Axis Airtel Card cashback blunder.

[Nubar]

I recently got Axis Airtel Card and on generation of statement, I realised that any bill payments done on Airtel App, be it Airtel bills or others, is being counted under 25% category. This means that there is no way to tap into Rs 500 monthly utility bill payment benefit as of now.

Refer to the screenshot below. The only payment in this month was for my electricity bill of Rs 1595 and cashback shown is Rs 300 whereas it should have been Rs 159.5.



Fellow community members, I would request you to keep above in mind while getting this card or wait till Axis settles these reporting issues with Airtel.

 

[Manoj Pant]

@Manoj Pant you got any solution for other account on cibil ? In my case, they are saying that SR is generated & they are working on it. No timeline for this.

No I am still waiting for 2nd reply from PNO after that I will mail to MD Desk.

 

[Nishan11]

No I am still waiting for 2nd reply from PNO after that I will mail to MD Desk.

My problem is resolved now. Just send mail to MD too.

I first sent mail to pno but other than automated reply there was silence.

Sent mail to MD same day. Next day SR was generated & received response from escalation team. They said they are working on it.

Reply from Pno followed soon that since matter is already escalated to higher management they will try to solve it soon.

And now checked, other account is removed. But no change in cibil score, it should have increased.

 

[MOhit __]

In CIBIL, my Account Type has been updated to 'Credit card'
Thanks

idiots fixed my issue, but after 3 weeks, loan entry was created once more.

 

[Nishan11]

idiots fixed my issue, but after 3 weeks, loan entry was created once more.

View attachment 26184

Mine was fixed too but after 2-3 weeks again other account was there so this time escalated to MD & they removed. I hope it will not happen again.

 

[Manoj Pant]

Very good bro...I hope I ll get some positive response from PNO tomorrow.If not then will escalate to MD. Should I mention earlier case ID No. & Same Subject Line while writing to MD or should create fresh subject without mentioning previous PNO complaint or I just have to forward that email to MD?

 

[Nishan11]

Very good bro...I hope I ll get some positive response from PNO tomorrow.If not then will escalate to MD. Should I mention earlier case ID No. & Same Subject Line while writing to MD or should create fresh subject without mentioning previous PNO complaint or I just have to forward that email to MD?

Don't mention anything. Just write same thing which you wrote to pno.

Attach latest cibil report showing other account with control number.

Send that attachment to both MD & pno in separate email.

 

[Manoj Pant]

Don't mention anything. Just write same thing which you wrote to pno.

Attach latest cibil report showing other account with control number.

Send that attachment to both MD & pno in separate email.

Ok bro...did they transferred your previous month's payments made in that Other account to Credit card? I mean is your Credit Card showing all Payment entries from beginning? Earlier some payment entries were in Other account and some in Credit card.I think merger of payment entries will be helpful for making longer history of credit card thus resulting better cibil score.

 

[Nishan11]

Ok bro...did they transferred your previous month's payments made in that Other account to Credit card? I mean is your Credit Card showing all Payment entries from beginning? Earlier some payment entries were in Other account and some in Credit card.I think merger of payment entries will be helpful for making longer history of credit card thus resulting better cibil score.

Yes they did. Everything is in order now. Hopefully it stays like this

 

[RajKamalSingh]

Seen this in my Airtel Axis Bank credit card statement. Also they calculated wrong cashback and even on that it is written below
So is Airtel Axis going to be devalued soon
What's the process to correct cashback related issue because of their miscalculation
Cashback earned calculation in this statement is for reference only and without any capping. As per the revised terms
and conditions, cashback on 5% and 4% category will be capped at INR 500 per statement.

 

[xxScriptzxx]

Seen this in my Airtel Axis Bank credit card statement. Also they calculated wrong cashback and even on that it is written below
So is Airtel Axis going to be devalued soon
What's the process to correct cashback related issue because of their miscalculation
Cashback earned calculation in this statement is for reference only and without any capping. As per the revised terms
and conditions, cashback on 5% and 4% category will be capped at INR 500 per statement.

My cashback collection was correct as per spends

 

[Nishan11]

My cashback calculation is correct too. Recently only my statement is generated.

 

[RajKamalSingh]

My cashback calculation is correct too. Recently only my statement is generated.

Can you check in your statement whether this announcement is mentioned there
Cashback earned calculation in this statement is for reference only and without any capping. As per the revised terms
and conditions, cashback on 5% and 4% category will be capped at INR 500 per statement.

 

[pjain2712]

Seen this in my Airtel Axis Bank credit card statement. Also they calculated wrong cashback and even on that it is written below
So is Airtel Axis going to be devalued soon
What's the process to correct cashback related issue because of their miscalculation
Cashback earned calculation in this statement is for reference only and without any capping. As per the revised terms
and conditions, cashback on 5% and 4% category will be capped at INR 500 per statement.

Axis printed Ace card TnC by mistake. It's not for Airtel as it doesn't have 5 and 4 percent category

 

[Irrelevant]

what is the possible explanation for above cashback for the spends i have done?

 

[Nishan11]

View attachment 26620
what is the possible explanation for above cashback for the spends i have done?

This is mine.

 

[qf037x42v]

Looks like they messed up mine this month. 474 on airtel is a utility bill and so everything should have earned me 10%.
I still can't get why they won't provide a transaction level cashback like for ace.

 

[Chaitanya-a]

View attachment 26628
Looks like they messed up mine this month. 474 on airtel is a utility bill and so everything should have earned me 10%.
I still can't get why they won't provide a transaction level cashback like for ace.

Bigbasket Pune won't fetch you 10% cashback. You must have done txn through Tata Neu app. Try it from Bigbasket app to get 10% cashback.

 

[qf037x42v]

That's what i thought too but even then I couldn't get the number to match.

	TX	CB	Roundup	Rounddown​
BB Pune	319​	3.19​	4​	3​
Swiggy	144​	14.4​	15​	14​
Swiggy	236​	23.6​	24​	23​
BB Pune	184​	1.84​	2​	1​
Airtel Power	474​	47.4​	48​	47​
Swiggy	363​	36.3​	37​	36​
BB Pune	105.78​	1.0578​	2​	1​
BB Pune	756.81​	7.5681​	8​	7​
BB Pune	139​	1.39​	2​	1​
BB Pune	441​	4.41​	5​	4​
Total	3162.59​	141.1559​	147​	137​

This is from last month where even BB Pune got 10%

	TX	CB	Roundup​	Rounddown​
SW	153​	15.3​	16​	15​
SW	50​	5​	5​	5​
BB	340.36​	34.036​	35​	34​
SW	153​	15.3​	16​	15​
BB	189​	18.9​	19​	18​
BB	413.78​	41.378​	42​	41​
Airtel Power	1681​	168.1​	169​	168​
BB Pune	108​	10.8​	11​	10​
BB Pune	110​	11​	11​	11​
SW	291​	29.1​	30​	29​
SW	-107​	-10.7​	-11​	-10​
SW	384​	38.4​	39​	38​
Total	3766.14​	376.614​	382​	374​

 

[VISHESH_BANSAL]

That's what i thought too but even then I couldn't get the number to match.

	TX	CB	Roundup	Rounddown​
BB Pune	319​	3.19​	4​	3​
Swiggy	144​	14.4​	15​	14​
Swiggy	236​	23.6​	24​	23​
BB Pune	184​	1.84​	2​	1​
Airtel Power	474​	47.4​	48​	47​
Swiggy	363​	36.3​	37​	36​
BB Pune	105.78​	1.0578​	2​	1​
BB Pune	756.81​	7.5681​	8​	7​
BB Pune	139​	1.39​	2​	1​
BB Pune	441​	4.41​	5​	4​
Total	3162.59​	141.1559​	147​	137​

This is from last month where even BB Pune got 10%


View attachment 26634

	TX	CB	Roundup​	Rounddown​
SW	153​	15.3​	16​	15​
SW	50​	5​	5​	5​
BB	340.36​	34.036​	35​	34​
SW	153​	15.3​	16​	15​
BB	189​	18.9​	19​	18​
BB	413.78​	41.378​	42​	41​
Airtel Power	1681​	168.1​	169​	168​
BB Pune	108​	1.08​	2​	1​
BB Pune	110​	1.1​	2​	1​
SW	291​	29.1​	30​	29​
SW	184​	18.4​	19 ​	18​
SW	384​	38.4​	39​	38​
Total	Calculate Yourself. ​	Calculate Yourself. ​	Calculate Yourself.​	383​

Your Last Statement Calculation is not correct.
In Last statement also you got 1% for Bigbasket Pune txns

I have edited the calculation in your quoted Comment.

 

[qf037x42v]

Your Last Statement Calculation is not correct.
In Last statement also you got 1% for Bigbasket Pune txns

I have edited the calculation in this Comment in your quoted Comment.

Thanks mate. But It's weird they don't claw back the cashback for refunded transaction of 291.