HELP (IDFC BBPS PORTAL)

[Abhi2004]

I paid my SBI card bill using online IDFC BBPS online website . Anyone can pay using the website cc or bank account doesn’t matter . It fetched my sbi card bill from BBPS and took me to PAYU gateway gave an option to pay the bill using Amazon wallet . Amount was deducted but it’s been 15 days no refund nor credit in sbi card .
IDFC customer service and nodal officer too is clueless about this matter . PayU just gave me transaction id and asking me to contact merchant . Complaint page on IDFC BBPS website is giving error.
Please help and guide me what should I should be doing 🙏. Amount is above 29k

 

[22sumit]

If you had used phonepe. You can see the transaction in the txn history. and there, you will find a transaction id. use that transaction id to search on the Payu website.

Thanks, that worked. Got payu txn id. will follow up now.

 

[hundreddios]

did anyone receive any useful response from IDFC regarding refund?

 

[Deleted member 11974]

yes + 3

 

[hundreddios]

yes + 3

for me they saying they need 7 working days to update on the complaint. I had raised charge back with remittance bank. they said they have successfully posted the money and gave me a authorization code. still idfc wants 7 days time to give me confirmation

 

[Deleted member 11974]

i received money within 5 days of cahrgeback request from amazon pay

 

[Abhi2004]

i received money within 5 days of cahrgeback request from amazon pay

Bhai kitna amount tha ?

 

[Deleted member 11974]

435 in amazoon gv balance

 

[hundreddios]

did any one receive response from idfc and any update on the refund?

 

[Abhi2004]

did any one receive response from idfc and any update on the refund?

IDFC walo ne bhai 30 din maange hai .

 

[Abhishek012]

Amazon ko bhi mail kar diya tha. Abhi reply aaya, 2-2 email bheja and usme likh diya tha mera ek friend ne Amazon se chargeback kiya tha uska refund aa gaya. 🤣🤣

Thanks for writing to Amazon Pay Grievance Team.

I'm sorry to know about your concern regarding payment issue for your Order ID: P04-XXXX, Order ID: P04-XXXX and Order ID: P04-XXXX

I've raised a request to our concerned team to check the details and provide us with the best possible resolution.

I'm looking into this issue and hence request you to please provide me a time of 3-5 business days by 10 November 2023 to help resolve this issue.

Thank you so much for understanding and patience.

We look forward to seeing you soon.

---

We have registered your complaint regarding Payment issue.

Your complaint number is XXXX. Please include it in all your future communications about this issue.

We have started working on this and you can expect a resolution on or before 05 Nov 2023.

We thank you for your patience.

Got refund.

Chargeback apply date 2nd November.

Refund date 9th November.

Also receive mail from Amazon team -

This is a followup email regarding payment issue for your Order ID: P04-XXXX, Order ID: P04-XXXX and Order ID: P04-XXXX.

As per the update from our concerned team refund has been processed successfully on 09 November 2023 to original payment method (Amazon pay balance Account) for below orders:

@Abhi2004 tumhara refund aaya ki nahi bhai ?

 

[Abhi2004]

Got refund.

Chargeback apply date 2nd November.

Refund date 9th November.

Also receive mail from Amazon team -

This is a followup email regarding payment issue for your Order ID: P04-XXXX, Order ID: P04-XXXX and Order ID: P04-XXXX.

As per the update from our concerned team refund has been processed successfully on 09 November 2023 to original payment method (Amazon pay balance Account) for below orders:

@Abhi2004 tumhara refund aaya ki nahi bhai ?

Nahi aaya bhai abhi bhi . resolution deadline aage Kare jaa rahe grievance wale . Bhai tumhara kitne ka tha refund ?

 

[Abhishek012]

Nahi aaya bhai abhi bhi . resolution deadline aage Kare jaa rahe grievance wale . Bhai tumhara kitne ka tha refund ?

Tum Amazon ko direct contact karo na.

Amazon k grievance mail id pe mail karo. Pahele woh log reply karega ki successful hai phir force krna, bolna chargeback karne. Apne Amazon chargeback team ko bol kar.

batana ki transaction failed hai and paise fash gaye hai kahi aur bolna ki merchant ne he bola chargeback karne ko phone call par. Kyunki merchant k woha se transaction number generate nahi hai tha aur na transaction history me kuch toh woh log trace nahi kar pa rahe hai.

bolna ki mera frnd ka bhi hua tha and Amazon team ne jab investigate kiya tab refund mil gaya within a week me (maine toh aisa he bola tha).

 

[kushhh]

Guys anyone got refund from phonepe?

 

[leonneel]

Guys anyone got refund from phonepe?

No, complained in Twitter . Asking time and it's been more than a week .

 

[22sumit]

what is the NAME OF MERCHANT OR SHOP / ATM LOCATION to be provided for raising dispute for the failed IDFC BBPS txn?
I raised chargeback against phonepe earlier, need to change it to IDFC now

 

[irahulray]

Bro, Mera refund failed ho gaya, Aab kiya karon

 

[Deleted member 11974]

phirse chargeback raise karo

 

[Abhishek012]

Bro, Mera refund failed ho gaya, Aab kiya karon

IDFC k Payu account me fund nahi hoga. isiliye failed ho gaya hoga.

Maybe logo ne use karna band kr diya hai website down k karan and already saare transaction settled ho gaye hai.

chargeback raise karo merchant manually tumhare issuer bank/wallet se baat kar k return kar dega tumhare bank/wallet account me.

 

[Orio]

anybody successfull in raising a chargeback via amazon wallet

Amazon wallet 100rs failed and got refund. Call to customer care or use chat support option and ask them to raise a complaint for charge back and share the ticket number on email. I received email with ticket and after 7-10 days, received refund back in apay wallet.

But still 10k pending for the same day, tried all the ways paid via BOB CC on phonepay no refund yet. Raised chargeback with BOB after 12 days no response. any working method. Anyone got refund from BOB or IDFC?

 

[Deleted member 11974]

i also got amazon pay refund via chargeback and nodal desk escalation