Axis Airtel Card cashback blunder.

[Nubar]

I recently got Axis Airtel Card and on generation of statement, I realised that any bill payments done on Airtel App, be it Airtel bills or others, is being counted under 25% category. This means that there is no way to tap into Rs 500 monthly utility bill payment benefit as of now.

Refer to the screenshot below. The only payment in this month was for my electricity bill of Rs 1595 and cashback shown is Rs 300 whereas it should have been Rs 159.5.



Fellow community members, I would request you to keep above in mind while getting this card or wait till Axis settles these reporting issues with Airtel.

 

[pjain2712]

Axis Airtel Card cashback blunder.

I recently got Axis Airtel Card and on generation of statement, I realised that any bill payments done on Airtel App, be it Airtel bills or others, is being counted under 25% category. This means that there is no way to tap into Rs 500 monthly utility bill payment benefit as of now. :rolleyes...

www.technofino.in

Check this post, I have given a picture of my statement. It shows AIRTELMUMBAIIN

I am referring to merchant name on the OTP page while booking.. it would be different from what shows in statement.

 

[hriday.haria]

I am referring to merchant name on the OTP page while booking.. it would be different from what shows in statement.

I Don't recollect exactly, but I believe it had something related to AIRTEL

 

[pjain2712]

I Don't recollect exactly, but I believe it had something related to AIRTEL

No problem, thanks

 

[prc1990]

I am referring to merchant name on the OTP page while booking.. it would be different from what shows in statement.

For recharge, merchant name should be "AIRTEL" in caps on the OTP page

For bill payment, merchant name should be "APBLUTIL" in caps on the OTP page

 

[pjain2712]

For recharge, merchant name should be "AIRTEL" in caps on the OTP page

For bill payment, merchant name should be "APBLUTIL" in caps on the OTP page

What if we get AIRTEL merchant name for Gas Booking? We will get cashback in 25% category? And the cashback percentage is solely depending on these 2 merchant names only?

 

[prc1990]

What if we get AIRTEL merchant name for Gas Booking? We will get cashback in 25% category? Is this issue still happening?

Logically Yes.

Merchant Name "AIRTEL" is mapped to cashback: 25%

Merchant Name "APBLUTIL" is mapped to cashback: 10%

I'm not sure if there are other eligible merchant name/codes mapped to either of these two categories.

P.S. Haven't tested it personally as I don't own this card but this is what my understanding is based on what people reported so far.

 

[saymyname]

Yes , Swiggy Instamart/Dash is considered as Swiggy transaction . So you will get 10% back in Airtel card .

What was the merchant name that you were getting? Did you do directly via Axis Airtel card or through Cred Pay?

 

[StanRoute66]

What was the merchant name that you were getting? Did you do directly via Axis Airtel card or through Cred Pay?

Swiggy Dash and You have to pay direct through the card

 

[jack333]

Even on water bill payment merchant name Airtel comes. You have to contact them everytime and show proof to get the correct cashback

 

[StanRoute66]

Even on water bill payment merchant name Airtel comes. You have to contact them everytime and show proof to get the correct cashback

True Axis Airtel Cashback is in a mess !
if you use all the cashback categories that is .

 

[saymyname]

True Axis Airtel Cashback is in a mess !
if you use all the cashback categories that is .

Will I get 25% cashback if the transaction gets mapped to Airtel even if I did a Vodafone recharge?

 

[StanRoute66]

Will I get 25% cashback if the transaction gets mapped to Airtel even if I did a Vodafone recharge?

most probably yes

 

[isunil1612]

Axis has posted Cashback Debit transactions also, possibly they have realised the issue

 

[pjain2712]

Axis has posted Cashback Debit transactions also, possibly they have realised the issue

Which issue? 10% utility payments getting 25% due to merchant code as AIRTEL?

 

[isunil1612]

Which issue? 10% utility payments getting 25% due to merchant code as AIRTEL?

Axis credited more than 1200 INR as cash back in previous month, and few days ago posted one debit transaction for claiming back cash back amount. Have raised query with the Bank to understand the reason, but looks like whatever glitch they had with the calculations of cash back is now sorted.

 

[Pavan]

Axis has posted Cashback Debit transactions also, possibly they have realised the issue

Even for me not sure for what they are deducting.. I have support team they are saying there is no description mentioned in system..I initially assumed it's only for me

Which issue? 10% utility payments getting 25% due to merchant code as AIRTEL?

No that might not be the issue..

 

[jack333]

This card is really a mess. Zomato is giving 1% cashback. Utility bill under 25%. Swiggy is correct under 10 %. Airtel recharge is correct under 25%

 

[Pavan]

Anybody got credit cashback for month of august ?

 

[Pavan]

This card is a total mess.. I spoke to CC and we dig the records ..On 8th august due to glitch they had issued both June and July cashback together cash back earned in june given twice once in July 14 and august 8th now they have adjusted the extra amount with September cashback which was supposed to be given for august transaction.

So for many August cashback to be posted before 12 of september will be negative

i paid 125 debit cashback

 

[AllSeeker]

This card is a total mess.. I spoke to CC and we dig the records ..On 8th august due to glitch they had issued both June and July cashback together cash back earned in june given twice once in July 14 and august 8th now they have adjusted the extra amount with September cashback which was supposed to be given for august transaction.

So for many August cashback to be posted before 12 of september will be negative

i paid 125 debit cashback

I can confirm, this matches my cashback calculation.

Axis need to get their act together.