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HELP (IDFC BBPS PORTAL)

Abhi2004

TF Select
I paid my SBI card bill using online IDFC BBPS online website . Anyone can pay using the website cc or bank account doesn’t matter . It fetched my sbi card bill from BBPS and took me to PAYU gateway gave an option to pay the bill using Amazon wallet . Amount was deducted but it’s been 15 days no refund nor credit in sbi card .
IDFC customer service and nodal officer too is clueless about this matter . PayU just gave me transaction id and asking me to contact merchant . Complaint page on IDFC BBPS website is giving error.
Please help and guide me what should I should be doing 🙏. Amount is above 29k
 
I have sent on Twitter to them

@IDFCFIRSTBank
encountered an issue while makin a bill payment through http://bbps.idfcbank.net.Money deducted from wallet but payment not credited to SBI Card biller. TxnID: jo apka ho woh likh Dena . Requesting immediate assistance in resolving & refunding the amount. #IDFCBankCustomercare

Iske baad phonepe ko b likha tha and jis credit card se payment deduct hua usko b likha.
Bro, transaction ID phonepe ka dala tha kiya?
 
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