• Hey there! Welcome to TFC! View fewer ads on the website just by signing up on TF Community.

HELP (IDFC BBPS PORTAL)

Apply For Lifetime Free IDFC First Credit Card
A

Abhi2004

TF Select
I paid my SBI card bill using online IDFC BBPS online website . Anyone can pay using the website cc or bank account doesn’t matter . It fetched my sbi card bill from BBPS and took me to PAYU gateway gave an option to pay the bill using Amazon wallet . Amount was deducted but it’s been 15 days no refund nor credit in sbi card .
IDFC customer service and nodal officer too is clueless about this matter . PayU just gave me transaction id and asking me to contact merchant . Complaint page on IDFC BBPS website is giving error.
Please help and guide me what should I should be doing 🙏. Amount is above 29k
 
Apply For LTF AU LIT Credit Card
Sort by date Sort by votes
raunak said:
I tried to pay using Freecharge
Payment got failed. Card got debited and now Freecharge has blocked my account for security reasons.

Around 49k got stuck.
Raised dispute with the credit card.
Anything else i should do?
Click to expand...
My freecharge account also permanently blocked, They didn't unblock my account, Culprit IDFC
 
Upvote 0 Downvote
hundreddios said:
anyone has any update on refund of failed transactions?
Click to expand...
Finally I have received an update from idfc bank after raising chargeback from idfc bank and sbi bank.. this is reply I have received from them

Dear Sir,

This is in response to your social media post regarding IDFC BBPS bill payment.

We have checked with the respective team and received the response that the refund will be initiated in 5 to 7 working days in your source account.

Interaction reference number is 1066392770.

Warm Regards,
Kavita N.
Social Media Team
 

Attachments

  • Screenshot_2023-11-01-18-11-06-88_e307a3f9df9f380ebaf106e1dc980bb6.jpg
    Screenshot_2023-11-01-18-11-06-88_e307a3f9df9f380ebaf106e1dc980bb6.jpg
    218.5 KB · Views: 35
Upvote 0 Downvote
prishiin said:
Finally I have received an update from idfc bank after raising chargeback from idfc bank and sbi bank.. this is reply I have received from them

Dear Sir,

This is in response to your social media post regarding IDFC BBPS bill payment.

We have checked with the respective team and received the response that the refund will be initiated in 5 to 7 working days in your source account.

Interaction reference number is 1066392770.

Warm Regards,
Kavita N.
Social Media Team
Click to expand...
Bhai 1 hi reply 3 bar?

Itni khushi hui aapko?
 
Upvote 0 Downvote
prishiin said:
Finally I have received an update from idfc bank after raising chargeback from idfc bank and sbi bank.. this is reply I have received from them

Dear Sir,

This is in response to your social media post regarding IDFC BBPS bill payment.

We have checked with the respective team and received the response that the refund will be initiated in 5 to 7 working days in your source account.

Interaction reference number is 1066392770.

Warm Regards,
Kavita N.
Social Media Team
Click to expand...
kindly share what you wrote on idfc social media
i will copy that to raise a chargeback
 
Upvote 0 Downvote
xywowowvw said:
kindly share what you wrote on idfc social media
i will copy that to raise a chargeback
Click to expand...
I have sent on Twitter to them

@IDFCFIRSTBank
encountered an issue while makin a bill payment through http://bbps.idfcbank.net.Money deducted from wallet but payment not credited to SBI Card biller. TxnID: jo apka ho woh likh Dena . Requesting immediate assistance in resolving & refunding the amount. #IDFCBankCustomercare

Iske baad phonepe ko b likha tha and jis credit card se payment deduct hua usko b likha.
 
Upvote 0 Downvote
Aur yeh mail Maine sbi ko likha in do email id per

customercare@sbicard.com
CustomerServiceHead@sbicard.com

Dear SBI Credit Card Customer Care,

I hope this email finds you well. I am writing to bring to your attention a matter of urgent concern regarding a failed transaction made from my SBI Credit Card through PhonePe wallet at the IDFC Bank BBPS Pay Portal.

On 18/10/23, an amount of INR 7000 was debited from my SBI Credit Card ending in card number xxxx( last 4 digit). Unfortunately, the transaction was unsuccessful as the BBPS Pay Portal website, located at http://bbps.idfcbank.net, went down during the process. Consequently, the amount has not been credited to the respective biller.

I have already raised a complaint with PhonePe, who advised me to contact both SBI and IDFC Bank regarding this issue. Accordingly, I have already lodged a complaint with IDFC Bank. However, considering the involvement of SBI Credit Card in this transaction, I believe it is essential to inform you as well.

To provide you with all the necessary details, I have attached a PDF file of the transaction in question. I kindly request you to thoroughly investigate this matter and take appropriate action to ensure the amount is promptly credited back to my SBI Credit Card ending in xxxx.

I sincerely appreciate your prompt attention to this matter and your assistance in resolving it. Your cooperation in rectifying this issue will reinstate my faith in the services provided by SBI Credit Cards. Thank you in advance for your understanding and support.

Please do not hesitate to contact me if you require any further information or clarification regarding this complaint. I eagerly await a swift resolution to this matter.

Yours sincerely,

Apna naam daal dena
Mobile number daal dena
Card No. 5xxx-xxxx-xxxx-2xxx
 
Apply For LTF HDFC Swiggy Credit Card
Upvote 0 Downvote
prishiin said:
I have sent on Twitter to them

@IDFCFIRSTBank
encountered an issue while makin a bill payment through http://bbps.idfcbank.net.Money deducted from wallet but payment not credited to SBI Card biller. TxnID: jo apka ho woh likh Dena . Requesting immediate assistance in resolving & refunding the amount. #IDFCBankCustomercare

Iske baad phonepe ko b likha tha and jis credit card se payment deduct hua usko b likha.
Click to expand...
Tum logo ne itna misuse kiya ki us din ke baad se IDFC Bank ka BBPS portal down hai. Nhi recover kiya IDFC is shock se abhi tak. 😛
 
Upvote 0 Downvote
prishiin said:
Finally I have received an update from idfc bank after raising chargeback from idfc bank and sbi bank.. this is reply I have received from them

Dear Sir,

This is in response to your social media post regarding IDFC BBPS bill payment.

We have checked with the respective team and received the response that the refund will be initiated in 5 to 7 working days in your source account.

Interaction reference number is 1066392770.

Warm Regards,
Kavita N.
Social Media T
Click to expand...

prishiin said:
Finally I have received an update from idfc bank after raising chargeback from idfc bank and sbi bank.. this is reply I have received from them

Dear Sir,

This is in response to your social media post regarding IDFC BBPS bill payment.

We have checked with the respective team and received the response that the refund will be initiated in 5 to 7 working days in your source account.

Interaction reference number is 1066392770.

Warm Regards,
Kavita N.
Social Media Team
Click to expand...
Bro, please send me this email ID Idfc
 
Upvote 0 Downvote
You must log in or register to reply here.

Similar threads

CreditLife
  • Question Question
Unable to pay IDFC CC bill in HDFC Bill portal
Replies
11
Views
1K
arunkd386
arunkd386
N
Please help me finding any app or portal for credit card bill payments using sbi rupay debit card, i heard that SBI Unipay is very unreliable
Replies
6
Views
384
nh124001
N
C
  • Question Question
HELP NEEDED FOR Idfc wealth credit card
Replies
4
Views
644
credit_debit
C
P
  • Question Question
Amount held on lein in IDFC savings account
3 4 5
Replies
81
Views
4K
prash1161
P
Aravind P
  • Question Question
Idfc unsecured credit card help
2
Replies
23
Views
1K
chnleo
chnleo
Back
Top