Something is really wrong with HDFC's IT / Technology leadership / department. If people remember, HDFC was banned by RBI from issuing new credit cards in 2020 or 2021 for many months due to repeated online glitches and outages. Even today, they have upgraded the net banking UI but CC bill payments through DC are failing way too often. Then there is this behaviour of launching cards without having the backend system ready Even the HDFC IRCTC RuPay card wasn't integrated with SmartBuy at launch and people couldn't use their points for months.