Applied for Marquee card and received on 14.08.2024. Throughout the application process and even in welcome letter, welcome benefit is being shown as 60000 Yes Reward Points. As the revised benefit is 40000 points, I requested to downgrade the card to level-1, level-2(acknowledgment on 20.08.24) & level-3(acknowledgement on 31.08.2024). No response from anyone except level-1. Today I wrote to MD desk. Why Yes Bank customer service is very poor? Anyone got any retention offer in the case like mine. If so, what is the offer. I haven't activated the card and in another 7 days, card will be closed as per RBI guidelines. Also one more query, if I activate floater Rupay card, does that mean that I activated Marquee card?