RBIO: Received compensation of Rs. 20,000 from Axis Bank

[SJM]

Unauthorised Savings acc in my number

I have two savings acc in sbi.
Recently I found another acc in my number which is not mine.
I don't know the person either
But his account is inoperative state.
I demanded 50k
Asked to delink my number from that person's savings account

What do you mean by unauthorized savings account in your number??? Has the bank opened an account in your name without your knowledge???

Please provide complete details.

Are you able to see the account in netbanking or mobile app?
Did you write to SBI to delink your number from the account? What was their response?

Why do you think you should be compensated 🙄? How are you effected apart from receiving someone else's SMS ? The effected person is the one whose account has been linked to your number. If the fault is of the bank's then that person should be compensated. If the fault is of that person then there's no case of compensation here.

@Aniket @SSV @HumorSimpson your views on the matter please.

 

[SJM]

but when i got the card it was 0.25 looking at tht reward point i got the card , so ideally i should be compensated right?

Did you read all the T&C before taking the card?

 

[SJM]

northward means
near about 20k
little less than 20k
or little more than 20k?

North means more

 

[6ix9ine]

but when i got the card it was 0.25 looking at tht reward point i got the card , so ideally i should be compensated right?

No, that's some ridiculous expectation.

You need to read the cards terms and conditions, it must be mentioned somewhere.

 

[SJM]

Oh they have mentioned it as working day, then it's ok.

But though, it could have been sent on the same day. Why sending on last/5th working/ business day?🤣

P S: 2nd and last Saturday is also holiday for banks.

I still haven't received the amount. Are they going to transfer at 11:59 pm today 🤔🤔

 

[Aniket]

I still haven't received the amount. Are they going to transfer at 11:59 pm today 🤔🤔

Axis being 🪓:

Let them delay, see what happens, I guess it will be credited by EOD, if they dare to delay further than 5 working days, we can appeal or file a fresh complaint demanding more than 20k, as 20k was offered by them only so Axis can't even appeal, because it was Axis only who offered 20k as compensation but now delaying for no reason, it's breach of agreement, violating RBI'S Order passed during the course of facilitation, so we can claim further for wastage of time, harrasment & mental anguish.

 

[SJM]

Axis being 🪓:

Let them delay, see what happens, I guess it will be credited by EOD, if they dare to delay further than 5 working days, we can appeal or file a fresh complaint demanding more than 20k, as 20k was offered by them only so Axis can't even appeal, because it was Axis only who offered 20k as compensation but now delaying for no reason, it's breach of agreement, violating RBI'S Order passed during the course of facilitation, so we can claim further for wastage of time, harrasment & mental anguish.

Received WhatsApp message from the lady at 9:05 pm stating they are getting DD instead of transferring the amount to my account and they will get the DD by Monday and then they can deposit it in IndusInd Bank or deliver to me (no timeline mentioned for the same).

I told her - Delay in service is the very reason why you are paying me compensation. And in that also you are delayed. So you can see how pathetic your service is. Give me one reason why I shouldn't report this to the BO. Pay me additional 5000 else I will complaint again.

She said she needs to speak to competent authority and will let me know.

 

[Aniket]

Received WhatsApp message from the lady at 9:05 pm stating they are getting DD instead of transferring the amount to my account and they will get the DD by Monday and then they can deposit it in IndusInd Bank or deliver to me (no timeline mentioned for the same).

What the heck? Then why they had asked Indusind Bank A/c details to transfer online? What's stopping them to transfer online? Why Monday now? If they were thinking to issue DD only then what stopped them to issue on the 1st day only? Why same thing was not said during facilitation carried out by RBI? After the expiration of the given timeline, come up with new thing; DD, WoW. 😂

How can they change the terms of the agreement after breaching it by not performing its obligations by said date?

I told her - Delay in service is the very reason why you are paying me compensation. And in that also you are delayed. So you can see how pathetic your service is. Give me one reason why I shouldn't report this to the BO. Pay me additional 5000 else I will complaint again.

Why shouldn't I report and why should I accept DD? If same thing can be transferred within some mins then why to issue Demand Draft, wastage of paper, ink, time & effort? This is what Axis known for.

You have also reminded her on Thr, tomorrow is the last day but got an instant reply stating tomorrow (Friday) is holiday because of Guru Nanak Jayanti, 5 working days will be completed on Saturday only, right?

You did it right. They failed to credit the money by the said date promised by them only. Now, what they are asking for is ureasonable.

Entitled for further compensation in the name of deficiency of service, breach of agreement, loss of time, mental anguish for no reason. Even it's was voilation of RBI's order.

She said she needs to speak to competent authority and will let me know.

Competent authority, really? Who instructed her to do so?

 

[sourpai]

@sjmajumder - Need your advice

Axis bank goofed up yesterday ... Asked them to close one small FD in clear writing and they closed another FD of much bigger amount, resulting in interest loss due to premature withdrawal. I had to do all this since small FD was not getting closed from net banking / app

I have all this communication on email with BM in cc. RM even called me later to accept mistake on phone, but not willing to do anything beyond saying sorry and downplaying the loss amount. But interest loss is in the tune of >15k

I will send an email to PNO on Monday. Do I have to wait for one month after sending email to raise RBI complaint?

 

[Aniket]

@sjmajumder - Need your advice

Axis bank goofed up yesterday ... Asked them to close one small FD in clear writing and they closed another FD of much bigger amount, resulting in interest loss due to premature withdrawal. I had to do all this since small FD was not getting closed from net banking / app

I have all this communication on email with BM in cc. RM even called me later to accept mistake on phone, but not willing to do anything beyond saying sorry and downplaying the loss amount. But interest loss is in the tune of >15k

I will send an email to PNO on Monday. Do I have to wait for one month after sending email to raise RBI complaint?

If this mistake has incurred you the financial loss of 15k then you're entitled for the compensation of 15k exclusively.

Besides that, you can further, demand more compensation for loss of time, harrasment & mental anguish, because of the deficiency of Axis.

So, compensation of 15k +...(put some reasonable amount for non financial loss). You may think what's reasonable? No one can answer it. What you think put it, let us know what're you going to put, then we can comment further based on our....

You're rightfully entitled for it. Don't settle for Melodrama.

You have documentary evidences of all the communication/ conversation, that's more than enough, not required to wait 30 days, 30 days is when you're not getting any reply, you already got unsatisfactory one. Do you have ticket/case ID? Hope, you have recorded call when RM accepted the mistake, right?

 

[sourpai]

If this mistake has incurred you the financial loss of 15k then you're entitled for the compensation of 15k exclusively.

Besides that, you can further, demand more compensation for loss of time, harrasment & mental anguish, because of the deficiency of Axis.

So, compensation of 15k +...(put some reasonable amount for non financial loss). You may think what's reasonable? No one can answer it. What you think put it, let us know what're you going to put, then we can comment further based on our....

You're rightfully entitled for it. Don't settle for Melodrama.

You have documentary evidences of all the communication/ conversation, that's more than enough, not required to wait 30 days, 30 days is when you're not getting any reply, you already got unsatisfactory one. Do you have ticket/case ID? Hope, you have recorded call when RM accepted the mistake, right?

No I don't have call recording (iOS 🙁). And on email they haven't replied back with anything accepting their mistake. RM only added some other person with one sentence reply saying "Need your support on this on immediate basis"

 

[6ix9ine]

No I don't have call recording (iOS 🙁). And on email they haven't replied back with anything accepting their mistake. RM only added some other person with one sentence reply saying "Need your support on this on immediate basis"

Is there any chance you still have a photo of that written application?

 

[sourpai]

Any chance of you having that written application photo?

Yes.. I have the form filled with my signature mentioning FD number to be broken... Had whataspped this to the RM

 

[Aniket]

No I don't have call recording (iOS 🙁).

Shit! 😐
Otherwise you are good to go even with the recording.

And on email they haven't replied back with anything accepting their mistake.

Let's keep acceptance of mistake aside for a moment.
Not a single word on your concern?

RM only added some other person with one sentence reply saying "Need your support on this on immediate basis"

Mail L1: Customer Care/ Support & demand compensation and you may get some unsatisfactory reply. Then you can raise.

If you don't get reply within 3 working days and then mail to some other address.

 

[6ix9ine]

Shit! 😐
Otherwise you are good to go even with the recording.

His RM only said sorry. I believe that even if we had a recording, it wouldn't have made any significant difference.

We know they made a mistake, and they are aware of it too.

sourpai can still mention in his report, that RM said sorry only. RM cannot backout from this, because this is the safest reply he could give 😂

If he had said something like "I'll reimburse you 15K loss etc." then yes, that call recording would've done wonders.

 

[6ix9ine]

Yes.. I have the form filled with my signature mentioning FD number to be broken... Had whataspped this to the RM

Nice, that's an important document.

Btw, regarding the large FD that was accidentally broken, what was the interest rate on it? Is the same interest rate and duration still available?

If not, file a complaint about this as well.

They cannot recreate the same FD if the specific rate and duration are no longer available.

In short, 50K is both the maximum and minimum resolution in your case.

 

[Aniket]

His RM only said sorry. I believe that even if we had a recording, it wouldn't have made any significant difference.

Here you go. 👇

RM even called me later to accept mistake on phone, but not willing to do anything beyond saying sorry and downplaying the loss amount.

We know they made a mistake, and they are aware of it too.

sourpai can still mention in his report, that RM said sorry only. RM cannot backout from this, because this is the safest reply he could give 😂

If he had said something like "I'll reimburse you 15K loss etc." then yes, that call recording would've done wonders.

No doubt! But acknowledgement of mistake is not less, either.

@sourpai I missed to address one of your question:

I will send an email to PNO on Monday.

You can see whether they reply or not, if they do then what's it. If you recieve unsatisfactory reply you can raise complaint instantly, no need to wait for 30 days.

Do I have to wait for one month after sending email to raise RBI complaint?

You need to get reply from any level/ executive/ officer from the bank, doesn't matter online or offline, via e-mail or call. But to make your case strong and maintainable, it would be better to produce that e-mail or call recording as proof, that they denied to address your concern properly not willing to anything other than sorry.

 

[Aniket]

Nice, that's an important document.

Btw, regarding the large FD that was accidentally broken, what was the interest rate on it? Is the same interest rate and duration still available?

If not, file a complaint about this as well.

They cannot recreate the same FD if the specific rate and duration are no longer available.

In short, 50K is both the maximum and minimum resolution in your case.

How bro ? Throw some light! 🙂

 

[6ix9ine]

How bro ? Throw some light! 🙂

15K is the bare minimum, you are only shy of 35K.

- If that FD wasn't possible, I would have gone for the 35K instead.
- If that specific duration and interest rate are still available, then it's a different case.

 

[6ix9ine]

Here you go. 👇
No doubt! But acknowledgement of mistake is not less, either.

Yes, that's true, but what I'm saying is that even if he didn't have it, it wouldn't have made any difference based on what his RM said.