Axis Airtel Card cashback blunder.

[Nubar]

I recently got Axis Airtel Card and on generation of statement, I realised that any bill payments done on Airtel App, be it Airtel bills or others, is being counted under 25% category. This means that there is no way to tap into Rs 500 monthly utility bill payment benefit as of now.

Refer to the screenshot below. The only payment in this month was for my electricity bill of Rs 1595 and cashback shown is Rs 300 whereas it should have been Rs 159.5.



Fellow community members, I would request you to keep above in mind while getting this card or wait till Axis settles these reporting issues with Airtel.

 

[Yoman]

Got an error. Payment can not proceed

 

[SJ13]

Got an error. Payment can not proceed

Which colour interface you appears Black or White?

 

[SJ13]

Which colour interface you appears Black or White?

During Consumer Number entering

 

[Yoman]

During Consumer Number entering

White

 

[SJ13]

White

Ohk Let me try

 

[Yoman]

Ohk Let me try

A error message " something went wrong, please try again later"

 

[SJ13]

A error message " something went wrong, please try again later"

Yup your are right bro
Then here is solution
On payment page chooes add debit/credit option ( do not chooes saved card ) and entering Airtel CC Details you will redirect PG
Try this and updated

 

[SJ13]

Yup your are right bro
Then here is solution
On payment page chooes add debit/credit option ( do not chooes saved card ) and entering Airtel CC Details you will redirect PG
Try this and updated

@Yoman did you get success?

 

[SJ13]

@pprakash11 hey if you appears "Airtel" on PG they count as 25% category after settlement i got Airtel Gurgaon IN

 

[SJ13]

@pprakash11 hey if you appears "Airtel" on PG they count as 25% category after settlement i got Airtel Gurgaon IN

Sorry i forgot it is in small letter that's means maybe some error appears

 

[visvin]

How to you get the wrong cash back credit fixed? I have been trying and arguing with the incompetent a-holes of Axis CC since last 1 month and all my SR are closed without any intimation or resolution.

 

[SJ13]

How to you get the wrong cash back credit fixed? I have been trying and arguing with the incompetent a-holes of Axis CC since last 1 month and all my SR are closed without any intimation or resolution.

Ask them solution of your SR they will tell you remarks and keep the proof of your transaction they will more helpful
And track your SR regularly if it is closed then mailed them to what is the solution for SR it has another proof you added

 

[SJ13]

Ask them solution of your SR they will tell you remarks and keep the proof of your transaction they will more helpful
And track your SR regularly if it is closed then mailed them to what is the solution for SR it has another proof you added

Still i didn't receive Aug cashback properly i escalating the issue with level 2 let see what happened

 

[samyakcc]

Do we get 10% cash back on Ola spends on Axis Airtel cc? Don't seem to get it offlate..

 

[visvin]

Ask them solution of your SR they will tell you remarks and keep the proof of your transaction they will more helpful
And track your SR regularly if it is closed then mailed them to what is the solution for SR it has another proof you added

"Hi, as per SR number xxxxxxxxx, please be informed that we have process cashback basis MID shared by respective merchants. We have raised this with Airtel. We shall check it at backend with Airtel and if you are eligible then cashback shall be given to you. Further, please note that the cashback will be processed in 90 days from the transaction date. Kindly assure that the cashback shall be processed within the mentioned timeline. Regards, Team Axis Bank."

No option but to wait :/

 

[SJ13]

"Hi, as per SR number xxxxxxxxx, please be informed that we have process cashback basis MID shared by respective merchants. We have raised this with Airtel. We shall check it at backend with Airtel and if you are eligible then cashback shall be given to you. Further, please note that the cashback will be processed in 90 days from the transaction date. Kindly assure that the cashback shall be processed within the mentioned timeline. Regards, Team Axis Bank."

No option but to wait :/

Yup Same hope you get your cashback after 90 days

 

[jack333]

How to you get the wrong cash back credit fixed? I have been trying and arguing with the incompetent a-holes of Axis CC since last 1 month and all my SR are closed without any intimation or resolution.

If you don't get the proper merchant name do not proceed with the transaction. AIRTEL for 25% category which in statement after 2 days shows as Airtel Gurgaon and APBLUTIL for 10% category which in statement after 2 days shows as Airtel Mumbai. They will never later give the disputed cashback if merchant name is wrong

 

[jack333]

A error message " something went wrong, please try again later"

Try two three times it will go through

 

[AllSeeker]

If you don't get the proper merchant name do not proceed with the transaction. AIRTEL for 25% category which in statement after 2 days shows as Airtel Gurgaon and APBLUTIL for 10% category which in statement after 2 days shows as Airtel Mumbai. They will never later give the disputed cashback if merchant name is wrong

What does show up for bigbasket, zomato and swiggy? They are also 10% just curious.

 

[PavanPavan is verified member.]

What does show up for bigbasket, zomato and swiggy? They are also 10% just curious.

Bigbasket and swiggy seems no issues we are getting 10%