RBIO: Received compensation of Rs. 20,000 from Axis Bank

[6ix9ine]

How bro ? Throw some light! 🙂

15K is the bare minimum, you are only shy of 35K.

- If that FD wasn't possible, I would have gone for the 35K instead.
- If that specific duration and interest rate are still available, then it's a different case.

 

[6ix9ine]

Here you go. 👇
No doubt! But acknowledgement of mistake is not less, either.

Yes, that's true, but what I'm saying is that even if he didn't have it, it wouldn't have made any difference based on what his RM said.

 

[Aniket]

15K is bare minimum,

It's exclusively for consequential financial loss. He can surely get further compensation othar than 15k for other expenses incurred, loss of time, wastage of energy, mental anguish.

But for that he needs to make appropriate calculation. Depends how well he put his case and how good BO is assigned for his case.

you are only left of 35K

Only left of 35k, why and what do you mean by saying this?

If that FD is not possible, I would've gone for that 35K instead.

FD toh kaise karega? 😂 Inke liye alag se coding karega?😂

If that particular duration/interest rate is still available, then its different case.

Somehow, Yes! 🤭

 

[sourpai]

Nice, that's an important document.

Btw, regarding the large FD that was accidentally broken, what was the interest rate on it? Is the same interest rate and duration still available?

If not, file a complaint about this as well.

They cannot recreate the same FD if the specific rate and duration are no longer available.

In short, 50K is both the maximum and minimum resolution in your case.

Yes... FD got created at 7.25% on 10th Sept and broken FD payout happened at 3.5% ....So thats the loss.

7.25% is still available and I asked RM to re create FD with higher interest rate to compensate for the loss, but he denied that also

 

[Aniket]

Yes, that's true, but what I'm saying is that even if he didn't have it, it wouldn't have made any difference based on what his RM said.

I differ a bit, he could submit the call recording, saying see, RM accepted the mistake but not compensating the loss, rather just saying we are sorry nothing else can be done.

Not required to do further hustle, that's enough.

 

[6ix9ine]

It's exclusively for consequential financial loss. He can surely get further compensation othar than 15k for other expenses incurred, loss of time, wastage of energy, mental anguish.

But for that he needs to make appropriate calculation. Depends how well he put his case and how good BO is assigned for his case.

Yeh apne haath mai thodi na hai aese toh sjmajumder ne bhi 50K demand kiya, but axis settled for 20k. What I'm saying is go for the maximum.

Only left of 35k, why and what do you mean by saying this?

That you should go for 50K minimum, rest they will decide.

FD toh kaise karega? 😂 Inke liye alag se coding karega?😂

Tabhi toh bola ki extra 35K bhi lo 😂

 

[6ix9ine]

I differ a bit, he could submit the call recording, saying see, RM accepted the mistake but not compensating the loss, rather just saying we are sorry nothing else can be done.

Not required to do further hustle, that's enough.

No worries, different mindset. It's completely normal.

 

[Aniket]

Yeh apne haath mai thodi na hai aese toh sjmajumder ne bhi 50K demand kiya, but axis settled for 20k. What I'm saying is go for the maximum.

Haat mein hai bro, unhone apna financial loss nahi dikhaya and apne complaint mein include nahi kiya fig kya kaise with proof inko direct loss huwa...

2 tarika ka compensation award karta hai RBI.

That you should go for 50K minimum, rest they will decide.

Haan ye bhi theek hai, 15k if loss huwa uss mistake se woh toh milega hi baaki, assuming ye proper calculation and proof submit kar sake acha se likhe ho, 15k alwa kitna jada deta hai BO ka khud ka mood pe depend karta hai.

Wish inke case mein bhi acha sa BO assign ho.

Tabhi toh bola ki extra 35K bhi lo 😂

😂 ₹1 dene ko raaji nahi hai...


@sourpai bro kuch dine idhar udhar karye na...tab na jada time loss aur mental anguish dikha payega...

Firh mention karyega isko call/email kiye the itne baje, officer ka name ye tha, reply ye kiya, follow-up is date ko dalte the... wagerah wagerah...🤭

 

[6ix9ine]

Haat mein hai bro, unhone apna financial loss nahi dikhaya and apne complaint mein include nahi kiya fig kya kaise with proof inko direct loss huwa...

2 tarika ka compensation award deta hai RBI.

Haan ye bhi theek hai, 15k if loss huwa uss mistake se woh toh milega hi baaki, assuming ye proper calculation and proof submit kar sake acha se likhe ho, 15k alwa kitna jada deta hai BO ka khud ka mood pe depend karta hai.

Wish inke case mein bhi acha sa BO assign ho.

😂 ₹1 dene ko raaji nahi hai...


@sourpai bro kuch dine idhar udhar karye na...tab na jada time loss aur mental anguish dikha payega...

Firh mention karyega isko call/email kiye the itne baje, officer ka name ye tha, reply ye kiya, follow-up is date ko dalte the... wagerah wagerah...🤭

True, BO accha mile bus baki toh sab upar wale ke hath mai hai, jitna strong case utna accha

 

[SamPtnk]

Bank se Vasooli
Nicee

 

[Aniket]

Bank se Vasooli
Nicee

🤭

Vasooli ❌
Hak maangna ✅

 

[kuchbhi]

🤭

Vasooli ❌
Hak maangna ✅

hak se thoda badhkar hi manga
taki bank bhi yaad rakhe kis khet ki mooli hai ham


"Aate jate khubsurat aawaara sadakon pe
Kabhi kabhi ittefaaq se
Kitne anjaan log mil jate hai
Un main se kuch log bhul jate hai
Kuch yaad rah jate hai
Un main se kuch log bhul jate hai
Kuch yaad rah jate hai"
~ Credits

 

[sjmajumder]

What the heck? Then why they had asked Indusind Bank A/c details to transfer online? What's stopping them to transfer online? Why Monday now? If they were thinking to issue DD only then what stopped them to issue on the 1st day only? Why same thing was not said during facilitation carried out by RBI? After the expiration of the given timeline, come up with new thing; DD, WoW. 😂

How can they change the terms of the agreement after breaching it by not performing its obligations by said date?

Why shouldn't I report and why should I accept DD? If same thing can be transferred within some mins then why to issue Demand Draft, wastage of paper, ink, time & effort? This is what Axis known for.

You have also reminded her on Thr, tomorrow is the last day but got an instant reply stating tomorrow (Friday) is holiday because of Guru Nanak Jayanti, 5 working days will be completed on Saturday only, right?

You did it right. They failed to credit the money by the said date promised by them only. Now, what they are asking for is ureasonable.

Entitled for further compensation in the name of deficiency of service, breach of agreement, loss of time, mental anguish for no reason. Even it's was voilation of RBI's order.

Competent authority, really? Who instructed her to do so?

She refused to provide additional 5K compensation.

Just submitted fresh complaint demanding Rs. 75,000 compensation.

 

[sjmajumder]

@sjmajumder - Need your advice

Axis bank goofed up yesterday ... Asked them to close one small FD in clear writing and they closed another FD of much bigger amount, resulting in interest loss due to premature withdrawal. I had to do all this since small FD was not getting closed from net banking / app

You need the proof where you asked to close FD in writing. It should be clear that you didn't ask to close the FD which was closed. Did you mention the FD number?

I have all this communication on email with BM in cc. RM even called me later to accept mistake on phone, but not willing to do anything beyond saying sorry and downplaying the loss amount. But interest loss is in the tune of >15k

Calculate exact loss of interest. Bank FD interests (where not withdrawn periodically) are compounded with quarterly rests. Use the correct compound interest formula. (I saw that you mentioned same product at same ROI is available on date, so not covering that in interest loss)

I will send an email to PNO on Monday. Do I have to wait for one month after sending email to raise RBI complaint?

Yes, send directly to PNO. No point sending to any other level. You need to wait either for 30 days or till the time you get an unsatisfactory response (whichever is earlier) before complaining to RBIO.

Demand whatever interest loss you have incurred as financial loss and additionally an amount (max 1L) for lapse of service, harassment and mental anguish.

All the Best!!

 

[sjmajumder]

No I don't have call recording (iOS 🙁). And on email they haven't replied back with anything accepting their mistake. RM only added some other person with one sentence reply saying "Need your support on this on immediate basis"

Not really required. Your complaint should be against loss of interest, lapse of service and mental anguish.

 

[sjmajumder]

Yes.. I have the form filled with my signature mentioning FD number to be broken... Had whataspped this to the RM

This is enough.

 

[sjmajumder]

Shit! 😐
Otherwise you are good to go even with the recording.

My personal advice: Don't touch this point in the complaint

Let's keep acceptance of mistake aside for a moment.
Not a single word on your concern?

Mail L1: Customer Care/ Support & demand compensation and you may get some unsatisfactory reply. Then you can raise.

If you don't get reply within 3 working days and then mail to some other address.

My personal advice: Do not waste time writing to different levels. Write straight to PNO - it's what I do.

 

[6ix9ine]

She refused to provide additional 5K compensation.

Just submitted fresh complaint demanding Rs. 75,000 compensation.

Monday morning will be nice for them 🤣

 

[sjmajumder]

His RM only said sorry. I believe that even if we had a recording, it wouldn't have made any significant difference.

We know they made a mistake, and they are aware of it too.

sourpai can still mention in his report, that RM said sorry only. RM cannot backout from this, because this is the safest reply he could give 😂My personal advice

If he had said something like "I'll reimburse you 15K loss etc." then yes, that call recording would've done wonders.

My personal advice: Keep your complaint against the bank. Do not drag any individual in it unless he/she has really pissed you off.

 

[Ram1]

@TechnoFino Just a suggestion
Add Greatest Threads coloumn and add such achievement threads into it.
This surely deserves and inspires many who are struggling with banking problems