HELP (IDFC BBPS PORTAL)

[Abhi2004]

I paid my SBI card bill using online IDFC BBPS online website . Anyone can pay using the website cc or bank account doesn’t matter . It fetched my sbi card bill from BBPS and took me to PAYU gateway gave an option to pay the bill using Amazon wallet . Amount was deducted but it’s been 15 days no refund nor credit in sbi card .
IDFC customer service and nodal officer too is clueless about this matter . PayU just gave me transaction id and asking me to contact merchant . Complaint page on IDFC BBPS website is giving error.
Please help and guide me what should I should be doing 🙏. Amount is above 29k

 

[Deleted member 11974]

Woh Banda me hi hun hehe

thank you bhai
2 hafte se laga tha piche
tumhare ek response se kaam hogaya

 

[prishiin]

Bhai khushi yeh Hui ki sabki help ho rahi hy and sabke paise wapas aane ki shuruat ho gayi.. welcome bro.. sab bas ek dusre ki help karte raho.

thank you bhai
2 hafte se laga tha piche
tumhare ek response se kaam hogaya

 

[thakur9843]

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[thakur9843]

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[4uziaul]

Share specific group url, 😅

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[Abhishek012]

amazon pay ko call karke chargeback request raise karo
is thread me ek bande ne mail ka format bataya hai kjo idfc ko likhna hai vo nodal desk ko escalate karo refund aa jayega

tumne Amazon ko he sirf call kar k chargeback kiya tha na ?

 

[Deleted member 11974]

tumne Amazon ko he sirf call kar k chargeback kiya tha na ?

No
Idfc nodal desk ko bhi mail kiya

 

[Abhishek012]

No
Idfc nodal desk ko bhi mail kiya

Woh kab kiya tha ? email id Idfc nodal desk ka ?

aur kiya likha tha, kyunki transaciton id toh generate hua nahi tha idfc me.

 

[Deleted member 11974]

Woh kab kiya tha ? email id Idfc nodal desk ka ?

aur kiya likha tha, kyunki transaciton id toh generate hua nahi tha idfc me.

kal raat ko hi likha tha
@prishiin bhai ne jo likha tha format mein
nodaldesk@idfcfirstbank.com

 

[Abhishek012]

kal raat ko hi likha tha
@prishiin bhai ne jo likha tha format mein
nodaldesk@idfcfirstbank.com

Ok, mai bhi mail kar deta hu.

 

[prishiin]

Woh kab kiya tha ? email id Idfc nodal desk ka ?

aur kiya likha tha, kyunki transaciton id toh generate hua nahi tha idfc me.

Bhai transaction I'd payU se nikal lo

https://help.payu.in/knowledge-center/buyer-care

 

[Abhishek012]

Bhai transaction I'd payU se nikal lo

https://help.payu.in/knowledge-center/buyer-care

Ya wohi kiya. Mere pas waise PDF file bhi hai IDFC e-receipt ka, isme PayU ID mentioned hai link par.

 

[Abhishek012]

kal raat ko hi likha tha
@prishiin bhai ne jo likha tha format mein
nodaldesk@idfcfirstbank.com

Amazon ko bhi mail kar diya tha. Abhi reply aaya, 2-2 email bheja and usme likh diya tha mera ek friend ne Amazon se chargeback kiya tha uska refund aa gaya. 🤣🤣

Thanks for writing to Amazon Pay Grievance Team.

I'm sorry to know about your concern regarding payment issue for your Order ID: P04-XXXX, Order ID: P04-XXXX and Order ID: P04-XXXX

I've raised a request to our concerned team to check the details and provide us with the best possible resolution.

I'm looking into this issue and hence request you to please provide me a time of 3-5 business days by 10 November 2023 to help resolve this issue.

Thank you so much for understanding and patience.

We look forward to seeing you soon.

---

We have registered your complaint regarding Payment issue.

Your complaint number is XXXX. Please include it in all your future communications about this issue.

We have started working on this and you can expect a resolution on or before 05 Nov 2023.

We thank you for your patience.

 

[kushhh]

Did anyone get their money from phonepe?

 

[hundreddios]

I have sent on Twitter to them

@IDFCFIRSTBank
encountered an issue while makin a bill payment through http://bbps.idfcbank.net.Money deducted from wallet but payment not credited to SBI Card biller. TxnID: jo apka ho woh likh Dena . Requesting immediate assistance in resolving & refunding the amount. #IDFCBankCustomercare

Iske baad phonepe ko b likha tha and jis credit card se payment deduct hua usko b likha.

Did you have BBPS transaction ID?

 

[irahulray]

Did anyone get their money from phonepe?

No bro, Abhi tak nhi aaya

 

[22sumit]

Bhai transaction I'd payU se nikal lo

https://help.payu.in/knowledge-center/buyer-care

Mujhe to payu me txn id show bhi nahi kar raha

 

[imdjay]

Mujhe to payu me txn id show bhi nahi kar raha

Try with email address if mobile number doesn't help.

 

[22sumit]

Try with email address if mobile number doesn't help.

tried with both mailid and phone. No results. Raised dispute with my cc. Let's see

 

[imdjay]

tried with both mailid and phone. No results. Raised dispute with my cc. Let's see

If you had used phonepe. You can see the transaction in the txn history. and there, you will find a transaction id. use that transaction id to search on the Payu website.