replying, But i haven't received statement even on email. My cards shows all the transaction as unbilled and ivr and app show different due amount.

Hope hdfc mixed other card
Do u hold any other?

 

[silly_putty]

Hope hdfc mixed other card
Do u hold any other?

Millennia, but its billing date is 21st of every month.

 

[Wealth is my birth right!]

Millennia, but its billing date is 21st of every month.

Try to sort it somehow they should not report any wrong due date payments miss

 

[silly_putty]

Try to sort it somehow they should not report any wrong due date payments miss

Thats my main concern, can you share email id of priority redressal?

 

[Wealth is my birth right!]

Thats my main concern, can you share email id of priority redressal?

Grievance.Redressalcc@hdfcbank.com

 

[silly_putty]

Grievance.Redressalcc@hdfcbank.com

Thanks alot!

 

[silly_putty]

Grievance.Redressalcc@hdfcbank.com

sent a mail to them, and attached above ss with it.

"To whom it may concern,

I am writing this letter to express my dissatisfaction and frustration with the HDFC Bank credit card services. I have been facing multiple issues with my credit card since I received it on 28th March 2023. I would like to bring to your notice the following problems that I have encountered:

1. When I got the card on 28th March, the IVR did not recognise the last 4 digits of my card and asked me to enter the full number. After multiple attempts, when I got the OTP to set the transaction PIN, the IVR simply did not recognise it. I visited an ATM for the same and the ATM too denied to set the PIN. I lost Rs 60 just talking to IVR and 2 hours that day.
2. On the Tata Neu app, I see that my billed amount is Rs 4204, but http://mycards.hdfcbank.com shows all of my transactions till date as unbilled. On IVR, my billed amount was Rs 2021. This is very confusing and misleading as I do not know how much I have to pay and by when and this may as well hamper my Credit score.
3. I tried contacting the customer support for help, but they kept on hanging up the call while on hold and I do not want to call on the chargeable number again. This is very unprofessional and unacceptable as I have not received any assistance or clarification from your side.
4. I wish to know the total dues and plan to cancel the card as I do not feel like paying Rs 1499+GST as annual fees after receiving no support from the bank, and I never faced such issues with my AMEX card. I request you to waive off any charges or penalties that may be applicable due to these issues.

I hope you will take this matter seriously and resolve it at the earliest. Please acknowledge this letter and reply with the necessary information and action taken. You can contact me on my registered mobile number or email address."

This should be sufficient right?

 

[Wealth is my birth right!]

sent a mail to them, and attached above ss with it.

"To whom it may concern,

I am writing this letter to express my dissatisfaction and frustration with the HDFC Bank credit card services. I have been facing multiple issues with my credit card since I received it on 28th March 2023. I would like to bring to your notice the following problems that I have encountered:

1. When I got the card on 28th March, the IVR did not recognise the last 4 digits of my card and asked me to enter the full number. After multiple attempts, when I got the OTP to set the transaction PIN, the IVR simply did not recognise it. I visited an ATM for the same and the ATM too denied to set the PIN. I lost Rs 60 just talking to IVR and 2 hours that day.
2. On the Tata Neu app, I see that my billed amount is Rs 4204, but http://mycards.hdfcbank.com shows all of my transactions till date as unbilled. On IVR, my billed amount was Rs 2021. This is very confusing and misleading as I do not know how much I have to pay and by when and this may as well hamper my Credit score.
3. I tried contacting the customer support for help, but they kept on hanging up the call while on hold and I do not want to call on the chargeable number again. This is very unprofessional and unacceptable as I have not received any assistance or clarification from your side.
4. I wish to know the total dues and plan to cancel the card as I do not feel like paying Rs 1499+GST as annual fees after receiving no support from the bank, and I never faced such issues with my AMEX card. I request you to waive off any charges or penalties that may be applicable due to these issues.

I hope you will take this matter seriously and resolve it at the earliest. Please acknowledge this letter and reply with the necessary information and action taken. You can contact me on my registered mobile number or email address."

This should be sufficient right?

Yes it’s fine
They will go through and raise a ticket which will be shared to your mail for further tracking

 

[silly_putty]

Yes it’s fine
They will go through and raise a ticket which will be shared to your mail for further tracking

got a call from them today, they asked me to wait for more 7 days, even though my due date is on 21st of april. The customer care said that i wouldn't be charged any interest in case they fail to send me a statement, but should i trust them?

 

[Wealth is my birth right!]

got a call from them today, they asked me to wait for more 7 days, even though my due date is on 21st of april. The customer care said that i wouldn't be charged any interest in case they fail to send me a statement, but should i trust them?

You could’ve asked that guy to drop a mail to u
Which u can show them if charged overdue in future

 

[silly_putty]

You could’ve asked that guy to drop a mail to u
Which u can show them if charged overdue in future

will call recording work? I forgot to ask about sending an email as i was in a hurry when se called me.

 

[Wealth is my birth right!]

will call recording work? I forgot to ask about sending an email as i was in a hurry when se called me.

As per TRAI individuals are not supposed to record or track calls, callers
So just keep it don’t produce anywhere
Unless you’re not charged for interest no need to produce proof so wait and see

 

[silly_putty]

As per TRAI individuals are not supposed to record or track calls, callers
So just keep it don’t produce anywhere
Unless you’re not charged for interest no need to produce proof so wait and see

thanks about informing about the recording rule, didnt knew it was against the law. Also they still havent replied yet so i paid all the dues. Got exams next week and dont want to waste my time with those idiots anymore.

 

[Wealth is my birth right!]

thanks about informing about the recording rule, didnt knew it was against the law. Also they still havent replied yet so i paid all the dues. Got exams next week and dont want to waste my time with those idiots anymore.

Yes better be productive
All the best of luck to ur exams🤝

 

[silly_putty]

Yes better be productive
All the best of luck to ur exams🤝

thanks alot man!

 

[s73uresh]

You could’ve asked that guy to drop a mail to u
Which u can show them if charged overdue in future

My experience for last 3 yrs with hdfc, if they raise SR, they process reversals or not charge. They reversed debit card fees of 200rs and 500rs flor last 3 yrs after me calling csr every year after they charged. Of course they didn't reverse gst, I felt it is fine. I argue that i don't use their debit card at all either offline or online and demand them to issue virtual debit card, the capability they don't have currently.
On a separate front, I have written email to PNO and MD about the virtual debit card feature unavailability and credit card same numbering issue for both primary and add on card holder , awaiting their response